CompTIA A+ (core series) (220-1101 & 220-1102)

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Exam voucher

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Course overview

Syllabus

Exams

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About this course:

CompTIA A+ is a performance-based qualification ideal for roles in IT operations and technical support. CompTIA A+ practitioners are experts at identifying potential issues and can think on their feet to solve even critical IT problems effectively. The CompTIA A+ syllabus also upskills practitioners to connect users to the data required to perform their jobs, regardless of the devices or hardware being used.

As the only industry-recognized credential with performance-based assessments, CompTIA A+ has become a popular standard for end-point management and technical support roles. The qualification itself is also regularly updated to reflect the most in-demand core skills and abilities for the modern, IT-powered workplace. Kickstart your CompTIA A+ training today with Good e-Learning!

Who is this course aimed at?

Service Desk Analysts
Help Desk Technicians
Technical Support Specialists
Field Service Technicians
Associate Network Engineers
Data Support Technicians
Desktop Support Administrators
End-User Computing Technicians
Help Desk Technicians
System Support Specialists

What will you learn by taking this course?

IT infrastructure support practices, such as advanced device connectivity troubleshooting, end-point management, and basic networking
How to identify, use, connect, configure and support hardware for mobile, PC, and IoT, including connectors, peripherals, and components
Best practices for data storage, recovery, and management
How to perform essential baseline security functions, such as addressing privacy concerns, detecting and removing malware, device hardening, and optimizing physical security
How to install, support, and configure Windows OS, as well as understand other operating systems like Linux, Mac, iOS, and Android
How to administer client and cloud-based SaaS software
Troubleshoot and solve problems related to core service and support challenges
Best practices for documentation, IT support scripting, and change management
How to troubleshoot software on PC and mobile devices for functions like application security
Different types of networks and connections, including WIFI, TCP/IP, and Small Office/Home Office (SOHO)
Troubleshooting practices for device and network issues
Identify and address security vulnerabilities for network connections and devices
Install and configure mobile devices such as laptops and mobiles
Compare, contrast, and utilize cloud computing and client-side visualization
Follow and embed best practices for environmental protection, safety, professionalism, and communication

Why should you take this course?

CompTIA A+ offers a holistic look at essential knowledge for IT operations and support. According to the U.S. Bureau of Labor Statistics, CompTIA certified staff with less than a year of experience demonstrate more knowledge than non-certified staff with three years of experience
An increasing number of job roles have CompTIA A+ certification as a requirement. This included over 23,500 job postings in 2016
The CompTIA IT Employment snapshot showed 2.3% growth between 2015 and 2016, with a further 16% predicted for the next ten years. It also revealed an average salary of $48,620 for computer technical support specialists
CompTIA performance qualifications are highly valued by employees because they validate skills as well as knowledge
The CompTIA A+ Core Series recently expanded to cover growing areas in IT support, such as security, operational procedures, and networking and connectivity
A number of leading organizations utilize CompTIA A+, including Best Buy/Geek Squad, Canon, Dell, HP, Intel, Nissan, and the U.S. Department of Defense (DoD)
CompTIA has set a global standard for computing networking, support, cloud, mobility, security, and open-source development for over 20 years. Its certification syllabuses are also updated regularly to meet new requirements and challenges
This CompTIA A+ course comes with a variety of CompTIA online training assets, including instructor guides, videos, lab work, study guides, tools, and assessments
Worried about CompTIA A+ certification costs? We offer both free exam vouchers and free resits for every candidate!
Good e-Learning is an award-winning online training provider with a diverse portfolio of accredited e-learning certification courses

Core 1 (220-1101): Mobile Devices – 14%

Learning Objectives

How to install and configure laptops/components
The characteristics of different mobile device types
How to connect and configure ports and accessories for various mobile devices and accessories
How to configure mobile device network connectivity and application support
Different methods for performing mobile device synchronization

Core 1 (220-1101): Networking – 20%

Learning Objectives

How to compare and contrast UDP and TCP ports and protocols, as well as their respective purposes
How to compare and contrast networking hardware devices
How to install and configure basic wired/wireless Small Office/Home Office (SOHO) networks
How to compare and contrast different wireless networking protocols
The distinct purposes and properties of services provided by networked hosts
Common concepts for network configuration
How to compare and contrast different internet connection and network types, as well as their features

Core 1 (220-1101): Hardware – 27%

Learning Objectives

The features and purposes of different basic cable and connector types
Different power supply types and their features
How to select and configure components and devices for custom PC configurations in order to meet customer needs and specifications
How to configure SOHO multifunction printers and other devices and their settings
How to install and maintain different print technologies and hardware

Core 1 (220-1101): Virtualization and Cloud Computing – 12%

Learning Objectives

How to compare and contrast various cloud computing concepts
How to set up and configure virtualization for clients

Core 1 (220-1101): Network and Hardware Troubleshooting – 27%

Learning Objectives

How to use the CompTIA A+ best practice methodology to solve problems
How to troubleshoot Redundant Array of Independent Disks (RAID) arrays and hard drives
Common problems related to RAM, power, motherboards, and more
How to troubleshoot display, projector, and video issues
How to troubleshoot common problems with mobile devices while still adhering to appropriate procedures
How to troubleshoot common issues related to wired and wireless networks

