Wasn't sure if I should do in-class or self paced. The ITIL training from Good e-Learning was well organized and the quizzes were a great recap. I passed the exam!
About this course:
Earn your ITIL 4 Specialist: Drive Stakeholder Value (DSV) certification with the award-winning team at Good e-Learning!
As vital as IT is, it doesn’t exist in a vacuum. Successful IT managers must be able to assess interactions with users, suppliers, partners, and customers in order to learn how services can be fully optimized. The ITIL DSV module offers a number of tools and techniques for stakeholder value optimization, with a particular focus on customer and user experiences, as well as journey mapping. Kick start your ITIL 4 training today!
Who is this course aimed at?
Organizations hoping to adopt ITIL 4 DSV’s best practices
ITIL practitioners looking to expand their knowledge of the ITIL 4 methodology
ITIL 4 students hoping to become certified 'ITIL Masters'
IT managers in charge of overseeing relationships between IT teams and stakeholders, as well as customers and clients
ITIL 4 students looking to complete the ITIL 4 Specialist branch of modules
What will you learn by taking this course?
Service level agreement (SLA) design
Multiple-supplier management, communication management, and relationship management
How to design customer and user experiences (CX and UX) and customer journey mapping
How to drive stakeholder value, one of the most central aspects of creating, maintaining and improving IT-enabled products and services
Everything needed to pass the official ITIL 4 DSV exam
Why should you take this course?
Good e-Learning was independently certified as a 'Market Leader' for ITIL training by Course Conductor
The course offers knowledge checks as well as a practice exam simulator to help students prepare for the ITIL DSV examination
Passing all of the ITIL 4 Specialist exams is a requirement for reaching the rank of ‘ITIL Master’
The course features expert tutor support, as well as interactive slides, instructor-led audio, and other online training assets created alongside highly experienced ITIL practitioners
We offer each student a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)