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What is ITIL? Everything you Need to Know

ITIL is a body of knowledge and best practices for successful IT Service Management. Let’s look at how an ITIL certification can help you and your organization.

The Information Technology Infrastructure Library

These days, it goes without saying that the worlds of business and technology are inextricably linked. In order to stay competitive, a company needs to be able to evolve both its corporate objectives and IT capabilities, no matter how painful or awkward this process may be.

Naturally, this kind of change cannot start with a blank canvas. The development of IT services should be driven by an awareness of current processes and management practices within an organization. Without this, an IT Service Management (ITSM) process will inevitably waste time, money and effort, giving competitors a chance to lure customers away with more efficient offerings.

The ‘Information Technology Infrastructure Library (ITIL)’ is a set of ITSM practices utilized by some of the most high-profile organizations in the world, including HSBC, IBM and even NASA. Originally released as a series of books, ITIL was designed to standardize the procedures for good IT management, helping businesses to avoid the most common pitfalls in order to deliver the best quality services possible.

Split over several levels and modules, ITIL covers everything from service strategies to continuous improvement, enabling practitioners to not only adapt IT service infrastructures, but also prepare for further changes down the line. This can help to foster sustainable productivity for businesses and create a better, more consistent experience for customers.

Since the late 1980s, the ITIL practices have become highly renowned, with tens of thousands of practitioners becoming certified around the world. It is now owned by AXELOS, a joint venture created by the Cabinet Office in 2013.

Ultimate Guide to ITIL

So What Exactly is ITIL?

The ‘Information Technology Infrastructure Library’ is a set of best practices for creating and improving an ITSM process. It is designed to help businesses manage risks, strengthen customer relations, establish cost-effective practices and build stable IT environments for growth, scale and change. In short, an ITIL Practitioner is an expert in continually shaping IT service development processes.

The main strength of ITIL likes in its versatility. The practices are scalable and flexible, allowing organizations to take on as much or as little of them as they like. ITIL can even be adapted to work in conjunction with other practices, including COBIT, Six Sigma and TOGAF.

An important thing to keep in mind is that ITIL is not built around a specific business model. Rather, it is based on the collective experience of IT professionals. It has been applied across multiple industries, helped mainly by the fact that virtually every industry in the world now relies on IT in one form or another.

So, what is ITIL? It is a series of processes for refining and improving an IT service lifecycle. It helps to boost the capabilities of organizations, processes and people, ensuring that when changes to technology or business practices leave them vulnerable, they can adapt quickly and stay on top of the competition.

How can an ITIL Certification Help my Business?

Think about the digital services that you use on a daily basis. These were not developed in a vacuum; rather, they were built using an ongoing project management process that took into account not only the objectives of the service, but also the potential issues in developing, delivering and maintaining it. In short, there would have been a huge number of factors to consider.

Good IT Service Management is about knowing how to integrate these factors into your development process, and this is where ITIL comes in. It covers the entire development lifecycle, from identifying requirements from a business and IT perspective, to designing and creating the solution, to delivering and maintaining the service in a state of continual review and improvement.

Taking this strategy on board offers a number of advantages for businesses. Perhaps most notably, it can cut back on the amount of time and money that gets wasted throughout the service development lifecycle, while also raising the quality of the end-product. This, in turn, can provide a huge boost to customer satisfaction once a service or product is implemented, as well as the morale of staff working on it.

Collectively, the ITIL modules cover everything relating to ITSM:

By investing in a training course and implementing ITIL you can expect to:

  • Better understand your customers so that you can deliver services which suit their needs. This will help you to build long-term relationships and improve your reputation

  • Learn how to establish a guide on how to predict and react to issues with your service, incorporating multiple factors such as user experience rather than simply focusing on IT development

  • Increase productivity and improve resource management by establishing cost-effective guidelines

  • Manage risks without disrupting or unintentionally sabotaging your service

  • Create a stable service development environment which supports ongoing change

  • Ensure greater alignment between IT and other arms of your business. This can be vital for enterprise architecture development

  • Improve your risk management process by predicting and reducing service disruptions and failures

  • Create networking opportunities and ease collaboration by incorporating ITIL’s terms and methodologies into your business

  • Raise the value of your service portfolio

  • Quickly adapt to changes in technology, compliance and so on in order to continue growing and maintain your competitive advantage

  • Raise the profile of your business with a globally recognized certification

An important thing to keep in mind is that the individual modules of ITIL can all be highly useful for a business. Each provides actionable insight, helping to establish a clear process for ITSM development.

You do not need to gain a full Master’s certification, though this is certainly a highly-regarded achievement. The certifications are gained gradually via Foundation, Practitioner and Intermediate modules which will qualify students to takes exams and move onto higher levels.

ITIL 4 Foundation Training

Why Gain an ITIL Certification with Good e-Learning?

Good e-Learning provides a variety of courses, all in line with the latest version of ITIL. Not only are the courses fully accredited by PeopleCert, but we are also able to offer months of course access and FREE exam vouchers, ensuring that you will have the tools to become certified as soon as you are ready.

Being so familiar with the ITIL framework, we began preparing for ITIL 4 as soon as it was announced, and our new course provides excellent guidance on the latest iteration of the world’s most popular ITSM framework. Get ahead of the competition and learn ITIL 4 with our new ITIL 4 Foundation course today!

We are one of the ONLY fully accredited online training providers of ITIL training from Foundation level right the way through to Expert. Take a look at our full list of ITIL training courses and start your career in IT Service Management today!

Key features of our ITIL certification courses:

  • Accredited by PeopleCert

  • FREE exam vouchers included

  • Quizzes and revision modules

  • Instant 6 months access

  • Practice exams

  • 24/7 Tutor support

Best of all, our courses can be accessed via multiple devices. Whether you are traveling, killing time or just sat at your desk, you can continue your studies whenever it is convenient for you.

Crucially, Good e-Learning offers courses that cover the entire ITIL spectrum. This will allow you to gain all the points necessary to progress to ITIL Intermediate, Expert and Master levels.

Good e-Learning also specializes in corporate training for businesses looking to upskill multiple employees at once. We have already partnered with hundreds of global blue chips to design courses which take their uniqueness into account, including their location, size, business goals, corporate culture and, of course, budget.

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