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ITIL® Capability Stream Certification Suite eLearning - $2499 (with exam)

https://www.goodelearning.com/courses/it-service-management/itil-capability-stream-certification-suite

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Key Features:

  • Fully accredited:

  • Exam vouchers included:

  • Free resit (T&Cs apply):

  • Course duration: 150+ hours

  • Access period: 12 months

  • Credits available: 22

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

ITIL® Capability Stream Certification Suite
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  Student Review

  Wasn't sure if I should do in-class or self paced. The ITIL training from Good e-Learning was well organized and the quizzes were a great recap. I passed the exam!  

About this course:

Become a fully certified ITIL Expert with the award-winning online training team at Good e-Learning!

The suite has a strong focus on the Capability Stream, which comprises several essential elements for practicing, rather than simply managing the ITIL Service Lifecycle. These include Operational Support & Analysis, Planning, Protection & Operation, Release, Control & Validation, and Service Offerings & Agreements. Not only will this suite help you pass your ITIL V3 certification exams, but it will also prepare you to become a highly valuable ITIL practitioner, able to take practical steps to support, manage, and implement ITIL’s best practices in your organization. Kickstart your ITIL V3 training today!

Who is this course aimed at?

  • Organizations interested in adopting the best practices of the ITIL V3 framework

  • Learners who wish to become ITIL Experts with a focus on applying ITIL processes

  • ITIL practitioners seeking to verify their knowledge of and ability to apply the framework

  • Anyone seeking to become an ITIL Expert as quickly and efficiently as possible

  • IT managers seeking certification in a widely-renowned IT service management (ITSM) framework

What will you learn by taking this course?

  • The value of effective ITSM for IT service providers and their customers

  • An overview of the ITIL Service Lifecycle and how to apply each stage on the ground

  • How to utilize the ITIL best practice framework in order to boost the quality, effectiveness, and efficiency of IT service management within any organization or industry

  • Everything needed to pass the official ITIL Foundation and Capability Stream module exams, as well as the Managing Across the Lifecycle (MALC) exam

Why should you take this course?

  • ITIL V3 is a widely-used and highly effective framework for ITSM

  • Becoming a certified ITIL V3 Expert can help practitioners unlock highly valuable career and networking opportunities

  • Good e-Learning is not only an award-winning online training provider, but also an accredited ‘Market Leader’ for ITIL training

  • Each course included in the suite comes with a FREE exam voucher, as well as FREE resits via Exam Pledge

  • Good e-Learning courses come with a variety of interactive online training assets, including instructor-led videos and knowledge checks. Every item was designed with help from leading ITIL practitioners

  • Each course included with the suite includes knowledge checks and practice exams

  • We offer each student 12 months of access, FREE exam vouchers, as well as FREE resits with Exam Pledge! (T&Cs apply)

  • This course is fully accredited by PeopleCert on behalf of AXELOS

ITIL® Foundation

ITIL Foundation is an important, entry-level qualification for students who want to become knowledgeable about the core elements of the ITIL Framework.

The course is ideal for professionals who work within an organization that has implemented ITIL as part of an ongoing service improvement programme.

This course is worth 2 credits and is a per-requisite for sitting an ITIL Intermediate exam.

Find out more about this course!

ITIL® Operational Support & Analysis (OSA)

ITIL Operational Support and Analysis (OSA) focuses on the practical application of OSA practices in order to enable event, incident, problem, access, technical, IT Operations and application management, request fulfillment and Service Desk operations.

This course is worth 4 credits and is a per-requisite for sitting an ITIL Intermediate exam.

Find out more about this course!

ITIL® Planning, Protection & Operation (PPO)

ITIL Planning, Protection & Operation (PPO) is a collection of relevant practices from the core ITIL guidance that are related to service optimization, security and the related planning in support of this.

This course is worth 4 credits and is a per-requisite for sitting an ITIL Intermediate exam.

Find out more about this course!

ITIL® Release, Control & Validation (RCV)

ITIL Release, Control & Validation (RCV) encompasses the process activities necessary to bring new or changed services into operational use. This course will provide you with a good understanding of how to apply RCV practices in support of the service management life-cycle.

This course is worth 4 credits and is a per-requisite for sitting an ITIL Intermediate exam.

