ITIL® v3 Foundation eLearning - $545 (with exam)

Save 10% today with code: ITIL-10

 FREE exam voucher & resit!

Course Conductor verified 'ITIL Market Leader'

Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 15+ hours

  • Access period: 6 months

  • Credits awarded: 2

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

ITIL® v3 Foundation
TrustPilot Logo
  Student Review

  Wasn't sure if I should do in-class or self paced. The ITIL training from Good e-Learning was well organized and the quizzes were a great recap. I passed the exam!  

Please note that this course will be discontinued by AXELOS on July1st 2021. After this date, students will not be able to sit an ITIL v3 Foundation Exam.

Looking for the latest version of the ITIL framework? Visit our ITIL® 4 Foundation course page and try a FREE trial!

About this course:

This course offers an outstanding introduction to the ITIL V3 Framework. Formerly called the ‘Information Technology Infrastructure Library’, ITIL is the world’s most popular methodology for managing and optimizing IT services.

This ITIL V3 Foundation course is built to give students everything they need to know not only to pass the ITIL V3 Foundation exam, but also to gain a strong foundational understanding of how ITIL works and what kind of benefits it offers. Take your first step towards becoming an ITIL Expert today!

Who is this course aimed at?

  • Anyone looking to contribute to or lead ITSM teams which utilize ITIL best practices

  • IT professionals who want to become certified in the world’s most popular ITSM framework

  • Organizations wishing to adopt the ITIL framework

  • Professionals hoping to pursue a career in higher-level IT management

What will you learn by taking this course?

  • The importance of structured IT service management, both to IT service providers and their clients

  • An overview of the ITIL Service Lifecycle, including its processes and the functions which carry out those processes

  • How the ITIL best practice framework can improve the quality, effectiveness, and efficiency of IT products and services in virtually any industry or organization

  • Everything needed to pass the official ITIL V3 Foundation exam

Why should you take this course?

  • Good e-Learning are a verified market leader for ITIL training. Independantly scored by Course Conductor

  • This course introduces students to the ITIL V3 Framework, including the five core volumes of ITIL: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement

  • The course was designed in partnership with leading subject matter experts, including consultants, trainers, and award-winning ITIL authors

  • Students can enjoy a practice exam simulator and several knowledge checks to help them prepare for the ITIL Foundation examination

  • We offer each student a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)

  • This course is fully accredited by PeopleCert on behalf of AXELOS

Module 1: An Introduction to IT Service Management

Learning Objectives

The objective of this course is to enable students to understand the importance of service management, both to IT service providers and their customers.

Specifically, we show how the ITIL Best Practice Framework can be used to improve the quality, effectiveness and efficiency of service management in any organization which makes use of IT.

Service Lifecycle

This module looks at the purpose, objective and scope of this phase of the lifecycle. We consider its importance to businesses and consider how services can deliver value.

We then consider the purpose, objectives and scope behind three of the main service strategy processes:

Service Portfolio Management
Financial Management
Business Relationship Management

Module 2: Service Strategy

Learning Objectives

The Service Strategy module provides guidance on understanding the most important practices that need to be employed in order to define and carry out a service strategy within an organization that provides IT related services:

Providing an understanding of what a service strategy is
Identifying required services and the audiences which use them
Understanding how to define value creation and delivery
Provision of the means to identify opportunities to provide services and how to make the best of them
Delivering a comprehensive and clear service provision model, in which we identify how the services will be funded and presented, to whom they will be delivered and the purpose that they will serve
Understanding the organizational capabilities that will be required to deliver the defined services
Coordinating and documenting the use of service assets for the provision of services, as well as defining how the assets can be used and how to optimize their performance
Defining the processes and services which will deliver the strategy of the organization and the level of investment that will be required
Understanding the levels of demand and how to establish a relationship between the service provider and the audience

Module 3: Service Design

Learning Objectives

In the Service Design part of the course, we look at the purpose, objectives, scope and business value of this stage of the ITIL Service Lifecycle.

We examine what we call the four P’s: People, Processes, Products and Partners – the four areas we need to consider when designing a service. We then look at the 5 major aspects of the Service Design stage:

Designing the Service Solution itself
Designing the service management system and tools that will be required to manage the service
Understanding the importance of management and technology architectures
Understanding the processes that will be required
The measurement systems, methods and metrics that will show us whether the service is working properly or not

Module 4: Service Transition

Learning Objectives

The Service Transition stage consists of seven different processes. We examine the purpose, objectives, scope and business value of this lifecycle stage, before looking in detail at ITIL’s Change Management process:

Transition planning and support
Knowledge Management
Service Asset and Configuration Management (SACM)
Release and Deployment Management

Module 5: Service Operation

Learning Objectives

In this module, we look at the purpose, objectives and scope of the Service Operation stage, as well as the value it provides to organizations.

We look in detail at the key processes of incident management and problem management. We then take a high-level view of the remaining three operations processes: access management, request fulfillment and event management.

Having considered the Service Operation stage processes, we move on to consider the ‘people’ aspects of this lifecycle stage. The majority of IT staff within a company will be involved (to a greater or lesser extent) in the Service Operation stage. Although they may be involved in other lifecycle stages, their main focus will be the delivery of the operational services.

Next, we examine the four functions involved in the Service Operations stage:

Service desk
Technical management
Application management
Operations management

The Service Desk function will then be considered in detail. We will also review the roles and objectives of the technical, applications and operations management functions at a higher level.

