ITIL® Operational Support & Analysis (OSA)
ITIL® Operational Support & Analysis (OSA) Logo

ITIL® Operational Support & Analysis (OSA) e-Learning - $699.00 (excl tax)

ITIL® Operational Support & Analysis (OSA) ITIL® Operational Support & Analysis (OSA) Logo

Study for a qualification in ITIL Operational Support & Analysis (OSA) by taking an online training course from Good e-Learning!

Our course has been accredited by EXIN, who are licensed by AXELOS as an Examination Institute for an ITIL Operational Support & Analysis qualification in IT Service Management.

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Course Brochure

Take a closer look at this course:

As well as in-depth visual learning, this course contains audio and video narratives, quizzes and practice exams to provide the best learning experience possible. View the video below or click on the screenshots to see a larger version.

  • 30.5 hours of course material included

  • Each course comes with a FREE exam voucher

  • Fully accredited by EXIN

  • Revision modules & 2x practice exams

  • Credits Awarded: 4

  • Instant 6 months access - start today!

About this e-learning course:

The course is designed to help you to prepare to take and pass the exam leading to the ITIL Intermediate Certificate in Operational Support and Analysis. Success in the exam will also earn you 4 credits towards the 22 credits needed to gain the ITIL Expert qualification.

It helps you gain competence in the aspects of service management that relate to OSA, including:

 The value of OSA activities for the business
 How OSA supports and interacts with other service lifecycle activities
 A detailed understanding of the OSA processes: incident management, request fulfilment, event management, problem management, and access management.
 How OSA can deliver operational excellence
 Organizing for service operation

With this course, you'll receive 6 months access from the date of purchase as well as a FREE exam voucher to use whenever you are ready to sit the exam!

ITIL® Operational Support & Analysis (OSA)

ITIL® Operational Support & Analysis (OSA) e-Learning

Price: $699.00 (excl tax)

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