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ITIL® Managing Across the Lifecycle (MALC) eLearning - $599 (with exam voucher)

Do you have your ITIL Foundation certification and 15 intermediate level credits? The Good e-Learning ITIL Managing Across the Lifecycle (MALC) course offers everything you need to pass the ITIL MALC exam, qualifying you as an ITIL Expert. We even provide 24/7 tutor support and FREE exam vouchers

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ITIL® Managing Across the Lifecycle (MALC) Review
ITIL® Managing Across the Lifecycle (MALC) Review
ITIL® Managing Across the Lifecycle (MALC) Review
ITIL® Managing Across the Lifecycle (MALC) Review
ITIL® Managing Across the Lifecycle (MALC) Review
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Key Features

  • Fully accredited training course

  • Credits awarded: 5

  • Verified 'ITIL Leader' 2019

  • FREE exam voucher

  • Eligible for Exam Pledge (FREE resit)

  • 91% average first-time pass rate

  • 6 months access

  • 25+ hours of course material

  • Quizzes & revision modules

  • Increase your earning potential by 20%

  • Expert tutor support

Course Overview - Try a Free Module

ITIL® Managing Across the Lifecycle (MALC)

The purpose of this course is to give candidates the skills to support an organization’s service delivery processes by bridging the service lifecycle stages.

This course offers everything you need to prepare for, take and pass the ITIL Managing Across the Lifecycle exam, including a FREE exam voucher. Success in the exam will also earn you 5 credits towards the 22 credits needed to gain the ITIL Expert qualification.

Why take this course?

The ITIL Managing Across the Lifecycle (MALC) module focuses on providing candidates with the skills to support an organization’s service delivery processes by bridging the stages of the ITIL Service Lifecycle. It draws on knowledge gained at the ITIL Foundation and Intermediate levels.

The qualification demonstrates that candidates have learned the value of one combined service management practice, as opposed to several separate subject areas. ITIL processes and practices, as learned from the ITIL Service Lifecycle Stream and ITIL Capability Stream of the intermediate modules, are put into a context of delivering this value. The knowledge is then validated in the associated exam and certification.

This course is fully accredited by PeopleCert and licensed by AXELOS as an official examination institute for an ITIL Managing Across the Lifecycle qualification in IT Service Management.

Students who take this course will learn:

  • Key concepts of the ITIL Service Lifecycle

  • Communication and Stakeholder Management

  • How to integrate service management processes across the service lifecycle

  • How to managing services across the service lifecycle

  • How to Implement and improve service management capability

  • Measurement, governance and organization

  • Everything needed to pass the official ITIL Managing Across the Lifecycle (MALC) exam

Mark Smalley

Mark Smalley - IT Management Consultant, Contributor to the ITIL 4 Framework, Good e-Learning Ambassador

Also known as The IT Paradigmologist, Mark thinks, writes and speaks extensively about IT 'paradigms'. Mark is an IT Management Consultant and Global Ambassador at the ASL BiSL Foundation. He has spoken at hundreds of events in more than twenty countries around the world.

  Many individuals and corporate organizations around the world use Good e-Learning to remain relevant in today's changing world. Their ITIL courses are attractively presented and easy to follow giving students the best possible chance at succeeding in the examination  

 

Course Syllabus - Download the Datasheet

Module 1: Key Concepts of the Service Lifecycle

Learning Objectives

This module represents a brief re-cap of key concepts in the ITIL service lifecycle, looked at from a strategic and managerial perspective, as an introduction and foundation for the rest of the syllabus.

The candidate must be able to understand and describe:

The five stages of the service lifecycle and how they interact with each other
Services from end-to-end: justification, design, measuring, testing, deploying, operating and looking for ways to improve
How service strategy elements dictate what constitutes value, and how value is defined and measured
Realizing business value in service operation
Testing and demonstrating the service value in service transition
Organizing for service management
Use of the RACI model to define and clarify roles and responsibilities, particularly in interfaces between processes and between service lifecycle stages
Risk assessment and risk management
Monitoring service measurements and using them to support all stages of the service lifecycle

Module 2: Communication and Stakeholder Management

Learning Objectives

This module covers the value of good communication and ensuring its flow across the service lifecycle. It also addresses the effective co-ordination of interaction with both the business and suppliers as key stakeholders.

The candidate must be able to understand and describe:

Co-ordination of business relationship management across the service lifecycle and the role of business relationship management in communication
Stakeholder management and communication
Communication during continual service improvement
The use of service models to aid communication on service strategy and value creation

Module 3: Integrating Service Management Processes Across the Service Lifecycle

Learning Objectives

This module looks at how Service Strategy influences other lifecycle stages, how Service Design should be carried out with the lifecycle in mind and the importance of ensuring that the Service Management process interfaces, inputs and outputs are integrated across the lifecycle.

