ITIL® Expert Certification Suite (excl. exams) eLearning - $1749.00

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  • Accredited by PeopleCert

  • Total credits available: 38

  • 250+ hours of material

  • Practice exams & revision modules

  • Instant 12 months access

  • 24/7 tutor support

  • 91% average first time pass rate

ITIL® Expert Certification Suite (excl. exams)

Course Overview - Watch the Trailer

Become a certified ITIL Expert with this fully accredited suite of online training courses from Good e-Learning!

This package gives students FULL and instant access to our entire 11-course suite of ITIL courses. We cover everything required to become an ITIL Expert, including ITIL Foundation, all Intermediate level modules and Managing Across the Lifecycle (MALC).

All courses included within this suite have been fully accredited by PeopleCert and licensed by AXELOS as an official examination institute for ITIL qualifications in IT Service Management.

Why you should take this course:

The ITIL Expert Certification Suite covers the entire ITIL library up to Expert level. Students will start with the ITIL Foundation course, before moving on to the Intermediate level ITIL modules and, finally, the Managing Across the Lifecycle (MALC) module. Successfully passing this stage will officially qualify students as ITIL Experts.

This package provides students with a flexible, low-cost and high-quality option to become fully versed in the world of ITIL. On purchasing this package, you will receive instant and full access to over 250 hours of accredited course material, including interactive resources, practice exams, revision guides, videos and much more!

This suite of courses is ideal for:

  • Anyone who has basic knowledge of ITIL and wants to use it for the management of service-related operations in any business or organization

  • Any IT professional wanting to bring in positive changes (like cost efficiency) in a business or organization

  • Individuals who are already working in the IT profession and wish to enhance their skills, gain expertise in service management or attain a higher salary/position

  • Individuals who want to apply the different ITIL tools and concepts in order to improve the effectiveness and efficiency of business operations while also providing a more optimized consumer/customer experience

Key features of this course:

  • Accredited by PeopleCert

  • Total credits available: 38

  • 250+ hours of material

  • Exam vouchers NOT included but available on request

  • Instant 12 months access

  • Quizzes and revision modules

  • Increase your earning potential by up to 20%

  • Average first time ITIL pass rate of 93%

 

Course Syllabus - Download the Datasheet

  • ITIL® Foundation

    • ITIL Foundation is an important, entry-level qualification for students who want to become knowledgeable about the core elements of the ITIL Framework.

      The course is ideal for professionals who work within an organization that has implemented ITIL as part of an ongoing service improvement programme.

      This course is worth 3 credits and is a per-requisite for sitting an ITIL Intermediate exam.

      Find out more about this course!

  • ITIL® Service Strategy (SS)

    • ITIL Service Strategy (SS) is an intermediate level qualification and is one of five ITIL Service Lifecycle modules covering management and the control of activities and techniques documented in the ITIL Service Strategy publication.

      This course is worth 2 credits towards an ITIL expert qualification.

      Find out more about this course!

  • ITIL® Service Design (SD)

    • ITIL Service Design (SD) focuses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or programme.

      This course is worth 3 credits and is a per-requisite for sitting an ITIL Intermediate exam.

      Find out more about this course!

  • ITIL® Service Transition (ST)

    • ITIL Service Transition (ST) is intended for management and supervisory level staff. You may be involved in Service Transition yourself, or you may just wish to understand the processes and principles involved, as they affect the work that you do.

      This course is worth 3 credits and is a per-requisite for sitting an ITIL Intermediate exam.

      Find out more about this course!

  • ITIL® Service Operation (SO)

    • ITIL Service Operation (SO) covers the management-level concepts and core information of the supporting activities within Service Operation, but not specific details about each of the supporting processes.

      This course is worth 3 credits and is a per-requisite for sitting an ITIL Intermediate exam.

      Find out more about this course!

  • ITIL® Continual Service Improvement (CSI)

    • ITIL Continual Service Improvement (CSI) is responsible for continually aligning and realigning IT services to changing business needs by identifying and implementing improvements to IT services that support business processes.

      This course is worth 3 credits and is a per-requisite for sitting an ITIL Intermediate exam.

