ITIL® Managing Across the Lifecycle (MALC) eLearning - $599 (with exam)

https://www.goodelearning.com/courses/it-service-management/itil-managing-across-the-lifecycle

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Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 25+ hours

  • Access period: 6 months

  • Credits awarded: 5

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

ITIL® Managing Across the Lifecycle (MALC)
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  Wasn't sure if I should do in-class or self paced. The ITIL training from Good e-Learning was well organized and the quizzes were a great recap. I passed the exam!  

About this course:

Earn your ITIL Managing Across the Lifecycle (MALC) certification and become a fully certified ITIL Expert with the award-winning online training team at Good e-Learning!

ITIL MALC is all about marrying the different aspects of the ITIL Service Lifecycle covered in the intermediate modules of ITIL V3. This course will teach you everything you need to know about applying your ITIL V3 training in practice, fully preparing you for the ITIL MALC exam. Kickstart your ITIL V3 training today!

Who is this course aimed at?

  • ITIL learners who wish to reach the rank of ‘ITIL Expert’ by passing the ITIL Managing Across the Lifecycle (MALC) exam

  • Organizations seeking to fully adopt ITIL V3’s best practices

  • Anyone seeking a practical understanding of how to implement ITIL practices across the entire ITIL Service Lifecycle

  • Learners wishing to pass the ITIL Managing Across the Lifecycle (MALC) exam on their first attempt

What will you learn by taking this course?

  • Key concepts of the ITIL Service Lifecycle

  • Communication and Stakeholder Management

  • How to integrate service management processes across the ITIL Service Lifecycle

  • How to implement and improve service management capabilities

  • HMeasurement, governance, and organization

  • Everything needed to pass the official ITIL Managing Across the Lifecycle (MALC) exam

Why should you take this course?

  • ITIL is one of the world’s most popular and successful frameworks for IT service management

  • Good e-Learning is an award-winning training provider as well as an accredited ‘Market Leader’ for ITIL training

  • The course features interactive slides, custom graphics, and instructor-led videos, along with other online training assets created with help from highly experienced ITIL practitioners

  • The course features regular knowledge checks, as well as a practice exam simulator

  • Good e-Learning offers expert tutor support

  • Passing the ITIL Managing Across the Lifecycle (MALC) exam is worth five ITIL credits and enables students to reach the rank of ITIL Expert

  • We offer each student 6 months of access, a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)

  • This course is fully accredited by PeopleCert on behalf of AXELOS

Module 1: Key Concepts of the Service Lifecycle

Learning Objectives

This module represents a brief re-cap of key concepts in the ITIL service lifecycle, looked at from a strategic and managerial perspective, as an introduction and foundation for the rest of the syllabus.

The candidate must be able to understand and describe:

The five stages of the service lifecycle and how they interact with each other
Services from end-to-end: justification, design, measuring, testing, deploying, operating and looking for ways to improve
How service strategy elements dictate what constitutes value, and how value is defined and measured
Realizing business value in service operation
Testing and demonstrating the service value in service transition
Organizing for service management
Use of the RACI model to define and clarify roles and responsibilities, particularly in interfaces between processes and between service lifecycle stages
Risk assessment and risk management
Monitoring service measurements and using them to support all stages of the service lifecycle

Module 2: Communication and Stakeholder Management

Learning Objectives

This module covers the value of good communication and ensuring its flow across the service lifecycle. It also addresses the effective co-ordination of interaction with both the business and suppliers as key stakeholders.

The candidate must be able to understand and describe:

Co-ordination of business relationship management across the service lifecycle and the role of business relationship management in communication
Stakeholder management and communication
Communication during continual service improvement
The use of service models to aid communication on service strategy and value creation

Module 3: Integrating Service Management Processes Across the Service Lifecycle

Learning Objectives

This module looks at how Service Strategy influences other lifecycle stages, how Service Design should be carried out with the lifecycle in mind and the importance of ensuring that the Service Management process interfaces, inputs and outputs are integrated across the lifecycle.

The candidate must be able to understand and describe:

The integration of service management through the service lifecycle
The impact of service strategy on other service lifecycle stages
The value of a service lifecycle perspective when designing service solutions (
The inputs and outputs of processes and stages in the service lifecycle

Module 4: Managing Services Across the Lifecycle

Learning Objectives

This module takes a high-level, holistic view of service management, from the perspective of managing services and service components through the service lifecycle.

It focuses on capturing customer and stakeholder needs, measuring service value to ensure that needs are met, and balancing potential conflicts and competing issues with regards to challenges, critical success factors and risks.

