ITIL® 2011 Foundation eLearning - $429.00

Exclusive 20% off with code: WINTERSALE

  • Accredited by PeopleCert

  • Credits awarded: 2

  • 16 hours of course material

  • FREE exam voucher

  • Practice exams & revision modules

  • Instant 6 months access

  • 24/7 tutor support

  • 91% average first-time pass rate

ITIL® 2011 Foundation

Course Overview - Watch the Trailer

Study for your Foundation ITIL Certification by taking an accredited online training course with Good e-Learning!

The ITIL Foundation certification has become the IT industry's de-facto introductory qualification in the field of IT service management. The entry-level qualification is fundamental for students who want to become knowledgeable about the core elements of the ITIL framework.

This course is ideal for professionals working within an organization which has implemented ITIL as part of an ongoing service improvement program. It can also be an excellent stepping stone for anyone looking to progress a career in IT service management.

This course is accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for the ITIL Foundation Certificate in IT Service Management.

Why you should take this course:

Gaining your ITIL Foundation Level certification will help you take both your skills and career in IT service management to the next level. A Foundation-level certification will also allow you to progress onto more advanced levels: ITIL Intermediate, MALC and ITIL Expert.

This course provides an introductory overview of the ITIL Framework, based on the five core ITIL volumes: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Each module is covered in the packaged practice exam, ensuring that students can learn and retain all the information they need to prepare for the official ITIL Foundation examination.

Our course utilizes interactive technology, high-quality media and downloadable resources to teach the key elements, principles and processes of the 5-stage ITIL Service Lifecycle.

Students who complete this course will have learnt:

  • The importance of service management, both to IT service providers and their customers

  • An overview of the ITIL Service Lifecycle, its processes and the functions which carry out those processes

  • How the ITIL best practice framework can be used to improve the quality, effectiveness and efficiency of service management in virtually any industry or organization

Key features of this course:

  • Accredited by PeopleCert

  • Credits awarded: 2

  • 16 hours of course material

  • 1x FREE exam voucher on request

  • Instant 6 months access

  • Quizzes and revision modules

  • Increase your earning potential by up to 20%

  • Average first-time pass rate of 91%

 

Course Syllabus - Download the Datasheet

  • Module 1: An Introduction to IT Service Management

    • Learning Objectives

      The objective of this course is to enable students to understand the importance of service management, both to IT service providers and their customers.

      Specifically, we show how the ITIL Best Practice Framework can be used to improve the quality, effectiveness and efficiency of service management in any organization which makes use of IT.

      Service Lifecycle

      This module looks at the purpose, objective and scope of this phase of the lifecycle. We consider its importance to businesses and consider how services can deliver value.

      We then consider the purpose, objectives and scope behind three of the main service strategy processes:

      Service Portfolio Management
      Financial Management
      Business Relationship Management

  • Module 2: Service Strategy

    • Learning Objectives

      The Service Strategy module provides guidance on understanding the most important practices that need to be employed in order to define and carry out a service strategy within an organization that provides IT related services:

      Providing an understanding of what a service strategy is
      Identifying required services and the audiences which use them
      Understanding how to define value creation and delivery
      Provision of the means to identify opportunities to provide services and how to make the best of them
      Delivering a comprehensive and clear service provision model, in which we identify how the services will be funded and presented, to whom they will be delivered and the purpose that they will serve
      Understanding the organizational capabilities that will be required to deliver the defined services
      Coordinating and documenting the use of service assets for the provision of services, as well as defining how the assets can be used and how to optimize their performance
      Defining the processes and services which will deliver the strategy of the organization and the level of investment that will be required
      Understanding the levels of demand and how to establish a relationship between the service provider and the audience

  • Module 3: Service Design

    • Learning Objectives

      In the Service Design part of the course, we look at the purpose, objectives, scope and business value of this stage of the ITIL Service Lifecycle.

      We examine what we call the four P’s: People, Processes, Products and Partners – the four areas we need to consider when designing a service. We then look at the 5 major aspects of the Service Design stage:

      Designing the Service Solution itself
      Designing the service management system and tools that will be required to manage the service
      Understanding the importance of management and technology architectures
      Understanding the processes that will be required
      The measurement systems, methods and metrics that will show us whether the service is working properly or not

  • Module 4: Service Transition

    • Learning Objectives

      The Service Transition stage consists of seven different processes. We examine the purpose, objectives, scope and business value of this lifecycle stage, before looking in detail at ITIL’s Change Management process:

      Transition planning and support
      Knowledge Management
      Service Asset and Configuration Management (SACM)
      Release and Deployment Management

  • Module 5: Service Operation

    • Learning Objectives

      In this module, we look at the purpose, objectives and scope of the Service Operation stage, as well as the value it provides to organizations.

