ITIL® 4 Specialist: Drive Stakeholder Value (DSV) E-learning (with exam)

Save 10% today with code: Q4-SAVE10

TrsutPilot Reviews

 Choose a delivery method (excl. tax):

Self-Paced E-Learning
Virtual Classroom
Focused Coaching

Try this Self-Paced E-Learning Course for 24 Hours!

TRY A FREE TRIAL
Watch a short introduction video

Watch a short introduction video

Download the datasheet
Watch a short introduction video

Watch a short introduction video

Download the datasheet
Watch a short introduction video

Watch a short introduction video

Download the datasheet

Try this Self-Paced E-Learning Course for 24 Hours!

TRY A FREE TRIAL
Watch a short introduction video

Watch a short introduction video

Key Features: Self-Paced E-Learning

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Free handbook included:

  • Course duration: 16+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

Key Features: Virtual Classroom

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Video conferencing:

  • Breakout rooms:

  • Slide annotations:

  • Live tutor feedback:

  • Quizzes & practice exams:

  • Mobile compatible:

Key Features: Focused Coaching

  • Fully accredited:

  • Free resit (T&Cs apply):

  • Personalized workshops:

  • Personalized tutor support:

  • Small cohort:

  • Goal-focused:

  • Quizzes & practice exams:

  • Mobile compatible:

ITIL® 4 Specialist: Drive Stakeholder Value (DSV)
TrustPilot Logo
  Student Review

  Wasn't sure if I should do in-class or self paced. The ITIL training from Good e-Learning was well organized and the quizzes were a great recap. I passed the exam!  

About this course:

Earn your ITIL 4 Specialist: Drive Stakeholder Value (DSV) certification with the award-winning team at Good e-Learning!

As vital as IT is, it doesn’t exist in a vacuum. Successful IT managers must be able to assess interactions with users, suppliers, partners, and customers in order to learn how services can be fully optimized. The ITIL DSV module offers a number of tools and techniques for stakeholder value optimization, with a particular focus on customer and user experiences, as well as journey mapping. Kick start your ITIL 4 training today!

Who is this course aimed at?

  • Organizations hoping to adopt ITIL 4 DSV’s best practices

  • ITIL practitioners looking to expand their knowledge of the ITIL 4 methodology

  • ITIL 4 students hoping to become certified 'ITIL Masters'

  • IT managers in charge of overseeing relationships between IT teams and stakeholders, as well as customers and clients

  • ITIL 4 students looking to complete the ITIL 4 Specialist branch of modules

What will you learn by taking this course?

  • Service level agreement (SLA) design

  • Multiple-supplier management, communication management, and relationship management

  • How to design customer and user experiences (CX and UX) and customer journey mapping

  • How to drive stakeholder value, one of the most central aspects of creating, maintaining and improving IT-enabled products and services

  • Everything needed to pass the official ITIL 4 DSV exam

Why should you take this course?

  • Good e-Learning was independently certified as a 'Market Leader' for ITIL training by Course Conductor

  • The course offers knowledge checks as well as a practice exam simulator to help students prepare for the ITIL DSV examination

  • Passing all of the ITIL 4 Specialist exams is a requirement for reaching the rank of ‘ITIL Master’

  • The course features expert tutor support, as well as interactive slides, instructor-led audio, and other online training assets created alongside highly experienced ITIL practitioners

  • We offer each student a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)

  • This course is fully accredited by PeopleCert on behalf of AXELOS

An Introduction to ITIL 4 Specialist: DSV

Learning Objectives

This opening module addresses the course rationale and provides an overview of ITIL 4 DSV. Students will also be introduced to the subject matter experts who will be helping them along.

A lesson plan will be outlined, and students will be provided with exam information, FAQs, refresher exercises for ITIL 4 Foundation, a toolkit, diagram pack, skills self-audit form, workbook, glossary and a list of further resources.

Module 1: Global Best Practice

Learning Objectives

This module shows learners how to identify key principles for ITIL DSV.

Module 2: The Customer Journey

Learning Objectives

This module goes over how to identify stakeholder aspirations, map customer journeys, identify touchpoints and service interactions, design customer journeys and measure and improve customer journeys.

Module 3: Explore

Learning Objectives

This module teaches students how to identify service consumers and providers, along with their needs. Students will also learn how to describe and target markets.

Module 4: Engage

Learning Objectives

By the end of this module, students will be able to describe how to communicate and collaborate, build service relationships and manage suppliers and partners, as well as define service relationship types.

Module 5: Offer

Learning Objectives

This module describes how to do a number of tasks, including managing demand and opportunities, specifying and managing customer requirements, designing service offerings and user experiences, and selling and obtaining service offerings.

Module 6: Agree

Learning Objectives

By the end of this module, students will be able to describe how to agree and plan value co-creation, along with how to negotiate and agree on services.

Module 7: Onboard

Learning Objectives

This module will show students how to describe several activities in the onboarding process, including how to relate to users and foster relationships, provide user engage and delivery channels, enable users for service, elevate mutual capabilities and offboard customers and users.

Module 8: Co-create

Learning Objectives

This module will show students how to explain how to foster a service mindset and describe both ongoing service interactions and how to nurture user communities.

Module 9: Realise

Learning Objectives

This module will teach students how to explain both how to realize service value in different settings and track value realization. They will also learn to describe how to assess and report value realization, as well as explain how to evaluate value realization, improve customer journeys and realize value for service providers.

Module 10: 2x Practice Exam Simulators

Learning Objectives

These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Specialist: Drive Stakeholder Value examination. It will be well worth testing your knowledge on ITIL 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.

