ITIL® Operational Support & Analysis (OSA) eLearning - Overview - $699.00

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  • Accredited by PeopleCert

  • Credits awarded: 4

  • 30 hours of course material

  • FREE exam voucher

  • Practice exams

  • Instant 6 months access

ITIL Operational Support and Analysis (OSA) focuses on the practical application of OSA practices in order to enable event, incident, problem, access, technical, IT Operations and application management, request fulfillment and Service Desk operations.

This course will provide you with a good understanding of the Operational Support and Analysis principles, its processes and other aspects within the capability stream.

 

Why Study ITIL OSA with Good e-Learning?

The ITIL Operation Support and Analysis Certificate has become the IT industry's de-facto intermediate professional qualification in the field of IT Service Management.

This is an accredited, interactive eLearning course for students who wish to become certified in ITIL Operational Support and Analysis. As well as in-depth visual learning content, the online course contains audio and video narratives, quizzes and practice exams.

By taking this course, students will benefit from learning the following:

  • Event Management - Ensuring CIs and services are constantly monitored and aims to filter and categorize Events in order to decide on appropriate actions if required

  • Incident Management - Ensuring management of the life-cycle of all Incidents and return IT services to users as quickly as possible

  • Access Management - Ensuring authorized users are granted the right to use a service, while preventing access to non-authorized users

  • Problem Management - Ensuring management of the life-cycle of all Problems, preventing Incidents from happening, and to minimize the impact of incidents that cannot be prevented

  • Technical Management - Providing technical expertise and support for the management of the IT infrastructure

  • Request Fulfillment - Fulfilling Service Requests or requests for information

  • IT Operations Management - Ensuring management of IT services and their underlying infrastructure, executing day-to-day routine tasks related to the operation of infrastructure components and applications

  • Application Management - Ensuring management of applications throughout their life-cycle including design, test, operation and improvement of IT services, as well as developing the skills required to operate the IT organization's applications

  • Service Desk - Ensuring receipt and processing of Service Requests, assisting users, and for coordinating Incident Resolution with Specialist Support Groups

 

The Benefits of eLearning:

  • All Good e-Learning courses run entirely over the web and have been carefully designed to provide the most comprehensive, interactive and flexible learning experience available. Study when it suits you - at home, at work or on the move.

  • Flexibility to learn from your desktop, laptop or tablet at your own pace, when it suits YOU. Anytime. Anywhere (an internet connection is required).

  • Our courses are easy-to-use. Students will benefit from an interactive multimedia environment that enhances the way you study.

  • With eLearning, individuals and organizations avoid the typical costs of travel and consultancy by studying independently online.

  • Our online training courses are designed with mobility and accessibility in mind. You can access your training from any desktop computer, laptop, tablet, or mobile phone.

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