The candidate must be able to understand and describe:

Identification and assessment of customer and stakeholder needs and requirements across all service lifecycle stages, and ensuring appropriate priority is given to them
How the service design package (SDP) provides a link between service design, service transition and service operation
Flow of knowledge/experience/skills between lifecycle stages
Customer satisfaction surveys
Reviewing business trends and changed priorities, and keeping ahead of business projections
Service level management (SLM) review meeting – reviewing management information and trends to ensure that services are meeting agreed service levels
The challenges, critical success factors and risks of the service lifecycle stages, and potential conflicts and competing issues across the service lifecycle

Module 5: Governance, Roles, People, Competence and the Organization

Learning Objectives

This module covers governance and the organizational structure, the skills required and the service provider types.

The candidate must be able to understand and describe:

The importance and impact of good governance on service management
The use of governance in sourcing
The role of the IT strategy or steering group in setting direction, policy and strategy for IT services
The application of governance in change management, through change authorization to ensure the integrity of live services. The role of the change advisory board
The support from management systems to ensure appropriate governance
Assessing and applying various organizational structures for service management, and combining several perspectives in matrix organizations
The different service provider types, and the implication of choosing a specific type

Module 6: Measurement

Learning Objectives

This module focuses on the types of measurements that can be used to support the monitoring of service management activities and IT services throughout the service lifecycle.

The candidate must be able to understand and describe:

Measuring and demonstrating business value
Determining and using metrics
Service, process and technical metrics
Using measurements and metrics to validate, justify, direct, intervene
Designing measurement methods and metrics
Use of event management tools to increase visibility of the infrastructure and IT service delivery
CSFs and KPIs

Module 7: Implementing and Improving Service Management Capability

Learning Objectives

This module covers implementing, assessing and improving Service Management.

It covers key considerations for the implementation and improvement of both the Service Management practice and the services themselves, as well as key considerations when planning and implementing Service Management technologies.

The candidate must be able to understand and describe:

Understanding the high-level goals and objectives of the organization. Identifying the external (legislation, competitors etc) and internal (organizational structure, culture etc) drivers
Service strategy implementation taking a service lifecycle approach
Using benchmarking to identify need for improvement for each service lifecycle stage
Planning for improvement with short-, medium- and longer- term improvement initiatives
Using the CSI approach and Deming Cycle to ensure that the organization continues to move forward with continual improvement
The seven-step improvement process, to measure progress and enable potential improvements to the service lifecycle to be identified
Key considerations for implementation and improvement of both the practice of service management and the services themselves

Module 8: Exam Preparation

Learning Objectives

This module contains a description of the format and structure of the Managing Across the Lifecycle examination. It also offers advice and guidance about what to do before and during the exam.

In order to take the Managing Across the Lifecycle exam, you must first collect at least 17 credits (two from ITIL Foundation, 15 from Intermediate exams).

You can take the exam online (virtually) using a service provided by PeopleCert.

This course comes with a FREE exam voucher and is eligible for exam pledge (a free resit on us!) - That's how confident we are that you'll pass first time!

Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.

When you are ready to use your free exam voucher, simply contact support@goodelearning.com. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the course access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.

ITIL Managing Across the Lifecycle (MALC) exam:

  • It is a complex multiple-choice exam with 10 scenario-based questions

  • There is a time limit of 120 minutes to complete the exam

  • The exam is closed book, with only the provided materials being permitted for use

  • The pass mark for the exam is 70%: you must get 35 out of 50 questions correct

  • Successfully passing the exam will earn delegates 5 credits towards ITIL Expert level

You will be tested on:

  • Key concepts of the Service Lifecycle

  • Communication and Stakeholder Management

  • Integrating Service Management Processes Across the Service Lifecycle

  • Managing Services Across the Lifecycle

  • Governance, Roles, People, Competence and the Organization

  • Measurement

  • Implementing and Improving Service Management Capability

What is ITSM?

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

How much is an ITIL certification worth?

According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

How does ITIL work?

ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

How can ITIL benefit businesses?

ITIL 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

ITIL 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What's new with ITIL 4?

There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with ITIL practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, ITIL 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement ITIL?

ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

20% off everything with code: Q3-SAVE20

 FULLY ACCREDITED

Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 25+ hours

  • Access period: 6 months

  • Credits awarded: 5

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

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Mark Smalley - Course Advisor

Leading IT Management Consultant, Author & Contributor to the ITIL 4 Framework

  Many individuals and corporate organizations around the world use Good e-Learning to remain relevant in today's changing world. Their ITIL courses are attractively presented and easy to follow giving students the best possible chance at succeeding in the examination  

This ITIL v3 course has a 93% 1st time pass rate and can increase your earning potential by up to 35%!  TRY A FREE TRIAL

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