Wasn't sure if I should do in-class or self paced. The ITIL training from Good e-Learning was well organized and the quizzes were a great recap. I passed the exam!
About this course:
Earn your ITIL 4 Managing Professional qualification with Good e-Learning! The courses within this suite have been created in collaboration with ITIL 4 specialists including Mark Smalley, leading IT Management consultant, author and contributor to the ITIL 4 HVIT syllabus.
This ITIL 4 suite includes all the courses covered in the ITIL 4 Managing Professional (MP) stream, as well as the introductory ITIL 4 Foundation module. Taking this suite will help you gain five ITIL 4 certifications, leaving you just one exam away from unlocking the chance to become an ITIL Master. By the end of the suite, you will have a clear understanding of how to manage and enhance IT-powered teams, workflows, and services, making you fully equipped to contribute to and manage ITIL 4 teams.
Who is this course aimed at?
Newcomers to ITIL 4 seeking an introduction to the framework as well as its intermediate modules
Anyone looking to pass the ITIL 4 Foundation, ITIL 4 DPI, ITIL 4 CDS, ITIL 4 DSV, and ITIL 4 HVIT certification exams as quickly and efficiently as possible
ITIL V3 students who do not qualify for the ITIL 4 Managing Professional (MP) Transition module
Businesses planning to adopt the tools, philosophies, and best practices outlined in the ITIL 4 MP stream, whether via a single manager or an entire team
IT staff and managers looking for valuable qualifications to help boost their careers
What will you learn by taking this course?
How the ITIL framework is used to maximize the efficiency and effectiveness of IT service lifecycles by creating an atmosphere of continuous improvement
The tools, components, philosophies, and methodologies of ITIL 4, such as the Service Value System, Service Value Chain, and ITIL Service Lifecycle
The value of ITSM to service providers, stakeholders, and clients
How to combine ITIL 4 with other leading methodologies and frameworks, including DevOps, Agile, and Lean
How to develop, review, and improve IT-powered products and services
How to oversee organizational change
Practical skills to help direct, plan, and upgrade your organization’s IT practices
How to leverage Agile and Lean ways of working
How to build, test, deliver, and integrate value streams
How to assess and optimize service performance
How to successfully align business and IT goals
How to embed complex and adaptive systems within IT infrastructures
How to optimize the speed and quality of IT products and services
How to frame investments in digital and IT in terms of business goals
How to design a Service Level Agreement (SLA)
Communication, relationship, and multiple-supplier management
How to design user and customer experiences (UX and CX)
Customer journey mapping
How to drive value for stakeholders
Everything required to pass the ITIL 4 Foundation, ITIL 4 DPI, ITIL 4 CDS, ITIL 4 HVIT, and ITIL 4 DSV certification exams
Why should you take this course?
Good e-Learning was independently certified as a 'Market Leader' for ITIL training by Course Conductor
The suite offers a comprehensive introduction to ITIL 4, as well as its more management-focused intermediate practices
ITIL 4 is one of the world’s most popular and demonstrably effective IT service management (ITSM) frameworks
ITIL 4 creates atmospheres of continuous improvement within IT teams and departments
The course suite fully prepares students to sit and pass the ITIL 4 Foundation, ITIL 4 DSV, ITIL 4 DPI, ITIL 4 CDS, and ITIL 4 HVIT certification exams
After passing the exams covered in this course suite, students will be just one exam away from being eligible to become an ‘ITIL Master’
Good e-Learning courses are created with help from highly experienced subject matter experts
The courses in the suite come with instructor-led videos, regular knowledge checks, practice exam simulators, tutor support, and more
We offer each student a FREE exam voucher for each course
For more information, visit our page - What's new in ITIL 4?