Find out more about this course!

ITIL® Service Offerings & Agreements (SOA)

ITIL Service Offerings & Agreements (SOA) is a collection of relevant practices from the core guidance that are related to the creation and management of service offerings and the agreements required to support them.

This course is worth 4 credits and is a per-requisite for sitting an ITIL Intermediate exam.

Find out more about this course!

ITIL® Managing Across the Lifecycle (MALC)

ITIL Managing Across the Lifecycle (MALC) focuses on providing candidates with the skills to support an organizations service delivery by bridging the service lifecycle stages.

This course is worth 5 credits and is a per-requisite for sitting an ITIL Intermediate exam.

Find out more about this course!

All ITIL Foundation and Intermediate exams can be taken online (virtually) using a service provided by PeopleCert.

When you have completed the learning objectives of each course, you will be ready to start preparing for the associated exam. To support you with this, each course contains a practice exam that will simulate the conditions of the real thing.

Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.

When you are ready to use your free exam voucher, simply contact support@goodelearning.com. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the course access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.

ITIL v3 Foundation exam:

  • The examination is multiple choice

  • The examination is closed book

  • The examination consists of 40 questions to be answered within 60 minutes

  • To pass the exam you must score 26/40 (65%)

ITIL v3 Intermediate exams:

  • Each Intermediate exam carries a different amount of ITIL credits (please check before you start your studies)

  • The examination is a complex multiple choice

  • The examination is scenario-based and closed book

  • The examination consists of 8 questions to be answered within 90 minutes

  • To pass the exams you must score 28/40 (70%)

  • Candidates sitting an examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary

ITIL Managing Across the Lifecycle (MALC) exam:

  • The exam is based on a case study

  • Between eight and ten questions will be case study-based

  • A maximum of two questions will not be based on the case study. Each question will state clearly whether it is case study-based

  • To pass the exam you must score 35/50 (70%)

  • Successfully passing the exam will earn delegates five credits towards ITIL Expert level

  • Candidates will have 120 minutes to complete the exam (those sitting the examination in a language other than their first language will have a maximum of 150 minutes and will be allowed to use a dictionary)

What is ITSM?

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

What is ITIL 4?

ITIL 4 is the latest iteration of ITIL, the world's leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

What does the ITIL certification path look like?

Students start with 'ITIL Foundation'. Passing the Foundation exam then enables them to choose modules in the 'ITIL Managing Professional' or 'ITIL Strategic Leader' streams.

After passing all intermediate modules, students can then move on to the rank of 'ITIL Master'.

How much is an ITIL certification worth?

According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

How does ITIL work?

ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

How can ITIL benefit businesses?

ITIL 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

ITIL 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What's new with ITIL 4?

There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with ITIL practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, ITIL 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement ITIL?

ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

20% off everything with code: WFH-2020

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Key Features:

  • Fully accredited:

  • Exam vouchers included:

  • Free resit (T&Cs apply):

  • Course duration: 150+ hours

  • Access period: 12 months

  • Credits available: 22

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

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Mark Smalley

Mark Smalley - Course Advisor

Leading IT Management Consultant, Author & Contributor to the ITIL 4 Framework

  Many individuals and corporate organizations around the world use Good e-Learning to remain relevant in today's changing world. Their ITIL courses are attractively presented and easy to follow giving students the best possible chance at succeeding in the examination  

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This ITIL v3 suite has a combined 94% 1st time pass rate and can increase your earning potential by up to 45%!  TRY A FREE TRIAL

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Exam Pledge from Good e-Learning

At Good e-Learning, we're dedicated to ensuring success. That's why we offer Exam Pledge which entitles students to a free exam retake on any eligible course (see full list).

What is the format of my exam resit?

Resits are taken online via remote proctor. For more information about online exams, please visit our Support and FAQ pages.

How do I get my free 2nd exam voucher?

As long as you have purchased a Good e-Learning course that is eligible for Exam Pledge and adhere to the conditions listed below, you will be able to request a free resit. If you fail your first exam, simply contact our support team to claim your retake voucher.

Exam pledge conditions

As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01/10/2019 and cannot be used for anyone sitting an exam for the third time. The course must be purchased directly through www.goodelearning.com and must have a valid order number. Please see full terms here.