Wasn't sure if I should do in-class or self paced. The ITIL training from Good e-Learning was well organized and the quizzes were a great recap. I passed the exam!
About this course:
Earn your ITIL Continual Service Improvement (CSI) certification with the award-winning team at Good e-Learning!
ITIL CSI is all about continually reviewing IT-powered services, even past the point of deployment, for the sake of finding ways to constantly optimize their efficiency, functionality, reliability, and overall value. This course will teach you everything you need to know to pass the ITIL CSI exam, as well as understand the relationship between CSI and other ITIL Service Lifecycle stages. Kickstart your ITIL V3 training and get one step further towards becoming a certified ITIL Expert!
Who is this course aimed at?
ITIL Learners who have passed the ITIL V3 Foundation exam
Organizations that wish to fully adopt ITIL V3’s best practices
Anyone seeking a practical understanding of the purpose, objectives, and strategy of ITIL Continual Service Improvement (CSI), along with its relationship with other ITIL Lifecycle stages and its value for businesses
Learners seeking to pass the ITIL Continual Service Improvement (CSI) exam on their first attempt
What will you learn by taking this course?
A complete overview of ITIL CSI and all its related activities, including continually aligning and realigning IT services in order to meet changing business needs by identifying and implementing necessary improvements
The principles of the Continual Service Improvement module, as well as its processes and other aspects of this crucial ITIL Service Lifecycle stage
Improvement activities used to support the ITIL Service Lifecycle through Service Strategy (SS), Service Design (SD), Service Transition (ST), and Service Operation (SO)
Everything needed to pass the official ITIL Continual Service Improvement (CSI) exam
Why should you take this course?
ITIL is one of the world’s most popular and successful frameworks for IT service management
Good e-Learning is an award-winning training provider as well as an accredited ‘Market Leader’ for ITIL training
The course features interactive slides, custom graphics, and instructor-led videos, along with other online training assets created with help from highly experienced ITIL practitioners
The course features regular knowledge checks, expert tutor support, as well as a practice exam simulator
Passing the ITIL Continual Service Improvement (CSI) exam is worth three ITIL credits, which can be used to qualify for the ITIL MALC exam
We offer each student 6 months of access, a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)