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Course Overview - Watch the Trailer

Study for your Expert ITIL certification by taking this fully-accredited suite of online courses with Good e-Learning!

ITIL has long set the standard in IT service management (ITSM), helping users to ensure that their IT services fully align with their business goals. Gaining an ITIL Expert certification will demonstrate your understanding of the ITIL standard, as well as your ability to apply it to real-world organizations.

Unlike the ITIL Expert Suite, this package focuses on the ITIL Lifecycle Stream. These modules cover the high-level management aspects of ITIL, with an emphasis on responsibilities, roles, relationships and implementation.

This online learning package is ideal for anyone working within an organization which has implemented ITIL, or is considering doing so. It can also provide an excellent avenue for students pursuing a career in ITSM.

The courses within this suite are accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for ITIL Certificates in IT Service Management.

Why you should take this course:

This ITIL e-course suite includes our ITIL Foundation course, along with the 5 ITIL Lifecycle modules: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These topics build on the knowledge students gain with ITIL Foundation, expanding with a focus on how to manage ITIL processes.

Finally, students can progress to the ITIL Managing Across the Lifecycle (MALC) course, which has users bridge their knowledge of the different stages of the ITIL Service Lifecycle in order to treat them as parts of a single coherent practice. We even provide FREE exam vouchers for when students are ready to sit their exams.

After successfully completing all of the courses above, students will achieve the rank of ITIL Expert. This package provides an excellent fast track method for students looking to establish themselves in ITSM, gain knowledge on valuable tools and methodologies and achieve a recognized and highly-valued ITSM certification. The focus on the ITIL Lifecycle stream makes this suite particularly useful for those involved in the management of ITSM, such as process owners or members of ITSM implementation teams.

Students who complete this suite will have learnt:

• The Importance of ITSM for both service providers and customers

• An overview of the ITIL Service Lifecycle, as well as how to manage it successfully

• How the ITIL best practice framework can boost the efficiency, quality and overall effectiveness of IT service management for any organization in virtually any industry

• How to successfully manage the stages of the ITIL Service Lifecycle as part of a single methodology

• Everything required to be a certified ITIL Expert

Key features of this course:

• Accredited by PeopleCert

• Credits awarded: 22

• 150+ hours of course material

• 7x FREE exam vouchers on request

• Instant 12 months access

• Quizzes and revision modules

• Increase your earning potential by up to 40%

• Average first-time pass rate of 91%

What's Included? - Download the Datasheet

• ITIL® Foundation

  ITIL Foundation is an important, entry-level qualification for students who want to become knowledgeable about the core elements of the ITIL Framework.

  The course is ideal for professionals who work within an organization that has implemented ITIL as part of an ongoing service improvement programme.

  This course is worth 3 credits and is a per-requisite for sitting an ITIL Intermediate exam.

  Find out more about this course!

• ITIL® Service Strategy (SS)

  ITIL Service Strategy (SS) is an intermediate level qualification and is one of five ITIL Service Lifecycle modules covering management and the control of activities and techniques documented in the ITIL Service Strategy publication.

  This course is worth 2 credits towards an ITIL expert qualification.

  Find out more about this course!

• ITIL® Service Design (SD)

  ITIL Service Design (SD) focuses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or programme.

  This course is worth 3 credits and is a per-requisite for sitting an ITIL Intermediate exam.

  Find out more about this course!

• ITIL® Service Transition (ST)

  ITIL Service Transition (ST) is intended for management and supervisory level staff. You may be involved in Service Transition yourself, or you may just wish to understand the processes and principles involved, as they affect the work that you do.

  This course is worth 3 credits and is a per-requisite for sitting an ITIL Intermediate exam.

  Find out more about this course!

• ITIL® Service Operation (SO)

  ITIL Service Operation (SO) covers the management-level concepts and core information of the supporting activities within Service Operation, but not specific details about each of the supporting processes.

  This course is worth 3 credits and is a per-requisite for sitting an ITIL Intermediate exam.

  Find out more about this course!

• ITIL® Continual Service Improvement (CSI)

  ITIL Continual Service Improvement (CSI) is responsible for continually aligning and realigning IT services to changing business needs by identifying and implementing improvements to IT services that support business processes.

  This course is worth 3 credits and is a per-requisite for sitting an ITIL Intermediate exam.

  Find out more about this course!

• ITIL® Managing Across the Lifecycle (MALC)

  ITIL Managing Across the Lifecycle (MALC) focuses on providing candidates with the skills to support an organizations service delivery by bridging the service lifecycle stages.

  This course is worth 5 credits and is a per-requisite for sitting an ITIL Intermediate exam.

  Find out more about this course!

Exams / Assessments

All ITIL Foundation and Intermediate exams can be taken online (virtually) using a service provided by PeopleCert.

When you have completed the learning objectives of each course, you will be ready to start preparing for the associated exam. To support you with this, each course contains a practice exam that will simulate the conditions of the real thing.

Before you book you can test that your computer configuration will meet the requirements for a PeopleCert exam, using this online test. This test focuses on the suitability of your webcam, microphone and internet connection. Please Visit the PeopleCert website for a complete list of information and guidance.

What you need to know about the ITIL Foundation exam:

• The examination is multiple choice

• The examination is closed book

• The examination consists of 40 questions to be answered within 60 minutes

• To pass the exam you must score 26/40 (65%)

What you need to know about the ITIL Intermediate exams:

• Each Intermediate exam carries a different amount of ITIL credits (please check before you start your studies)

• The examination is a complex multiple choice

• The examination is scenario-based and closed book

• The examination consists of 8 questions to be answered within 90 minutes

• To pass the exams you must score 28/40 (70%)

• Candidates sitting an examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary

What you need to know about the ITIL Managing Across the Lifecycle (MALC) exam:

• The exam is based on a case study

• Between eight and ten questions will be case study-based

• A maximum of two questions will not be based on the case study. Each question will state clearly whether it is case study-based

• To pass the exam you must score 35/50 (70%)

• Successfully passing the exam will earn delegates five credits towards ITIL Expert level

• Candidates will have 120 minutes to complete the exam (those sitting the examination in a language other than their first language will have a maximum of 150 minutes and will be allowed to use a dictionary)

So how do you become an ITIL expert?

• Each student, as a prerequisite, must have passed the ITIL Foundation level exam and hold a certificate of proof

• Students must achieve a minimum of 17 credits from the Foundation module and any combination of Intermediate ITIL modules

• Certain credits achieved from earlier qualifications and complementary qualifications can also count towards these 17 credits. See the Axelos ITIL Credit System page for more information

• The Managing Across the Lifecycle (MALC) module must be taken and the exam passed to ensure a total credit score of 22 (the minimum required for ITIL Expert Certification)

• Candidates should achieve a balanced knowledge base across the full ITIL Service Lifecycle

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