ITIL® 4 Specialist: Create, Deliver & Support (CDS) eLearning - $649 (with exam)

Learning Objectives

This introductory module gets students up to speed with the main features, aims, objectives, and structure of the course, along with the overall learning plan.

Students receive a syllabus, diagram pack, glossary, further reading and links document, and a collection of refresher materials. The module also covers some of the most frequently asked questions for the ITIL 4 Managing Professional stream.

Learning Objectives

This module examines the role of different business skills in IT service management, including:

How organizations are typically structured, with people, teams, cultures all creating potential challenges to service value systems (SVS)
What kind of impact good communication can have on an SVS
How to plan and manage resources and utilize results-based reporting
The importance of creating and sustaining cultures that support continual improvement
The inherent value of information and technology, and how they can be used to create, deliver and support services. This can include collaboration, robotic process automation, integration and data sharing, machine learning and artificial intelligence
How to choose and implement effective information models

Learning Objectives

This module examines ITIL value chains and value streams, as well as several ITIL practices. It addresses:

Key terminology, definitions, and analogies
The structure of typical ITIL service value chains and value streams, and how they are utilized within businesses and organizations
How to design value streams and describe steps within a value stream
Value stream mapping and processes, along with their considerations
How to create value streams for new services and apply core ITIL practices to ensure their success
How to restore live services by creating value streams and applying core ITIL practices to ensure their success
What a user support journey map looks like

Learning Objectives

This module looks at how to coordinate and manage work activities, including:

How to prioritize and structure work in order to create, deliver and support IT-enabled services
Various techniques which can be used to support work prioritization, such as ‘swarming’
Important commercial considerations, including sourcing and building components for individual services
Defining requirements, sourcing models and commodification
How to integrate and manage services

Learning Objectives

These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Specialist: Create, Deliver & Support examination. It will be well worth testing your knowledge on ITIL 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.

When you feel you are ready to sit the ITIL CDS exam, simply contact Good e-Learning to request your FREE exam voucher.

Learning Objectives

This is a short module that sign-posts the end of the course.

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

ITIL 4 is the latest iteration of ITIL, the world's leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

Students start with 'ITIL Foundation'. Passing the Foundation exam then enables them to choose modules in the 'ITIL Managing Professional' or 'ITIL Strategic Leader' streams.

After passing all intermediate modules, students can then move on to the rank of 'ITIL Master'.

According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

ITIL 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

ITIL 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with ITIL practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, ITIL 4 has an all-new certification path.

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.

ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.