ITIL® Operational Support & Analysis (OSA) e-Learning

$699.00 (excl tax)

  • Accredited by PeopleCert

  • Credits awarded: 4

  • 30 hours of course material

  • FREE exam voucher

  • Practice exams

  • Instant 6 months access

Study for a qualification in ITIL Operational Support & Analysis (OSA) by taking an online training course from Good e-Learning!

Our course has been accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for an ITIL Operational Support & Analysis qualification in IT Service Management.

 

Why you Should Take This Course:

ITIL OSA

The course is designed to help you to prepare to take and pass the exam leading to the ITIL Intermediate Certificate in Operational Support and Analysis. Success in the exam will also earn you 4 credits towards the 22 credits needed to gain the ITIL Expert qualification.

It helps you gain competence in the aspects of service management that relate to OSA, including...

 The value of OSA activities for the business   How OSA supports and interacts with other service lifecycle activities   A detailed understanding of the OSA processes: incident management, request fulfilment, event management, problem management, and access management   How OSA can deliver operational excellence   Organizing for service operation

Browse the course syllabus for a full module by module breakdown of what's included.

With this course, you'll receive 6 months access from the date of purchase as well as a FREE exam voucher to use whenever you are ready to sit the exam!

ITIL® Operational Support & Analysis (OSA) Benefits
ITIL® Operational Support & Analysis (OSA) Benefits