ITIL® Operational Support & Analysis (OSA) eLearning - Exams - $699.00

  • Accredited by PeopleCert

  • Credits awarded: 4

  • 30 hours of course material

  • FREE exam voucher

  • Practice exams

  • Instant 6 months access

Thinking of sitting the ITIL Operational Support & Analysis Exam? On this page, you will find everything you need to know!

In order to achieve this ITIL Intermediate qualification, you must pass the ITIL® Operational Support & Analysis Certificate in IT Service Management exam.

You can take the exam online (virtually) using a service provided by PeopleCert.


What you Need to Know About the Exam:

The examination will consist of a complex multiple choice, scenario-based closed book paper of 8 questions, to be answered within 90 minutes.

To pass the exam you must get 28 out of 40 questions correct, or 70% and if successful, delegates will gain 4 credits towards ITIL Expert level.

The course materials provided in the Operational Support & Analysis eLearning course will provide you with all the information you need for this exam.

Exam Duration: Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary).

Before you book you can test that your computer configuration will meet the requirements for a PeopleCert exam, using this online test.

This test focuses on the suitability of your webcam, microphone and internet connection. Please Visit the PeopleCert website for a complete list of information and guidance.


You will be Tested on:

  • Introduction to Operational Support and Analysis

  • Event Management

  • Incident Management

  • Request Fulfillment

  • Problem Management

  • Access Management

  • The Service Desk

  • Common OSA Functions and Roles

  • Technology and Implementation Considerations

  • Exam Preparation

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