Wasn't sure if I should do in-class or self paced. The ITIL training from Good e-Learning was well organized and the quizzes were a great recap. I passed the exam!
About this course:
Earn your ITIL Operational Support & Analysis (OSA) certification with the award-winning team at Good e-Learning!
OSA serves as a vital role in ensuring that IT-powered services can run smoothly, with practitioners monitoring for issues and taking appropriate actions whenever necessary. This course will teach you everything you need to know about ITIL OSA, including key processes such as event, incident, request, problem, access, technical, IT operations, and application management. Kickstart your ITIL V3 training today and get one step closer to becoming a certified ITIL Expert!
Who is this course aimed at?
ITIL learners who have recently passed the ITIL V3 Foundation exam
Learners wishing to reach the level of ITIL Expert or ITIL Master
Organizations planning to fully adopt ITIL V3 best practices
Anyone seeking a practical understanding of the role that Operational Support & Analysis plays within the ITIL Service Lifecycle
Learners looking to pass the ITIL Operational Support & Analysis (OSA) exam on their first attempt
What will you learn by taking this course?
Event Management - Ensuring that Configuration Items (CIs) and services are constantly monitored, with the aim of filtering and categorizing events in order to decide on appropriate actions when necessary
Incident Management - Enabling the effective management of the ITIL Service Lifecycle. This includes solving any incidents in order to ensure that IT services can be returned to users as quickly as possible
Access Management - Ensuring that authorized users are able to access services, while also denying access to non-authorized users
Problem Management - Effectively managing any problems that appear when carrying out the ITIL Service Lifecycle. This includes preventing them from happening and minimizing the damage when they cannot be prevented
Technical Management - Providing technical expertise and support for the management of IT infrastructures
Request Fulfillment - Fulfilling service requests or requests for information
IT Operations Management - Enabling the management of IT services and their underlying infrastructures, while also executing day-to-day routine tasks related to the operation of infrastructure components and applications
Application Management - Enabling the effective management of applications throughout each lifecycle stage, including the Design, Testing, Operation, and Improvement stages. The course also helps students develop the skills required to operate an IT organization's applications
Service Desk - Ensuring that service requests are effectively received and processed in order to assist users. The course also addresses how to coordinate incident resolution with specialist support groups
Everything needed to pass the official ITIL Operational Support & Analysis (OSA) exam
Why should you take this course?
ITIL is one of the world’s most successful and widely-used frameworks for IT service management
Good e-Learning is not only an award-winning online training provider but also an accredited ‘Market Leader’ for ITIL training
The course features interactive slides, custom graphics, and instructor-led videos, along with other online training assets created with help from highly experienced ITIL practitioners
The course features regular knowledge checks, as well as a practice exam simulator
Good e-Learning offers expert tutor support
Passing the ITIL Operational Support & Analysis (OSA) exam is worth four ITIL credits, which can be used to qualify for the Managing Across the Lifecycle (MALC) exam
We offer each student 6 months of access, a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)