Terms and Conditions
This is a contract with Education Systems Ltd, trading as Good
e-Learning, whose registered office is at 111 Buckingham Palace Rd,
London SW1W 0SR, henceforth referred to as "Good e-Learning".
Please carefully read the following terms before accessing this
site or using a course. By accessing the site (which includes,
visiting, registering, purchasing or accessing a course) you accept
and agree to all of the covenants and conditions imposed in this
agreement. If you do not agree to these terms, you may not access
By using this service, you agree that you have read, understand
and agree to these terms. You also agree to review this agreement
periodically to be aware of modifications to the agreement, which
modifications goodelearning.com may make at any time. Your
continued use of this site will be deemed your conclusive
acceptance of any modified agreement.
1.2 Good e-Learning reserve the right to change the content used
at any time.
1.3 Trainees who fail to complete the e-learning course in the
time available will not be eligible for a refund.
1.4 Students will receive an electronic notification 1 month
prior to the course end date.
1.5 All rights not expressly granted herein are reserved.
1.6 These Terms and Conditions shall be governed by and
construed in accordance with the laws of England and Wales.
1.7 If you do not agree with these Terms and Conditions you must
cease the course immediately and notify Good e-Learning of your
intent not to continue
2.2 Good e-Learning quotes prices and issues invoices in UK
pounds (GBP), US dollars (USD), Euros (EUR) or Australian dollar
(AUD) only. The client must pay in the currency shown on the
2.3 Currency conversion charges from any other currency to that
of the invoice is the responsibility of the client.
2.4 Any sales taxes relevant to the country where the course
takes place will be added to the course fees in accordance with
that country's tax regulations.
2.5 The client must pay in full or provide a purchase order
before the start of any training event or shipment of any product
or course materials.
2.6 With purchase orders Good e-Learning will raise an invoice
for the course fees and any certification / exam fees before the
start of the training. In the case of PO's the client must pay any
invoice within 30 days of the date on the invoice.
2.7 Online payment is the preferred method of payment.
Recognised credit cards are Visa/Mastercard/Maestro.
2.8 Course fees include the licensing of training materials to a
limited period of time to and appropriately qualified course
content. Each license is valid to one person only and cannot be
exchanged or shared.
2.9 Good e-Learning reserve the right to review the pricing and
take appropriate action when changes to course or exam
specification occur beyond our control.
2.10 All discounts, whether advertised or stated in
correspondence, are mutually exclusive i.e. only one discount can
be applied to any one booking.
2.11 Late payment may incur penalty charges including removal of
2.12 Good e-Learning reserves the right to charge interest on
late payments of invoices at a rate of 8% above the Bank of
England's base rate.
3 Cancellation Policy
3.2 All cancellations must be received in writing.
3.3 Cancellations must be received by Good e-Learning within 7
days of purchase.
3.4 If a student cannot access the course online via www.goodelearning.com
because they fail to meet the required system requirements given on
the website, then Good e-Learning will not take responsibility or
give a refund to the purchaser.
3.5 The start date of all memberships and access is deemed to be
the date that the student first has access to the self-study
materials. Good e-Learning will make one attempt to warn the
student when this access/ membership period has ended. After this
attempt Good e-Learning can no longer guarantee access to the
course or that certification will be possible.
4 e-Learning Materials
4.2 The training material is property of Good e-Learning.
4.3 This training material has been prepared, maintained,
updated and distributed by Good e-Learning
4.4 The use of the training material on our courses is
restricted to the Registered User who has been supplied with the
log in details by a Training Services Provider as part of an
4.5 The Registered User shall not copy, share, modify, transmit,
distribute, or in any way, exploit the copyrighted materials
provided by Good e-Learning other than for their own individual
training. Use for any other purpose is expressly prohibited by law
and any violators will be prosecuted.
4.6 The Registered User shall not permit anyone else to copy,
use, modify, transmit, distribute, or in any way, exploit the
4.7 The materials made available by Good e-Learning are provided
"as-is" without warranties of any kind, either expressed, or
implied, including, but not limited to, all implied warranties of
merchantability, fitness for a particular purpose, title or
4.8 Good e-Learning does not warrant that the materials will be
error free including technical inaccuracies, nor free of viruses,
or other harmful matter. The entire cost of any necessary service,
repair, or correction, is the Registered User's responsibility.
4.9 Good e-Learning may make improvements, or changes, to this
material at any time without prior notification.
4.10 "The Open Group", TOGAF are trademarks of The Open Group in
the US and other countries. All other trademarks, service marks and
trade names in this material are the marks of the respective owners
and any unauthorised use is prohibited.
4.11 All rights not expressly granted herein are reserved.
4.12 These Terms and Conditions shall be governed by and
construed in accordance with the laws of England and Wales.
4.13 If you do not agree with these Terms and Conditions you
must cease to use the e-learning immediately.
5 TOGAF Specific Terms and Conditions
5.2 Good e-Learning will only submit a TOGAF® certification
request on behalf of a trainee who has satisfactorily completed a
certification training course if the trainee has provided the
required personal information and paid the certification fee in
5.3 Without exception, Good e-Learning will only provide TOGAF®
9 vouchers once payment for these have been received.
