Qualification Structure

Everything you need to know about the ITIL qualification structure and finding the right path to take in-order to become a certified ITIL expert

The ITIL qualification structure provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.

By completing ITIL Foundation, you will gain an understanding of the importance of service management, both to the IT service provider, and its customers.

ITIL Intermediate qualifications are the next stage. They have a modular structure with each level providing a different focus on IT Service Management.

So How do you Become an ITIL expert?

Students wishing to become a certified ITIL Expert can do so by taking a number of different paths, but there are some key requirements:

When selecting your Intermediate modules of study, they should cover each of the 5 practice areas which will give you the knowledge required of the full ITIL best practices.

To find out more about each of our ITIL courses including how many credits are awarded for each, please take a look at our 'What's Included' page.

ITIL Qualification Path
  • Each student as a prerequisite must have passed the ITIL Foundation level exam and hold a certificate of proof

  • Students must achieve a minimum total of 17 credits from the Foundation and any combination of Intermediate ITIL modules

  • Certain credits achieved from earlier qualifications and complementary qualifications can also count towards these 17 credits. See the Axelos ITIL Credit System page for more information.

  • Managing Across the Lifecycle (MALC) must be taken to ensure a total credit score of 22 (the minimum required for ITIL Expert Certification)

  • Candidates should achieve a balanced knowledge base across the full ITIL service lifecycle

Our Accreditations