ITIL® Continual Service Improvement (CSI) eLearning - Exams - $699.00

  • Accredited by PeopleCert

  • Credits awarded: 3

  • 29 hours of course material

  • FREE exam voucher

  • Practice exams

  • Instant 6 months access

Thinking of sitting the ITIL Continual Service Improvement Exam? On this page, you will find everything you need to know!

In order to achieve this ITIL Intermediate qualification, you must pass the ITIL® Continual Service Improvement Certificate in IT Service Management exam.

You can take the exam online (virtually) using a service provided by PeopleCert.

 

What you Need to Know About the Exam:

The examination will consist of a complex multiple choice, scenario-based closed book paper of 8 questions, to be answered within 90 minutes.

To pass the exam you must get 28 out of 40 questions correct, or 70%.

The course materials provided in the Continual Service Improvement eLearning course will provide you with all the information you need for this exam.

Exam Duration: Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary).

Before you book you can test that your computer configuration will meet the requirements for a PeopleCert exam, using this online test.

This test focuses on the suitability of your webcam, microphone and internet connection. Please Visit the PeopleCert website for a complete list of information and guidance.

 

You Will be Tested on:

  • Introduction to Continual Service Improvement
  • Continual Service Improvement Principles
  • Continual Service Improvement process
  • Continual Service Improvement Methods and Techniques
  • Organizing for Continual Service Improvement
  • Technology Considerations for Continual Service Improvement
  • Implementing Continual Service Improvement
  • Challenges, Critical Success Factors and Risks

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