The candidate must be able to understand and describe:

The integration of service management through the service lifecycle
The impact of service strategy on other service lifecycle stages
The value of a service lifecycle perspective when designing service solutions (
The inputs and outputs of processes and stages in the service lifecycle

Module 4: Managing Services Across the Lifecycle

Learning Objectives

This module takes a high-level, holistic view of service management, from the perspective of managing services and service components through the service lifecycle.

It focuses on capturing customer and stakeholder needs, measuring service value to ensure that needs are met, and balancing potential conflicts and competing issues with regards to challenges, critical success factors and risks.

The candidate must be able to understand and describe:

Identification and assessment of customer and stakeholder needs and requirements across all service lifecycle stages, and ensuring appropriate priority is given to them
How the service design package (SDP) provides a link between service design, service transition and service operation
Flow of knowledge/experience/skills between lifecycle stages
Customer satisfaction surveys
Reviewing business trends and changed priorities, and keeping ahead of business projections
Service level management (SLM) review meeting – reviewing management information and trends to ensure that services are meeting agreed service levels
The challenges, critical success factors and risks of the service lifecycle stages, and potential conflicts and competing issues across the service lifecycle

Module 5: Governance, Roles, People, Competence and the Organization

Learning Objectives

This module covers governance and the organizational structure, the skills required and the service provider types.

The candidate must be able to understand and describe:

The importance and impact of good governance on service management
The use of governance in sourcing
The role of the IT strategy or steering group in setting direction, policy and strategy for IT services
The application of governance in change management, through change authorization to ensure the integrity of live services. The role of the change advisory board
The support from management systems to ensure appropriate governance
Assessing and applying various organizational structures for service management, and combining several perspectives in matrix organizations
The different service provider types, and the implication of choosing a specific type

Module 6: Measurement

Learning Objectives

This module focuses on the types of measurements that can be used to support the monitoring of service management activities and IT services throughout the service lifecycle.

The candidate must be able to understand and describe:

Measuring and demonstrating business value
Determining and using metrics
Service, process and technical metrics
Using measurements and metrics to validate, justify, direct, intervene
Designing measurement methods and metrics
Use of event management tools to increase visibility of the infrastructure and IT service delivery
CSFs and KPIs

Module 7: Implementing and Improving Service Management Capability

Learning Objectives

This module covers implementing, assessing and improving Service Management.

It covers key considerations for the implementation and improvement of both the Service Management practice and the services themselves, as well as key considerations when planning and implementing Service Management technologies.

The candidate must be able to understand and describe:

Understanding the high-level goals and objectives of the organization. Identifying the external (legislation, competitors etc) and internal (organizational structure, culture etc) drivers
Service strategy implementation taking a service lifecycle approach
Using benchmarking to identify need for improvement for each service lifecycle stage
Planning for improvement with short-, medium- and longer- term improvement initiatives
Using the CSI approach and Deming Cycle to ensure that the organization continues to move forward with continual improvement
The seven-step improvement process, to measure progress and enable potential improvements to the service lifecycle to be identified
Key considerations for implementation and improvement of both the practice of service management and the services themselves

Module 8: Exam Preparation

Learning Objectives

This module contains a description of the format and structure of the Managing Across the Lifecycle examination. It also offers advice and guidance about what to do before and during the exam.

 

Exams / Assessments

In order to take the Managing Across the Lifecycle exam, you must first collect at least 17 credits (two from ITIL Foundation, 15 from Intermediate exams).

You can take the exam online (virtually) using a service provided by PeopleCert.

This course comes with a FREE exam voucher and is eligible for exam pledge (a free resit on us!) - That's how confident we are that you'll pass first time!

Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.

What you need to know about the exam:

  • It is a complex multiple-choice exam with 10 scenario-based questions

  • There is a time limit of 120 minutes to complete the exam

  • The exam is closed book, with only the provided materials being permitted for use

  • The pass mark for the exam is 70%: you must get 35 out of 50 questions correct

  • Successfully passing the exam will earn delegates 5 credits towards ITIL Expert level

You will be tested on:

  • Key concepts of the Service Lifecycle

  • Communication and Stakeholder Management

  • Integrating Service Management Processes Across the Service Lifecycle

  • Managing Services Across the Lifecycle

  • Governance, Roles, People, Competence and the Organization

  • Measurement

  • Implementing and Improving Service Management Capability

Related Courses & Information

ITIL® Managing Across the Lifecycle (MALC)

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At Good e-Learning, we're dedicated to ensuring success. That's why we offer Exam Pledge, which entitles students to a free exam retake on any Foundation and/or Practitioner course eligible for Exam Pledge. Should you fail your first exam, Good e-Learning will provide you with a FREE resit voucher at no additional cost!

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As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01/10/2019 and cannot be used for anyone sitting an exam for the third time. The course must be purchased directly through www.goodelearning.com and must have a valid order number. Courses from ILX are not eligible. We reserve our right to review and change these terms and conditions at any time.

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