ITIL® Expert Certification Suite (excl. exam vouchers) eLearning - $1499

https://www.goodelearning.com/courses/it-service-management/itil-expert-certification-suite

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Key Features:

  • Fully accredited:

  • Exam vouchers included:

  • Free resit (T&Cs apply):

  • Course duration: 200+ hours

  • Access period: 12 months

  • Credits available: 38

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

ITIL® Expert Certification Suite (excl. exam vouchers)
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About this course:

Looking for the latest version of the ITIL framework? Visit our ITIL 4 Foundation course page and try a FREE trial today!

Become a fully certified ITIL Expert with the award-winning online training team at Good e-Learning!

ITIL V3 is one of the world’s leading frameworks for IT Service Management, with thousands of practitioners using ITIL certification as a career stepping stone. The ITIL Service Lifecycle has proven highly effective not only for designing, creating, and deploying world-class services, but also creating environments of continuous improvement for long-term success. This course suite will help you become an expert practitioner in all aspects of ITIL V3 from Foundation through to Managing Across the Lifecycle (MALC). Kickstart your ITIL V3 training today!

Who is this course aimed at?

  • Anyone wishing to attain the level of ITIL Expert and study every module within ITIL V3

  • Anyone who has a basic knowledge of ITIL and wants to develop it for the management and optimization of service-related operations in their organization

  • Organizations wishing to take full advantage of ITIL V3’s best practices

  • Individuals who are already working in the IT profession and wish to enhance their skills, gain expertise in service management or attain a higher salary/position

  • Individuals who want to apply the various tools and concepts of ITIL V3 in order to improve the effectiveness and efficiency of business operations while also providing optimized consumer/customer experiences

  • Anyone seeking to become a fully certified ITIL Expert as quickly and efficiently as possible

What will you learn by taking this course?

  • All of the principles, tools, activities, processes, and best practices of ITIL V3, including everything covered in ITIL V3 Foundation, all Service Lifecycle and Service Capability modules, and ITIL Managing Across the Lifecycle (MALC)

  • The entirety of the ITIL Service Lifecycle, including Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO), Continual Service Improvement (CSI), Operational Support & Analysis (OSA), Planning, Protection & Operation (PPO), Release, Control & Validation (RCV), and Service Offerings & Agreements (SOA)

  • Everything required to pass all ITIL V3 examinations

Why should you take this course?

  • ITIL is one of the world’s most popular frameworks for IT service management

  • Good e-Learning is an award-winning online training provider, as well as an accredited Market Leader for ITIL training

  • This course suite offers everything learners need to become fully certified ITIL Experts

  • The course features regular knowledge checks, as well as practice exam simulators for every ITIL V3 exam

  • Each course comes with instructor-led videos, customized graphics, and other online training assets designed with help from leading ITIL teachers and practitioners

  • This suite of courses is fully accredited by PeopleCert on behalf of AXELOS

ITIL® Foundation

ITIL Foundation is an important, entry-level qualification for students who want to become knowledgeable about the core elements of the ITIL Framework.

The course is ideal for professionals who work within an organization that has implemented ITIL as part of an ongoing service improvement programme.

This course is worth 2 credits and is a per-requisite for sitting an ITIL Intermediate exam.

Find out more about this course!

ITIL® Service Strategy (SS)

ITIL Service Strategy (SS) is an intermediate level qualification and is one of five ITIL Service Lifecycle modules covering management and the control of activities and techniques documented in the ITIL Service Strategy publication.

This course is worth 2 credits towards an ITIL expert qualification.

Find out more about this course!

ITIL® Service Design (SD)

ITIL Service Design (SD) focuses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or programme.

This course is worth 3 credits and is a per-requisite for sitting an ITIL Intermediate exam.

Find out more about this course!

ITIL® Service Transition (ST)

ITIL Service Transition (ST) is intended for management and supervisory level staff. You may be involved in Service Transition yourself, or you may just wish to understand the processes and principles involved, as they affect the work that you do.

This course is worth 3 credits and is a per-requisite for sitting an ITIL Intermediate exam.

Find out more about this course!

ITIL® Service Operation (SO)

ITIL Service Operation (SO) covers the management-level concepts and core information of the supporting activities within Service Operation, but not specific details about each of the supporting processes.

This course is worth 3 credits and is a per-requisite for sitting an ITIL Intermediate exam.

