Certified Agile Service Manager (CASM®) eLearning - $713 (with exam)

Learning Objectives

Module zero introduces you to this CASM e-learning course’s main features, learning plan, aims, objectives, and structure. It also offers a syllabus, diagram pack, glossary, further reading and links document, and links to download essential copies of the framework publications. Finally, it addresses some of the most frequently asked questions about Certified Agile Service Manager (CASM) certification.

Learning Objectives

Module 1 introduces IT Service Management (ITSM), general Agile principles, and the Agile Manifesto. It also compares ITSM and Agile to assess their compatibility.

Learning Objectives

Module 2 explores the general principles of Agile Service Management and defines some key concepts such as Agile Process Engineering and Agile Process Improvement.

Learning Objectives

Module 3 looks at different approaches to service development and delivery and how organizations can benefit from taking a holistic, multi-disciplinary approach to service design. The module also covers:

DevOps
ITIL
SRE
Lean
Kanban
Scrum

Learning Objectives

Module 4 explores the three core roles in an Agile service management team and looks at the importance of ‘servant leadership’ in Agile working. The roles covered in the module are:

The Agile practice owner
The Agile service manager
The Agile service team

Learning Objectives

This module features a series of games and activities to aid recall of the key terms and concepts from modules 1-4

Learning Objectives

Module 6 explores Agile process engineering in detail. It looks at:

Agile processes
Micro process architecture
Service management architecture

Learning Objectives

Module 7 looks at key processes and artifacts used when developing Agile services. These include:

The practice backlog
User stories and epics
The sprint backlog
Increments

Learning Objectives

Module 8 looks at the process of developing Agile services in a sprint. It begins by looking at pre-sprint planning, then explores what happens during a sprint, and culminates with the sprint retrospective.

Learning Objectives

Module 9 explores Agile process improvement. It explains why processes require continual improvement, how to use process improvement reviews and the role of automation in improving processes.

Learning Objectives

This module features a series of games and activities to aid recall of the key terms and concepts from modules 6-9.

Learning Objectives

This module wraps up the Certified Agile Service Manager (CASM) course. It also provides a short video explaining how to book the exam, along with links to other relevant courses.

Learning Objectives

This module contains two practice exams, one provided by the DevOps Institute and one created by Good eLearning.

‘Certified Agile Service Manager (CASM)’ is a qualification based around the operational aspects of Agile. It incorporates the core values and principles of the Agile manifesto, as well as other Agile concepts and practices such as DevOps, Scrum, Kanban, and Lean. It also covers two Agile Service Management practices: Agile Process Improvement and Agile Process Design.

CASM can have several benefits for a business including:

Incorporating Agile into service development establishes a style of creating iterative targets. This creates working services that can generate both feedback and revenue to power continued development
Focusing on short-term goals enhances adaptability, helping teams respond to client feedback and changing business needs and circumstances far more effectively
CASM empowers effective implementation processes and workflows, as well as learning and growth processes
CASP practices help businesses establish environments of continuous improvement

There are no prerequisites for studying CASM or sitting the CASM certification exam. However, existing knowledge of ITSM and Agile can be helpful.

The CASM certification is intended for a variety of candidates. This includes:

Practice owners and process designers
Developers who are interested in helping make processes more Agile
Managers who are looking to bridge multiple practices and create DevOps environments
Employees and managers responsible for engineering or improving process
Consultants guiding their clients through process improvement and DevOps initiatives
Anyone responsible for managing process-related requirements, ensuring the efficiency and effectiveness of processes, or maximizing the value of processes