As well as in-depth visual learning, this course contains audio and video narratives, quizzes and practice exams to provide the best learning experience possible. View the video below or click on the screenshots to see a larger version.
The course is designed to help you to prepare to take and pass the exam leading to the ITIL Intermediate Certificate in Operational Support and Analysis. Success in the exam will also earn you 4 credits towards the 22 credits needed to gain the ITIL Expert qualification.
It helps you gain competence in the aspects of service management that relate to OSA, including:
The value of OSA activities for the business
How OSA supports and interacts with other service lifecycle activities
A detailed understanding of the OSA processes: incident management, request fulfilment, event management, problem management, and access management.
How OSA can deliver operational excellence
Organizing for service operation
With this course, you'll receive 6 months access from the date of purchase as well as a FREE exam voucher to use whenever you are ready to sit the exam!