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ITIL® Lifecycle Stream Certification Suite eLearning - $2599 (with exam)

https://www.goodelearning.com/courses/it-service-management/itil-lifecycle-stream-certification-suite

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Key Features:

  • Fully accredited:

  • Exam vouchers included:

  • Free resit (T&Cs apply):

  • Course duration: 150+ hours

  • Access period: 12 months

  • Credits available: 22

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

ITIL® Lifecycle Stream Certification Suite
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  Student Review

  Wasn't sure if I should do in-class or self paced. The ITIL training from Good e-Learning was well organized and the quizzes were a great recap. I passed the exam!  

About this course:

Become an expert in the ITIL Lifecycle Stream with the award-winning online training team at Good e-Learning!

ITIL is one of the world’s leading frameworks for IT service management (ITSM), with the ‘Lifecycle Stream’ comprising essential elements including Service Strategy, Design, Transition, Operation, and Continual Service Improvement. This course suite will provide you with all the knowledge you need to take your ITIL certification level all the way from Foundation to Managing Across the Lifecycle (MALC), enabling you to become a fully certified ITIL V3 Expert. Kickstart your ITIL Training today!

Who is this course aimed at?

  • Learners seeking to become ITIL Experts with a focus on managing the ITIL Service Lifecycle

  • Organizations interested in adopting the best practices of the ITIL framework

  • IT managers seeking certification in a widely-renowned ITSM framework

  • ITIL practitioners looking to verify their knowledge of and ability to apply the framework

  • Anyone wishing to pass their ITIL V3 exams as quickly and efficiently as possible

What will you learn by taking this course?

  • The Importance of ITSM for both service providers and customers

  • An overview of the ITIL Service Lifecycle, as well as how to manage it successfully

  • How the ITIL best practice framework can boost the efficiency, quality, and overall effectiveness of IT service management for any organization in virtually any industry

  • How to successfully manage the stages of the ITIL Service Lifecycle as part of a single methodology

  • Everything required to become a certified ITIL Expert

  • Everything needed to pass all of the official ITIL Lifecycle Stream module exams, as well as the ITIL Foundation and ITIL MALC exams

Why should you take this course?

  • ITIL V3 is one of the world’s most popular frameworks for IT service management

  • Becoming a certified ITIL Expert can help practitioners to unlock fantastic career and networking opportunities

  • Good e-Learning is not only an award-winning online training provider but also an accredited ‘Market Leader’ for ITIL training

  • Good e-Learning courses each come with a variety of online training assets, including practice exams, interactive slides, and instructor-led videos. Each element that comes with the course suite was created alongside highly experienced ITIL practitioners

  • Every course in the suite comes with regular knowledge checks and practice exams

  • We offer each student 12 months of access, FREE exam vouchers, as well as FREE resits with Exam Pledge! (T&Cs apply)

  • This course is fully accredited by PeopleCert on behalf of AXELOS

ITIL® Foundation

ITIL Foundation is an important, entry-level qualification for students who want to become knowledgeable about the core elements of the ITIL Framework.

The course is ideal for professionals who work within an organization that has implemented ITIL as part of an ongoing service improvement programme.

This course is worth 2 credits and is a per-requisite for sitting an ITIL Intermediate exam.

Find out more about this course!

ITIL® Service Strategy (SS)

ITIL Service Strategy (SS) is an intermediate level qualification and is one of five ITIL Service Lifecycle modules covering management and the control of activities and techniques documented in the ITIL Service Strategy publication.

This course is worth 2 credits towards an ITIL expert qualification.

Find out more about this course!

ITIL® Service Design (SD)

ITIL Service Design (SD) focuses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or programme.

This course is worth 3 credits and is a per-requisite for sitting an ITIL Intermediate exam.

Find out more about this course!

ITIL® Service Transition (ST)

ITIL Service Transition (ST) is intended for management and supervisory level staff. You may be involved in Service Transition yourself, or you may just wish to understand the processes and principles involved, as they affect the work that you do.

This course is worth 3 credits and is a per-requisite for sitting an ITIL Intermediate exam.

Find out more about this course!

ITIL® Service Operation (SO)

ITIL Service Operation (SO) covers the management-level concepts and core information of the supporting activities within Service Operation, but not specific details about each of the supporting processes.