Module 6: Continual Service Improvement

Learning Objectives

When you have completed this section you should be able to:

Account for the main purpose, objectives and scope of the Continual Service Improvement (CSI) stage of the ITIL Service Lifecycle
Briefly explain the value that CSI can provide to a business
Understand the purpose, objectives and scope for the seven-step improvement process
Explain the ITIL approach to CSI
Describe the CSI register and the Deming Cycle
Understand the role of measurement for the CSI stage and appropriate metrics
Understand the relationship between critical success factors and key performance indicators, as well as the importance of Baselines

Module 7: Conclusion

Learning Objectives

You should now understand how the ITIL best practice framework can be used to improve the quality, effectiveness and efficiency of service management in any organization that provides IT related services.

Certification scheme

Once you have passed your Foundation exam, you may wish to continue your IT service management studies. ITIL qualifications do not expire and there is no requirement to renew them should a new version of ITIL be released. In other words, you can choose to move on as soon as you are ready without having to backtrack.

Passing the Foundation exam will earn you two ITIL credits. This will qualify you to take Intermediate ITIL modules, each of which can be passed to win additional credits. Once you have 17, you will be able to take the Managing Across the Lifecycle (MALC) module. Passing this will earn you five credits for a total of 22, which in turn will allow you to start working towards an ITIL Expert certification.

You may wish to move up through the levels to Expert or Master, or you may just want to increase your knowledge in a chosen area for the sake of your job role. The scheme is designed to satisfy both approaches.

You can take as few or as many Intermediate qualifications as you require. All ITIL qualifications are recognized throughout the IT industry. ITIL® is a registered trademark of AXELOS Limited.

In order to achieve your ITIL Foundation qualification, you must pass the ITIL® 2011 Foundation Certificate in IT Service Management exam. You can take the exam online (virtually) using a service provided by PeopleCert.

When you have completed this course, you will be ready to start preparing for the ITIL Foundation exam. To support you with this, this eLearning course contains a practice exam that will simulate the conditions of the real thing.

This course comes with a FREE exam voucher and is eligible for exam pledge (a free resit on us!) - That's how confident we are that you'll pass first time!

Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.

When you are ready to use your free exam voucher, simply contact Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the course access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.

ITIL v3 Foundation Certification exam:

  • This is a multiple choice exam consisting of 40 questions

  • There is a time limit of 60 minutes to complete the exam

  • The exam is closed book, with only the provided materials being permitted for use

  • The pass mark for the exam is 65%: you must get 26 out of 40 questions correct

  • In countries where English is a second language, the time allocated for the exam is extended to 75 minutes

You will be tested on:

  • Service management as a practice (comprehension)

  • The ITIL Service Lifecycle (comprehension)

  • Generic concepts and definitions (awareness)

  • Key principles and models (comprehension)

  • Selected processes (awareness)

  • Selected functions (awareness)

  • Selected roles (awareness)

  • Technology and architecture (awareness)

  • Competence and training (awareness)

What is ITSM?

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

How much is an ITIL certification worth?

According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

How does ITIL work?

ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

How can ITIL benefit businesses?

ITIL 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

ITIL 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What's new with ITIL 4?

There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with ITIL practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, ITIL 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement ITIL?

ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

Save 10% today with code: ITIL-10


Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 15+ hours

  • Access period: 6 months

  • Credits awarded: 2

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

ITIL® v3 Foundation Logo Course Conductor Winner

Mark Smalley - Course Advisor

Leading IT Management Consultant, Author & Contributor to the ITIL 4 Framework

  Many individuals and corporate organizations around the world use Good e-Learning to remain relevant in today's changing world. Their ITIL courses are attractively presented and easy to follow giving students the best possible chance at succeeding in the examination  

This ITIL v3 course has a 95% 1st time pass rate and can increase your earning potential by up to 25%!  TRY A FREE TRIAL

IT Service Management Training for your Team or Organization

Supercharge your organization's learning and development with an award-winning training provider. Contact us today for a FREE quote!

Award-winning courses

Feel confident that your students are recieving the best training possible from a multi award-winning education supplier

Cost effective training

Train thousands of staff members across multiple locations for a fraction of the cost of traditional classroom training

Blended learning

Want to combine online with traditional classroom training? Our experts can build a training program to fit your needs

Trusted by Over 150 Corporate Clients Globally

Good e-Learning partner with hundreds of organizations to upskill and certify their employees as well as supplying managers with highly relevant data on training programs, allowing them to make the most of their investments. Get a FREE no obligation quote today and see for yourself.

Featured Clients
Our Accreditations

Exam Pledge from Good e-Learning

At Good e-Learning, we're dedicated to ensuring success. That's why we offer Exam Pledge which entitles students to a free exam retake on any eligible course (see full list).

What is the format of my exam resit?

Resits are taken online via remote proctor. For more information about online exams, please visit our Support and FAQ pages.

How do I get my free 2nd exam voucher?

As long as you have purchased a Good e-Learning course that is eligible for Exam Pledge and adhere to the conditions listed below, you will be able to request a free resit. If you fail your first exam, simply contact our support team to claim your retake voucher.

Exam pledge conditions

As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01/10/2019 and cannot be used for anyone sitting an exam for the third time. The course must be purchased directly through Good e-Learning and must have a valid order number. Please see full terms here.