Find out more about this course!

ITIL® Continual Service Improvement (CSI)

ITIL Continual Service Improvement (CSI) is responsible for continually aligning and realigning IT services to changing business needs by identifying and implementing improvements to IT services that support business processes.

This course is worth 3 credits and is a per-requisite for sitting an ITIL Intermediate exam.

Find out more about this course!

ITIL® Operational Support & Analysis (OSA)

ITIL Operational Support and Analysis (OSA) focuses on the practical application of OSA practices in order to enable event, incident, problem, access, technical, IT Operations and application management, request fulfillment and Service Desk operations.

This course is worth 4 credits and is a per-requisite for sitting an ITIL Intermediate exam.

Find out more about this course!

ITIL® Planning, Protection & Operation (PPO)

ITIL Planning, Protection & Operation (PPO) is a collection of relevant practices from the core ITIL guidance that are related to service optimization, security and the related planning in support of this.

This course is worth 4 credits and is a per-requisite for sitting an ITIL Intermediate exam.

Find out more about this course!

ITIL® Release, Control & Validation (RCV)

ITIL Release, Control & Validation (RCV) encompasses the process activities necessary to bring new or changed services into operational use. This course will provide you with a good understanding of how to apply RCV practices in support of the service management life-cycle.

This course is worth 4 credits and is a per-requisite for sitting an ITIL Intermediate exam.

Find out more about this course!

ITIL® Service Offerings & Agreements (SOA)

ITIL Service Offerings & Agreements (SOA) is a collection of relevant practices from the core guidance that are related to the creation and management of service offerings and the agreements required to support them.

This course is worth 4 credits and is a per-requisite for sitting an ITIL Intermediate exam.

Find out more about this course!

ITIL® Managing Across the Lifecycle (MALC)

ITIL Managing Across the Lifecycle (MALC) focuses on providing candidates with the skills to support an organizations service delivery by bridging the service lifecycle stages.

This course is worth 5 credits and is a per-requisite for sitting an ITIL Intermediate exam.

Find out more about this course!

All ITIL Foundation and Intermediate exams can be taken online (virtually) using a service provided by PeopleCert.

When you have completed the learning objectives of each course, you will be ready to start preparing for the associated exam. To support you with this, each course contains a practice exam that will simulate the conditions of the real thing.

Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.

ITIL v3 Foundation exam:

  • The examination is multiple choice

  • The examination is closed book

  • The examination consists of 40 questions to be answered within 60 minutes

  • To pass the exam you must score 26/40 (65%)

ITIL v3 Intermediate exams:

  • Each Intermediate exam carries a different amount of ITIL credits (please check before you start your studies)

  • The examination is a complex multiple choice

  • The examination is scenario-based and closed book

  • The examination consists of 8 questions to be answered within 90 minutes

  • To pass the exams you must score 28/40 (70%)

  • Candidates sitting an examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary

ITIL Managing Across the Lifecycle (MALC) exam:

  • The exam is based on a case study

  • Between eight and ten questions will be case study-based

  • A maximum of two questions will not be based on the case study. Each question will state clearly whether it is case study-based

  • To pass the exam you must score 35/50 (70%)

  • Successfully passing the exam will earn delegates five credits towards ITIL Expert level

  • Candidates will have 120 minutes to complete the exam (those sitting the examination in a language other than their first language will have a maximum of 150 minutes and will be allowed to use a dictionary)

What is ITSM?

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

How much is an ITIL certification worth?

According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

How does ITIL work?

ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

How can ITIL benefit businesses?

ITIL 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

ITIL 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What's new with ITIL 4?

There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with ITIL practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, ITIL 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement ITIL?

ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

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 FULLY ACCREDITED

Key Features:

  • Fully accredited:

  • Exam vouchers included:

  • Free resit (T&Cs apply):

  • Course duration: 200+ hours

  • Access period: 12 months

  • Credits available: 38

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

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Mark Smalley - Course Advisor

Leading IT Management Consultant, Author & Contributor to the ITIL 4 Framework

  Many individuals and corporate organizations around the world use Good e-Learning to remain relevant in today's changing world. Their ITIL courses are attractively presented and easy to follow giving students the best possible chance at succeeding in the examination  

This ITIL v3 suite has a combined 94% 1st time pass rate and can increase your earning potential by up to 45%!  TRY A FREE TRIAL

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