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Course Overview - Watch the Trailer

Study for your Expert ITIL certification by taking this fully-accredited suite of online courses with Good e-Learning!

When it comes to IT service management (ITSM), few standards or frameworks are as renowned as ITIL. Developed by AXELOS, ITIL provides a set of practices for aligning IT with essential business needs and goals. Earning an ITIL certification will demonstrate your understanding of the topic, as well as your ability to apply ITIL practices to real-world organizations.

Unlike the ITIL Expert Suite, this package focuses on the modules of the ITIL Capability Stream. These intermediate topics look at key ITIL process activities, as well as their execution and use throughout the ITIL Service Lifecycle. The package is an excellent choice for anyone working with the implementation of ITSM at ground level.

This suite is ideal for anyone who works within an organization which has implemented ITIL, or is considering doing so. The package can also provide an excellent avenue for those pursuing careers in IT service management, as it can help fast track them to the level of ITIL Expert.

The courses within this suite are accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for ITIL Certificates in IT Service Management.

Why you should take this course:

This ITIL training suite includes the ITIL Foundation course, along with the four ITIL Capability Stream modules: Operational Support & Analysis, Planning, Protection & Optimization, Release, Control & Validation and Service Offerings & Agreements. These topics are process-oriented, offering users a deep understanding of the processes and functions of ITIL, how they interact and how they can be applied practically. The suite finishes with the ITIL Managing Across the Lifecycle (MALC) course, which bridges the stages of the ITIL Service Lifecycle and shows users how to apply it as a single methodology.

With a prescriptive and practical focus, this ITIL training suite is ideal for those who work with ITSM practices on the ground. For those seeking a career in ITSM, the suite also provides an excellent fast track to achieving the level of ITIL Expert. We even provide FREE exam vouchers for when students are ready to sit their exams.

Students who complete this suite will have learnt:

• The value of effective ITSM for IT service providers and their customers

• An overview of the ITIL Service Lifecycle and how to apply each stage on the ground

• How to utilize the ITIL best practice framework in order to boost the quality, effectiveness and efficiency of IT service management within any organization or industry

• Everything required to be a certified ITIL Expert

Key features of this course:

• Accredited by PeopleCert

• Credits awarded: 22

• 150+ hours of course material

• 7x FREE exam vouchers on request

• Instant 12 months access

• Quizzes and revision modules

• Increase your earning potential by up to 40%

• Average first-time pass rate of 91%

What's Included? - Download the Datasheet

• ITIL® Foundation

  ITIL Foundation is an important, entry-level qualification for students who want to become knowledgeable about the core elements of the ITIL Framework.

  The course is ideal for professionals who work within an organization that has implemented ITIL as part of an ongoing service improvement programme.

  This course is worth 3 credits and is a per-requisite for sitting an ITIL Intermediate exam.

  Find out more about this course!

• ITIL® Operational Support & Analysis (OSA)

  ITIL Operational Support and Analysis (OSA) focuses on the practical application of OSA practices in order to enable event, incident, problem, access, technical, IT Operations and application management, request fulfillment and Service Desk operations.

  This course is worth 4 credits and is a per-requisite for sitting an ITIL Intermediate exam.

  Find out more about this course!

• ITIL® Planning, Protection & Operation (PPO)

  ITIL Planning, Protection & Operation (PPO) is a collection of relevant practices from the core ITIL guidance that are related to service optimization, security and the related planning in support of this.

  This course is worth 4 credits and is a per-requisite for sitting an ITIL Intermediate exam.

  Find out more about this course!

• ITIL® Release, Control & Validation (RCV)

  ITIL Release, Control & Validation (RCV) encompasses the process activities necessary to bring new or changed services into operational use. This course will provide you with a good understanding of how to apply RCV practices in support of the service management life-cycle.

  This course is worth 4 credits and is a per-requisite for sitting an ITIL Intermediate exam.

  Find out more about this course!

• ITIL® Service Offerings & Agreements (SOA)

  ITIL Service Offerings & Agreements (SOA) is a collection of relevant practices from the core guidance that are related to the creation and management of service offerings and the agreements required to support them.

  This course is worth 4 credits and is a per-requisite for sitting an ITIL Intermediate exam.

  Find out more about this course!

• ITIL® Managing Across the Lifecycle (MALC)

  ITIL Managing Across the Lifecycle (MALC) focuses on providing candidates with the skills to support an organizations service delivery by bridging the service lifecycle stages.

  This course is worth 5 credits and is a per-requisite for sitting an ITIL Intermediate exam.

  Find out more about this course!

Exams / Assessments

All ITIL Foundation and Intermediate exams can be taken online (virtually) using a service provided by PeopleCert.

When you have completed the learning objectives of each course, you will be ready to start preparing for the associated exam. To support you with this, each course contains a practice exam that will simulate the conditions of the real thing.

Before you book you can test that your computer configuration will meet the requirements for a PeopleCert exam, using this online test. This test focuses on the suitability of your webcam, microphone and internet connection. Please Visit the PeopleCert website for a complete list of information and guidance.

What you need to know about the ITIL Foundation exam:

• The examination is multiple choice

• The examination is closed book

• The examination consists of 40 questions to be answered within 60 minutes

• To pass the exam you must score 26/40 (65%)

What you need to know about the ITIL Intermediate exams:

• Each Intermediate exam carries a different amount of ITIL credits (please check before you start your studies)

• The examination is a complex multiple choice

• The examination is scenario-based and closed book

• The examination consists of 8 questions to be answered within 90 minutes

• To pass the exams you must score 28/40 (70%)

• Candidates sitting an examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary

What you need to know about the ITIL Managing Across the Lifecycle (MALC) exam:

• The exam is based on a case study

• Between eight and ten questions will be case study-based

• A maximum of two questions will not be based on the case study. Each question will state clearly whether it is case study-based

• To pass the exam you must score 35/50 (70%)

• Successfully passing the exam will earn delegates five credits towards ITIL Expert level

• Candidates will have 120 minutes to complete the exam (those sitting the examination in a language other than their first language will have a maximum of 150 minutes and will be allowed to use a dictionary)

So how do you become an ITIL expert?

• Each student, as a prerequisite, must have passed the ITIL Foundation level exam and hold a certificate of proof

• Students must achieve a minimum of 17 credits from the Foundation module and any combination of Intermediate ITIL modules

• Certain credits achieved from earlier qualifications and complementary qualifications can also count towards these 17 credits. See the Axelos ITIL Credit System page for more information

• The Managing Across the Lifecycle (MALC) module must be taken and the exam passed to ensure a total credit score of 22 (the minimum required for ITIL Expert Certification)

• Candidates should achieve a balanced knowledge base across the full ITIL Service Lifecycle

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