What's Included?

An overview of all 11 ITIL courses included within this ITIL Expert package from ITIL Foundation through to ITIL Intermediate and MALC qualifications

Our ITIL Expert Certification Suite provides students with the most flexible, low cost, high quality option to progress from Foundation level, through to Intermediate, and MALC to become a qualified ITIL Expert.

By purchasing this package, you will receive instant and full access to over 250 hours of accredited course material which includes interactive resources, practice exams, revision guides, videos and much more!

Each student will also have 24/7 access to an ITIL tutor for additional help and advice.

What's Included in This ITIL Expert Suite?

Unlike other ITIL Expert packages available, with our ITIL Suite students will receive FULL and instant access to all of our 11 accredited ITIL courses including Foundation level, all Intermediate levels, and MALC.

All courses included in this ITIL Expert Suite have been accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for IT Service Management.

  • ITIL® Foundation

    • ITIL Foundation is an important, entry-level qualification for students who want to become knowledgeable about the core elements of the ITIL Framework.

      The course is ideal for professionals who work within an organization that has implemented ITIL as part of an ongoing service improvement programme.

      This course is worth 3 credits and is a per-requisite for sitting an ITIL Intermediate exam.

      Find out more about this ITIL course!

  • ITIL® Service Strategy (SS)

    • ITIL Service Strategy (SS) is an intermediate level qualification and is one of five ITIL Service Lifecycle modules covering management and the control of activities and techniques documented in the ITIL Service Strategy publication.

      This course is worth 2 credits towards an ITIL expert qualification.

      Find out more about this ITIL course!

  • ITIL® Service Design (SD)

    • ITIL Service Design (SD) focuses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or programme.

      This course is worth 3 credits and is a per-requisite for sitting an ITIL Intermediate exam.

      Find out more about this ITIL course!

  • ITIL® Service Transition (ST)

    • ITIL Service Transition (ST) is intended for management and supervisory level staff. You may be involved in Service Transition yourself, or you may just wish to understand the processes and principles involved, as they affect the work that you do.

      This course is worth 3 credits and is a per-requisite for sitting an ITIL Intermediate exam.

      Find out more about this ITIL course!

  • ITIL® Service Operation (SO)

    • ITIL Service Operation (SO) covers the management-level concepts and core information of the supporting activities within Service Operation, but not specific details about each of the supporting processes.

      This course is worth 3 credits and is a per-requisite for sitting an ITIL Intermediate exam.

      Find out more about this ITIL course!

  • ITIL® Continual Service Improvement (CSI)

    • ITIL Continual Service Improvement (CSI) is responsible for continually aligning and realigning IT services to changing business needs by identifying and implementing improvements to IT services that support business processes.

      This course is worth 3 credits and is a per-requisite for sitting an ITIL Intermediate exam.

      Find out more about this ITIL course!

  • ITIL® Operational Support & Analysis (OSA)

    • ITIL Operational Support and Analysis (OSA) focuses on the practical application of OSA practices in order to enable event, incident, problem, access, technical, IT Operations and application management, request fulfillment and Service Desk operations.

      This course is worth 4 credits and is a per-requisite for sitting an ITIL Intermediate exam.

      Find out more about this ITIL course!

  • ITIL® Planning, Protection & Operation (PPO)

    • ITIL Planning, Protection & Operation (PPO) is a collection of relevant practices from the core ITIL guidance that are related to service optimization, security and the related planning in support of this.

      This course is worth 4 credits and is a per-requisite for sitting an ITIL Intermediate exam.

      Find out more about this ITIL course!

  • ITIL® Release, Control & Validation (RCV)

    • ITIL Release, Control & Validation (RCV) encompasses the process activities necessary to bring new or changed services into operational use. This course will provide you with a good understanding of how to apply RCV practices in support of the service management life-cycle.

      This course is worth 4 credits and is a per-requisite for sitting an ITIL Intermediate exam.

      Find out more about this ITIL course!

  • ITIL® Service Offerings & Agreements (SOA)

    • ITIL Service Offerings & Agreements (SOA) is a collection of relevant practices from the core guidance that are related to the creation and management of service offerings and the agreements required to support them.

      This course is worth 4 credits and is a per-requisite for sitting an ITIL Intermediate exam.

      Find out more about this ITIL course!

  • ITIL® Managing Across the Lifecycle (MALC)

    • ITIL Managing Across the Lifecycle (MALC) focuses on providing candidates with the skills to support an organizations service delivery by bridging the service lifecycle stages.

      This course is worth 5 credits and is a per-requisite for sitting an ITIL Intermediate exam.

      Find out more about this ITIL course!

Our Accreditations