5.4 The examination voucher will be valid for a period up to 12
5.5 Once issued and used for booking an exam, examination
vouchers are non-refundable.
5.6 Exam Vouchers are owned by Prometric and thus adhere to
their own Terms and conditions.
6 Access to the courses
6.2 Good e-Learning strives to provide the course content to its
Students on a continuous basis. To that end, Good e-Learning will
take all commercially reasonable efforts to provide uninterrupted
Access of the courses to its Students. However, from time to time,
students may be unable to Access the courses due to conditions
beyond Good e-Learning's control. Such conditions include, but are
not limited to: force majeure, acts of God, power outages, and the
acts of computer hackers and others acting outside the law. Also,
from time to time, Access may be unavailable due to software
issues, server downtime, increased Internet traffic or downtime,
programming errors, regular maintenance of the system, and other
related reasons. In response to any unavailability of the courses
to its Students, Good e-Learning will take all commercially
reasonable steps to ensure Access is restored within a reasonable
period of time. The term "commercially reasonable," as used in
these Terms, shall mean reasonable efforts taken in good faith
without an unduly or burdensome use or expenditure of time,
resources, personnel or money.
6.3 Good e-Learning endeavours to provide the highest quality
content to its Students. To that end, Good e-Learning reserves the
right, in its sole discretion, to change, modify, or discontinue
any aspect or feature of this Site in whole or in part, including,
without limitation, the content, availability, Access and/or the
Terms of this Site. Such changes, modifications, additions or
deletions will be effective immediately upon notice thereof, which
notice may be made by posting such changes on this Site.
6.4 Users are solely responsible for ensuring that they have
sufficient and compatible hardware, software, telecommunications
equipment and Internet service necessary for use of the Site.
7 Third Party Content; Hyperlinks.
7.2 Goodelearning.com makes no warranty, either expressed or
implied, of the accuracy, merchantability, fitness for a particular
purpose, or non-infringement of the information provided by third
parties. This includes, but is not limited to, any information
found on a link located on this site that allows users to access
information found on another site. Additionally, goodelearning.com
does not warrant the existence or functionality of any website
which can be accessed through a link located on this site.
7.3 Copyrights, Trademarks and Other Proprietary
7.4 Good e-Learning or its third party content providers shall
retain all worldwide rights in the intellectual property in and on
the Site, including, but not limited to, trademarks, service marks,
trade dress, inventions, ideas, trade secrets, the source code, the
HTML code, the "look and feel" of the Site, its colour
combinations, layout, and all other graphical elements, and the
copyrights in and to its original content. You should assume that
everything you read or see on the Site is copyrighted, trademarked,
or otherwise protected and owned or licensed by Good
7.5 8.2 Except as expressly stated on the Site or in these
Terms, nothing that You read or see on the Site or in the courses
may be copied, reproduced, modified, distributed, transmitted,
republished, displayed or performed for commercial use without the
prior written consent of lynda.com, except as provided in these
Terms. Nothing in these Terms grants you an express or implied
license to use any of Good e-Learning intellectual property.
8 Disclaimers and Limitation of Liability
8.2 Users access this site at his/her/its own risk. The site is
provided on an "as is, as available" basis without warranty of any
kind, expressed, implied or statutory, and any and all warranties
of merchantability, fitness for a particular purpose or
non-infringement of third parties' rights are specifically
disclaimed. Good e-Learning does not warrant any particular result
from use of the software or site. Good e-Learning does not warrant
that the information on the site is accurate, complete or complies
with any particular law or regulation, or that the operation of and
your access to the site will be uninterrupted, error-free,
virus-free or completely secure.
8.3 Under no circumstances and under no legal theory (tort,
contract or otherwise) shall Good e-Learning or any of its
affiliates, agents, employees, shareholders, directors, officers,
third party content providers, successors or assigns be liable to
you or any other person or entity for any indirect, special,
incidental, punitive or consequential damages of any character,
including without limitation, damages for loss of goodwill, work
stoppage, computer failure or malfunction, loss of data, loss of
productivity or contract, or any and all other commercial damages
8.4 Your use of this site is at your sole risk and any content
that you download is downloaded at your own discretion and risk,
and you are solely responsible for any damage to your computer
system in excess of the amount Good e-Learning received from
students for a course, and for any loss of data that results from
the downloading of any such content, including any damages
resulting from computer viruses.
8.5 In no event will Good e-Learning be liable for any damages
in excess of the amount Good e-Learning received from the student
for access to a course, even if Good e-Learning have been informed
of the possibility of such damages, or for any claim by any other
8.6 In no event will warranties provided by law, if any, apply
unless they are required to apply by statute notwithstanding their
exclusion by contract.
8.7 This disclaimer is applicable to any damage or injury
resulting from the negligence or an omission of Good e-Learning,
computer virus or other similar item, telecommunications errors, or
unauthorized access to or use of user information through theft or
any other means. Good e-Learning is not liable for criminal,
tortious, or negligent actions or omissions of third parties that
affect this site.