Core 2 (220-1102): Operating Systems – 27%

Learning Objectives

How to compare and contrast popular/common operating system types as well as their purposes
Different versions of Microsoft Windows and their features
Essential considerations and upgrade methods for OS installation
How to use Microsoft command-line tools
How to utilize features and tools for Microsoft operating systems
How to use Windows Control Panel utilities
Key concepts for application installation and configuration
How to configure Microsoft Windows networking
How to use tools and features of the MAC OS and Linux desktop/client operating systems

Core 2 (220-1102): Security – 24%

Learning Objectives

What makes physical security measures so important
Key logical security concepts
Different authentication methods and wireless security protocols
How to detect, remove, and prevent malware using appropriate methods and tools within a given scenario
Different threats and vulnerabilities within social engineering
The differences between basic security settings in Microsoft Windows OS
How to secure a workstation by implementing new security best practices
Different methods for securing mobile devices
How to implement appropriate methods for data disposal and destruction
How to configure security on SOHO wired and wireless networks

Core 2 (220-1102): Software Troubleshooting – 26%

Learning Objectives

How to troubleshoot problems within Microsoft Windows OS
How to troubleshoot and resolve security issues for PC
Best practices for malware removal
How to troubleshoot mobile OS and application issues in areas like security

Core 2 (220-1102): Operational Procedures – 23%

Learning Objectives

Different best practices associated with types of documentation
How to implement change management best practices
How to implement practices for disaster prevention and recovery
Common safety procedures and how to explain them
Potential environmental impacts and their appropriate controls
Processes for addressing prohibited activity/ content, as well as privacy, policy, and licensing concepts
Proper and effective techniques for communication and professionalism
The basics of scripting
How to utilize remote access technologies

To receive the CompTIA A+ qualification, candidates must pass two exams: CompTIA A+ 220-1101 (Core 1) and 220-1102 (Core 2).

The Core 1 exam focuses on mobile devices, hardware, networking technology, virtualization, and cloud computing.

The Core 2 exam covers operating systems, software, security, and operational procedures.

To help students with their CompTIA A+ training costs, this course also comes with a free certification exam voucher for each exam. Candidates must complete both 1101 and 1102 to earn full certification. Please note that exams cannot be combined across the series.

CompTIA A+ 220-1101 (Core 1) and 220-1102 (Core 2) exams:

Exam code: CompTIA A+ 220-1101 (Core 1) and 220-1102 (Core 2)
Maximum of 90 questions per exam
Multiple choice questions (single and multiple-response), drag and drops and performance-based
90 Minutes per exam
Passing score Core 1: 675 (on a scale of 900)
Passing score Core 2: 700 (on a scale of 900)
Recommended experience: 9 to 12 months of hands-on experience in the lab or field

What is CompTIA?

The Computing Technology Industry Association (CompTIA) is a non-profit trade association. It issues professional certifications for the IT sector, upskilling candidates to tackle the most pressing priorities and skill shortages facing IT-powered organizations.

With its focus on practical skills and commitment to regularly updating its certification courses in line with industry developments, CompTIA is considered one of the best trade associations in the IT industry.

What is CompTIA’s relationship with Good e-Learning?

Good e-Learning is an award-winning training provider with world-class courses across multiple corporate disciplines and frameworks, including ITIL 4, DevOps, RESILIA Cyber Resilience, TOGAF, and more. The company is also a fully accredited training provider for CompTIA.

What is CompTIA A+?

CompTIA A+ is a CompTIA certification focused on the skills and knowledge required for entry-level IT jobs. Rather than focusing solely on PC repair, the syllabus tackles a variety of key topics in modern IT, such as mobile devices, security, and different operating systems.

What kind of organization is CompTIA A+ suited for?

CompTIA A+ is suitable for any organization that utilizes IT. A few of the organizations that use A+ include Best Buy/Geek Squad, Canon, Dell, Intel, and the U.S. Department of Defense (DoD).

What professions is CompTIA A+ suited for?

CompTIA A+ is suitable for professionals interested in a career in IT. It is recommended that candidates have nine to 12 months of practical lab or field experience (or equivalent training).

Relevant professions include: Service Desk Analyst, Help Desk Tech, Technical Support Specialist, Field Service Technician, Associate Network Engineer, Data Support Technician, Desktop Support Administrator, End User Computing Technician, Help Desk Technician, and System Support Specialist.

What does the CompTIA certification path look like?

The CompTIA certification path provides several foundational modules for IT professionals, as well as intermediate options focused on Infrastructure, Cyber Security, and Professional Skills.

The certification path is fully aligned with several defined IT career pathways, and candidates are advised to consider their experience and existing qualifications before selecting a module.

How much is CompTIA A+ certification worth?

According to CompTIA, the A+ qualification can help candidates obtain high salaries in a variety of roles, including: Desktop support analyst: $60,000, Support specialist: $54,500, Help desk tier 2 support: $45,000, and Field service technician: $46,000.