This course is worth 3 credits and is a per-requisite for sitting an ITIL Intermediate exam.

Find out more about this course!

ITIL® Continual Service Improvement (CSI)

ITIL Continual Service Improvement (CSI) is responsible for continually aligning and realigning IT services to changing business needs by identifying and implementing improvements to IT services that support business processes.

This course is worth 3 credits and is a per-requisite for sitting an ITIL Intermediate exam.

Find out more about this course!

ITIL® Managing Across the Lifecycle (MALC)

ITIL Managing Across the Lifecycle (MALC) focuses on providing candidates with the skills to support an organizations service delivery by bridging the service lifecycle stages.

This course is worth 5 credits and is a per-requisite for sitting an ITIL Intermediate exam.

Find out more about this course!

All ITIL Foundation and Intermediate exams can be taken online (virtually) using a service provided by PeopleCert.

When you have completed the learning objectives of each course, you will be ready to start preparing for the associated exam. To support you with this, each course contains a practice exam that will simulate the conditions of the real thing.

Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.

When you are ready to use your free exam vouchers, simply contact support@goodelearning.com. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the course access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.

ITIL v3 Foundation exam:

  • The examination is multiple choice

  • The examination is closed book

  • The examination consists of 40 questions to be answered within 60 minutes

  • To pass the exam you must score 26/40 (65%)

ITIL v3 Intermediate exams:

  • Each Intermediate exam carries a different amount of ITIL credits (please check before you start your studies)

  • The examination is a complex multiple choice

  • The examination is scenario-based and closed book

  • The examination consists of 8 questions to be answered within 90 minutes

  • To pass the exams you must score 28/40 (70%)

  • Candidates sitting an examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary

ITIL Managing Across the Lifecycle (MALC) exam:

  • The exam is based on a case study

  • Between eight and ten questions will be case study-based

  • A maximum of two questions will not be based on the case study. Each question will state clearly whether it is case study-based

  • To pass the exam you must score 35/50 (70%)

  • Successfully passing the exam will earn delegates five credits towards ITIL Expert level

  • Candidates will have 120 minutes to complete the exam (those sitting the examination in a language other than their first language will have a maximum of 150 minutes and will be allowed to use a dictionary)

What is ITSM?

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

What is ITIL 4?

ITIL 4 is the latest iteration of ITIL, the world's leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

What does the ITIL certification path look like?

Students start with 'ITIL Foundation'. Passing the Foundation exam then enables them to choose modules in the 'ITIL Managing Professional' or 'ITIL Strategic Leader' streams.

After passing all intermediate modules, students can then move on to the rank of 'ITIL Master'.

How much is an ITIL certification worth?

According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

How does ITIL work?

ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

How can ITIL benefit businesses?

ITIL 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

ITIL 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What's new with ITIL 4?

There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with ITIL practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, ITIL 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement ITIL?

ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

20% off everything with code: WFH-2020

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Key Features:

  • Fully accredited:

  • Exam vouchers included:

  • Free resit (T&Cs apply):

  • Course duration: 150+ hours

  • Access period: 12 months

  • Credits available: 22

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

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Mark Smalley

Mark Smalley - Course Advisor

Leading IT Management Consultant, Author & Contributor to the ITIL 4 Framework

  Many individuals and corporate organizations around the world use Good e-Learning to remain relevant in today's changing world. Their ITIL courses are attractively presented and easy to follow giving students the best possible chance at succeeding in the examination  

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This ITIL v3 suite has a combined 94% 1st time pass rate and can increase your earning potential by up to 45%!  TRY A FREE TRIAL

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Exam Pledge from Good e-Learning

At Good e-Learning, we're dedicated to ensuring success. That's why we offer Exam Pledge which entitles students to a free exam retake on any eligible course (see full list).

What is the format of my exam resit?

Resits are taken online via remote proctor. For more information about online exams, please visit our Support and FAQ pages.

How do I get my free 2nd exam voucher?

As long as you have purchased a Good e-Learning course that is eligible for Exam Pledge and adhere to the conditions listed below, you will be able to request a free resit. If you fail your first exam, simply contact our support team to claim your retake voucher.

Exam pledge conditions

As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01/10/2019 and cannot be used for anyone sitting an exam for the third time. The course must be purchased directly through www.goodelearning.com and must have a valid order number. Please see full terms here.