      We look in detail at the key processes of incident management and problem management. We then take a high-level view of the remaining three operations processes: access management, request fulfillment and event management.

      Having considered the Service Operation stage processes, we move on to consider the ‘people’ aspects of this lifecycle stage. The majority of IT staff within a company will be involved (to a greater or lesser extent) in the Service Operation stage. Although they may be involved in other lifecycle stages, their main focus will be the delivery of the operational services.

      Next, we examine the four functions involved in the Service Operations stage:

      Service desk
      Technical management
      Application management
      Operations management

      The Service Desk function will then be considered in detail. We will also review the roles and objectives of the technical, applications and operations management functions at a higher level.

  • Module 6: Continual Service Improvement

    • Learning Objectives

      When you have completed this section you should be able to:

      Account for the main purpose, objectives and scope of the Continual Service Improvement (CSI) stage of the ITIL Service Lifecycle
      Briefly explain the value that CSI can provide to a business
      Understand the purpose, objectives and scope for the seven-step improvement process
      Explain the ITIL approach to CSI
      Describe the CSI register and the Deming Cycle
      Understand the role of measurement for the CSI stage and appropriate metrics
      Understand the relationship between critical success factors and key performance indicators, as well as the importance of Baselines

  • Module 7: Conclusion

    • Learning Objectives

      You should now understand how the ITIL best practice framework can be used to improve the quality, effectiveness and efficiency of service management in any organization that provides IT related services.

      Certification scheme

      Once you have passed your Foundation exam, you may wish to continue your IT service management studies. ITIL qualifications do not expire and there is no requirement to renew them should a new version of ITIL be released. In other words, you can choose to move on as soon as you are ready without having to backtrack.

      Passing the Foundation exam will earn you two ITIL credits. This will qualify you to take Intermediate ITIL modules, each of which can be passed to win additional credits. Once you have 17, you will be able to take the Managing Across the Lifecycle (MALC) module. Passing this will earn you five credits for a total of 22, which in turn will allow you to start working towards an ITIL Expert certification.

      You may wish to move up through the levels to Expert or Master, or you may just want to increase your knowledge in a chosen area for the sake of your job role. The scheme is designed to satisfy both approaches.

      You can take as few or as many Intermediate qualifications as you require. All ITIL qualifications are recognized throughout the IT industry. ITIL® is a registered trademark of AXELOS Limited.

 

Exams / Assessments

In order to achieve your ITIL Foundation qualification, you must pass the ITIL® 2011 Foundation Certificate in IT Service Management exam.

You can take the exam online (virtually) using a service provided by PeopleCert.

When you have completed this course, you will be ready to start preparing for the ITIL Foundation exam. To support you with this, this eLearning course contains a practice exam that will simulate the conditions of the real thing.

To pass the exam you must score 26 out of 40 points (65%).

You will be tested on:

  • Service management as a practice (comprehension)

  • The ITIL Service Lifecycle (comprehension)

  • Generic concepts and definitions (awareness)

  • Key principles and models (comprehension)

  • Selected processes (awareness)

  • Selected functions (awareness)

  • Selected roles (awareness)

  • Technology and architecture (awareness)

  • Competence and training (awareness)

Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements for PeopleCert. You can do so via this online test.

This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.

 

Customer Reviews via Trustpilot Logo

 

Corporate Training Solutions

Are you looking for an effective way to train a team, department, or even an entire organization? We have partnered with hundreds of global blue chip organizations to up-skill and certify their employees. Whether you have a team of 5 or 5000, we can build a training program fit for your requirements.

Contact us using the form below and a member of our experienced team will be in touch to find out more about your specific training requirements.

Why Choose Good e-Learning for Your Corporate Training?

  • Flexible Pricing: Our prices are reduced for groups of 10 or more and reduced even further for multi-course or site-licence deals

  • Buy on Credit: Unsure of how many licences you require? Want to buy multiple courses? Don't worry, take advantage of our credit system

  • Docebo LMS: Your own branded market-leading LMS platform where your students can access their courses and share knowledge

  • Management Reports: Advanced progress reports for managers to track the progress of teams or individuals against targets

  • Blended Learning: Self-paced learning, blended training or classroom support, we can build a training program to fit your requirements

  • 24/7 Tutor Support: Leading subject matter experts and a team of training specialists on-hand to answer any questions

Our Corporate Clients
 

You may Also be Interested in...

Looking to grow your career? We offer a number of courses around the IT Service Management domain. Just click on a course shown below. For any further information, please contact us.

Play Video ITIL® 2011 Foundation

Exclusive 20% off with code: WINTERSALE

TRY A FREE TRIAL
Our Accreditations