Wasn't sure if I should do in-class or self paced. The ITIL training from Good e-Learning was well organized and the quizzes were a great recap. I passed the exam!
About this course:
Become a Certified Agile Service Manager with this fully accredited course from Good e-Learning!
The CASM syllabus helps candidates build the skills and knowledge required to integrate Agile practices into service design. This helps organizations adapt and evolve more quickly, helping them face the challenges of modern business head-on and succeed even in the most competitive markets.
Who is this course aimed at?
Practice owners and process designers
Developers who are interested in helping make processes more Agile
Managers who are looking to bridge multiple practices and create DevOps-style environments
Employees and managers responsible for engineering or improving processes
Consultants guiding their clients through process improvement and DevOps initiatives
Anyone responsible for managing process-related requirements, ensuring the efficiency and effectiveness of processes, or maximizing the value of processes
What will you learn by taking this course?
What it means to be 'Agile'
The core values and principles of the Agile Manifesto
How to translate Agile thinking and values into service management practices
Agile concepts and related practices, including DevOps, ITIL, SRE, Lean, and Scrum
How Scrum roles, artifacts, and events apply to processes
The two aspects of Agile Service Management: Agile Process Improvement and Agile Process Engineering
Everything needed to pass the Certified Agile Service Manager (CASM) examination
Why should you take this course?
The CASM syllabus perfectly blends IT Service Management practices with Agile thinking, empowering IT teams with much greater speed and adaptability
CASM helps businesses create services faster and with a higher level of quality
CASM’s Agile elements help create value-generating results quickly, leading to faster ROIs
CASM focuses on integrating customer feedback into service development. This leads to higher client satisfaction
This CASM online training course also covers other popular methods and techniques, including SRE, ITIL, Lean, Scrum, and DevOps
CASM enhances risk management and adaptability
We offer each student 6 months access and a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)
There are no prerequisites for sitting the exam
The course is fully accredited by the DevOps Institute