      Find out more about this course!

  • ITIL® Operational Support & Analysis (OSA)

    • ITIL Operational Support and Analysis (OSA) focuses on the practical application of OSA practices in order to enable event, incident, problem, access, technical, IT Operations and application management, request fulfillment and Service Desk operations.

      This course is worth 4 credits and is a per-requisite for sitting an ITIL Intermediate exam.

      Find out more about this course!

  • ITIL® Planning, Protection & Operation (PPO)

    • ITIL Planning, Protection & Operation (PPO) is a collection of relevant practices from the core ITIL guidance that are related to service optimization, security and the related planning in support of this.

      This course is worth 4 credits and is a per-requisite for sitting an ITIL Intermediate exam.

      Find out more about this course!

  • ITIL® Release, Control & Validation (RCV)

    • ITIL Release, Control & Validation (RCV) encompasses the process activities necessary to bring new or changed services into operational use. This course will provide you with a good understanding of how to apply RCV practices in support of the service management life-cycle.

      This course is worth 4 credits and is a per-requisite for sitting an ITIL Intermediate exam.

      Find out more about this course!

  • ITIL® Service Offerings & Agreements (SOA)

    • ITIL Service Offerings & Agreements (SOA) is a collection of relevant practices from the core guidance that are related to the creation and management of service offerings and the agreements required to support them.

      This course is worth 4 credits and is a per-requisite for sitting an ITIL Intermediate exam.

      Find out more about this course!

  • ITIL® Managing Across the Lifecycle (MALC)

    • ITIL Managing Across the Lifecycle (MALC) focuses on providing candidates with the skills to support an organizations service delivery by bridging the service lifecycle stages.

      This course is worth 5 credits and is a per-requisite for sitting an ITIL Intermediate exam.

      Find out more about this course!

 

Exams / Assessments

All ITIL Foundation and Intermediate exams can be taken online (virtually) using a service provided by PeopleCert.

When you have completed the learning objectives of each course, you will be ready to start preparing for the associated exam. To support you with this, each course contains a practice exam that will simulate the conditions of the real thing.

Before you book you can test that your computer configuration will meet the requirements for a PeopleCert exam, using this online test. This test focuses on the suitability of your webcam, microphone and internet connection. Please Visit the PeopleCert website for a complete list of information and guidance.

What you need to know about the ITIL Foundation exam:

  • The examination is multiple choice

  • The examination is closed book

  • The examination consists of 40 questions to be answered within 60 minutes

  • To pass the exam you must score 26/40 (65%)

What you need to know about the ITIL Intermediate exams:

  • Each Intermediate exam carries a different amount of ITIL credits (please check before you start your studies)

  • The examination is a complex multiple choice

  • The examination is scenario-based and closed book

  • The examination consists of 8 questions to be answered within 90 minutes

  • To pass the exams you must score 28/40 (70%)

  • Candidates sitting an examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary

What you need to know about the ITIL Managing Across the Lifecycle (MALC) exam:

  • The exam is based on a case study

  • Between eight and ten questions will be case study-based

  • A maximum of two questions will not be based on the case study. Each question will state clearly whether it is case study-based

  • To pass the exam you must score 35/50 (70%)

  • Successfully passing the exam will earn delegates five credits towards ITIL Expert level

  • Candidates will have 120 minutes to complete the exam (those sitting the examination in a language other than their first language will have a maximum of 150 minutes and will be allowed to use a dictionary)

So how do you become an ITIL expert?

  • Each student, as a prerequisite, must have passed the ITIL Foundation level exam and hold a certificate of proof

  • Students must achieve a minimum of 17 credits from the Foundation module and any combination of Intermediate ITIL modules

  • Certain credits achieved from earlier qualifications and complementary qualifications can also count towards these 17 credits. See the Axelos ITIL Credit System page for more information

  • The Managing Across the Lifecycle (MALC) module must be taken and the exam passed to ensure a total credit score of 22 (the minimum required for ITIL Expert Certification)

  • Candidates should achieve a balanced knowledge base across the full ITIL Service Lifecycle

 

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