When you feel you are ready to sit the ITIL DSV exam, simply contact Good e-Learning to request your FREE exam voucher.

Module 11: Course Wrap-Up

Learning Objectives

This module wraps up the rest of the course, providing students with knowledge checks to ensure they have absorbed the subject matter in preparation for the exam.

This course is designed to prepare students to sit and pass the ITIL Specialist: Drive Stakeholder Value examination. In order to sit the exam, students must satisfy one of the following criteria:

This course comes with a FREE exam voucher and is eligible for exam pledge (a free resit on us!) - That's how confident we are that you'll pass first time!

Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.

When you are ready to use your free exam voucher, simply contact support@goodelearning.com. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the course access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.

ITIL 4 Specialist: DSV exam:

  • This is a multiple choice 'Objective Test Question' (OTQ) exam consisting of 40 questions

  • There is a time limit of 90 minutes to complete the exam

  • The exam is closed book, with only the provided materials being permitted for use

  • The pass mark for the exam is 70%: you must get 28 out of 40 questions correct

  • In countries where English is a second language, the time allocated for the exam is extended to 113 minutes

You will be tested on:

  • How to target markets and stakeholders

  • How to foster stakeholder relationships

  • How to shape demand and define service offerings

  • How to align expectations and agree details of services

  • How to onboard and offboard customers and users

  • How to act together to ensure continual value co-creation (service consumption / provisioning)

  • How to realise and validate service value

What is ITSM?

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

What is ITIL 4?

ITIL 4 is the latest iteration of ITIL, the world's leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

What does the ITIL certification path look like?

Students start with 'ITIL Foundation'. Passing the Foundation exam then enables them to choose modules in the 'ITIL Managing Professional' or 'ITIL Strategic Leader' streams.

After passing all intermediate modules, students can then move on to the rank of 'ITIL Master'.

ITIL 4 DSV Certification Path

How much is an ITIL certification worth?

According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

How does ITIL work?

ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

How can ITIL benefit businesses?

ITIL 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

ITIL 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What's new with ITIL 4?

There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with ITIL practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, ITIL 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement ITIL?

ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

Splitit - Buy Now Pay Later

Save 10% today with code: Q4-SAVE10

World-class training at a price that beats 70% of the competition

Key Features: Self-Paced E-Learning

Key Features: Virtual Classroom

Key Features: Focused Coaching

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Free handbook included:

  • Course duration: 16+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Video conferencing:

  • Breakout rooms:

  • Slide annotations:

  • Live tutor feedback:

  • Quizzes & practice exams:

  • Mobile compatible:

  • Fully accredited:

  • Free resit (T&Cs apply):

  • Personalized workshops:

  • Personalized tutor support:

  • Small cohort:

  • Goal-focused:

  • Quizzes & practice exams:

  • Mobile compatible:

ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Logo Course Conductor Winner
TRY THIS COURSE FOR 24 HOURS WATCH THE VIDEO WATCH THE VIDEO

Independent Student Reviews from TrustPilot

TrustPilot

Video: TrustPilot Explained

Trusted by the Fortune 500 to deliver expert training for ITIL® 4 Specialist: Drive Stakeholder Value (DSV). Our clients include:
Fortune 500 Customers
Simone Jo Moore LinkedIn Page

Simone Jo Moore - Course Advisor

Top 25 Industry Thought Leader, Consultant, Master Trainer and Author

  Drive Stakeholder Value is critical in staying viable in today's dynamic business world. This Good e-Learning ITIL 4 course is easy to digest and interesting to go through. Start exploring your customer journey with this course and expand your own learning journey along the way!  

This ITIL 4 course has a 96% 1st time pass rate and can increase your earning potential by up to 35%!  TRY A FREE TRIAL

Upskill Your Team or Organization

Make the most of your budget with our tailored corporate training solutions!

An Award-Winning Accredited Portfolio

Over 80 industry-recognized certifications developed in-house in collaboration with leading industry experts using the latest learning techniques

A Range of Delivery Formats

We deliver training in whatever format suits you best - Online self-paced eLearning, Virtual Classroom, or a Blended approach. Just let us know!

A Market-Leading Learning Management System (LMS)

Our powerful learning environment can be white-labelled to your specification and provides extensive reporting capabilities

Training to Suit Any Budget

Have an introductory call with one of our experts to find out how we can provide a training plan to fit your requirements

Request a Free Quote or More Information

Congratulations! Your enquiry is confirmed!

A member of the Good e-Learning team will be in contact with you shortly.

Trusted by Over 150 Corporate Clients Globally

Good e-Learning partner with hundreds of organizations to upskill and certify their employees as well as supplying managers with highly relevant data on training programs, allowing them to make the most of their investments. Get a FREE no obligation quote today and see for yourself.

Featured Clients
Our Accreditations

Exam Pledge from Good e-Learning

At Good e-Learning, we're dedicated to ensuring success. That's why we offer Exam Pledge which entitles students to a free exam retake on any eligible course (see full list).

What is the format of my exam resit?

Resits are taken online via remote proctor. For more information about online exams, please visit our Support and FAQ pages.

How do I get my free 2nd exam voucher?

As long as you have purchased a Good e-Learning course that is eligible for Exam Pledge and adhere to the conditions listed below, you will be able to request a free resit. If you fail your first exam, simply contact our support team to claim your retake voucher.

Exam pledge conditions

As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01/10/2019 and cannot be used for anyone sitting an exam for the third time. The course must be purchased directly through Good e-Learning and must have a valid order number. Please see full terms here.

Join Our Next FREE Webinar!

Using TOGAF® to Guide Implementation & Change - 13th October

Join Our Free Webinar

Using TOGAF® to Guide Change - 13th October