ITIL® Foundation eLearning - What is ITIL? - $429.00

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  • Credits awarded: 2

  • 16 hours of course material

  • FREE exam voucher

  • Practice exams

  • Instant 6 months access

ITIL is the result of the UK government’s Cabinet Office documenting a set of processes and procedures for the delivery and support of high quality IT services, designed and managed to meet the needs of an organization.

ITIL can be adopted by an organization and adapted to meet its specific needs.

By completing this ITIL Foundation course, you will gain an understanding of the importance of service management, both to the IT service provider, and to its customers.

Specifically, you will understand how the ITIL best practice framework can be used to improve the quality, effectiveness and efficiency of service management in every type of organization.


Why Adopt ITIL for Your Organization?

The main reason for its continued adoption is that it is based on a practical approach to service management, utilizing what actually works in real organizations. The guiding principle behind this is to ensure that all efforts are engaged in a common goal, to deliver IT services that support the requirements of the business, by delivering value to the organization.

ITIL will enable you utilize and implement IT service and capabilities to provide and maximize value within your organization. By adopting the method and service within ITIL will increase productivity, optimize costs and improve customer experience.

ITIL (Information Technology Infrastructure Library) is a body of knowledge and set of best practices for successful IT service management. It provides guidance for:

  • Converting innovative ideas and concepts into services for customers

  • Solving problems with effective and enduring solutions

  • Controlling costs and risks that could otherwise destroy the value created by the service

  • Learning from successes and failures to manage new challenges and opportunities

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