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ITIL® Planning, Protection & Optimization (PPO) eLearning - $599 (with exam)

Ready to go beyond ITIL Foundation? The Good e-Learning ITIL Planning, Protection & Optimization (PPO) course looks at how PPO practices can enable capacity, IT service continuity, information security, demand management and availability. Study with 24/7 tutor support and enjoy a FREE exam voucher

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Key Features

  • Fully accredited training course

  • Credits awarded: 4

  • Verified 'ITIL Leader' 2019

  • FREE exam voucher

  • Eligible for Exam Pledge (FREE resit)

  • 91% average first-time pass rate

  • 6 months access

  • 25+ hours of course material

  • Quizzes & revision modules

  • Increase your earning potential by 20%

  • Expert tutor support

Course Overview - Try a Free Module

ITIL® Planning, Protection & Optimization (PPO)

This course will provide you with a good understanding of the principles of the Planning, Protection and Optimization module, as well as its processes and other aspects within the ITIL Capability Stream.

This course offers everything you need to prepare for, take and pass the ITIL Planning, Protection and Optimization exam, including a FREE exam voucher. Success in the exam will also earn you 4 credits towards the 22 credits needed to gain the ITIL Expert qualification.

Why take this course?

PPO is a collection of practices which are related to service optimization and security, as well as the related planning which supports them.

This ITIL Planning, Protection and Optimization (PPO) course focuses on the practical application of PPO practices and how they enable capacity, availability, IT service continuity, information security and demand management. It takes a detailed look at some of the processes described in the Service Design (SD) and Service Strategy (SS) modules, and examines each process in terms of day-to-day operations.

This course is fully accredited by PeopleCert and licensed by AXELOS as an official examination institute for an ITIL Planning, Protection & Optimization qualification in IT Service Management.

Students who take this course will learn:

  • Availability Management - Ensuring that all IT infrastructures, processes, tools, roles, etc. are appropriate for the agreed availability targets

  • Capacity Management - Ensuring that the capacity of IT services and infrastructures are able to deliver the agreed service level targets in a cost-effective and timely manner

  • Information Security Management - Ensuring the confidentiality, integrity and availability of an organization's information, data and IT services

  • IT Service Continuity Management - Ensuring that the IT service provider can always provide minimum agreed service levels by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services in case of emergencies

  • Demand Management - Ensuring that the service provider has sufficient capacity to meet demand

  • Everything needed to pass the official ITIL Planning, Protection & Optimization (PPO) exam

EXPERT REVIEW

Mark Smalley - IT Management Consultant & Author, Contributor to the ITIL 4 Framework, Good e-Learning Ambassador

Mark Smalley

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  Many individuals and corporate organizations around the world use Good e-Learning to remain relevant in today's changing world. Their ITIL courses are attractively presented and easy to follow giving students the best possible chance at succeeding in the examination  

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Course Syllabus - Download the Datasheet

Module 1: Introduction to Planning, Protection and Optimization

Learning Objectives

This module provides an introduction to the core concepts and terminology used in the lifecycle stages that are related to PPO.

The candidate must be able to understand and describe:

Purpose and objectives and value of Service Design
The lifecycle in context
Service Design basics
The interfaces of design coordination with other processes related to PPO

Module 2: Capacity Management

Learning Objectives

This module covers how the process of Capacity management contributes to PPO practices. The lifecycle phase emphasized in this module is service design.

A complete overview of the objectives, scope and importance of capacity management as a process to generate business value are explored. Capacity management policies, principles, concepts, design, activities, methods and techniques are explained in relationship to PPO practices.

Efficient use of Capacity management metrics are reviewed in this module. To meet the learning outcomes and examination level of difficulty

The candidate must be able to understand and describe:

The purpose and objectives of the Capacity management process
The scope of the Capacity management process
The importance of capacity management as a process to generate business value
The policies, principles and basic concepts of Capacity management
The main activities, methods and techniques that enable capacity management, and how they relate to planning, protection and optimization
The triggers, inputs, outputs and interfaces of capacity management and its interfaces with other processes
The capacity management information system and its role in information management
How the critical success factors and key performance indicators can be used to demonstrate the efficiency and effectiveness of successful capacity management
Challenges and risks of capacity management

Module 3: Availability Management

Learning Objectives

This module covers the purpose, objectives and scope of Availability Management and its importance as a process to generate business value.

It also covers the main activities, methods and techniques that enable Availability Management and how they relate to planning, protection and optimization.

To meet the learning outcomes and examination level of difficulty, the candidates must be able to understand, describe, identify, demonstrate, apply, distinguish, produce, decide or analyze:

The purpose and objectives of the availability management process
The scope of the availability management process
The importance of availability management as a process to generate business value
The policies, principles and all basic concepts of availability management
The main activities, methods and techniques that enable availability management and how they relate to planning, protection and optimization
The triggers, inputs, outputs and interfaces of availability management, and its interface with other processes
How availability management relates to information management
How critical success factors and key performance indicators can be used to demonstrate the effectiveness and efficiency of the availability management process
The challenges and risks associated with the availability management process

Module 4: IT Service Continuity Management

Learning Objectives

This module looks at the basic concepts and principles relating to IT Service Continuity Management.

A complete overview of the objectives, scope and importance of ITSCM as a process to generate business value are explored.

ITSCM policies, principles, concepts, activities, methods and techniques are explained in relationship to PPO practices through each of the four stages of the ITSCM lifecycle Efficient use of ITSCM metrics are reviewed in this module.

To meet the learning outcomes and examination level of difficulty, the candidates must be able to understand, describe, identify, demonstrate, apply, distinguish, produce, decide or analyze:

The purpose and objectives of the ITSCM process
The scope of the ITSCM process
The importance of ITSCM as a process to generate business value
The policies, principles and basic concepts of ITSCM
The process activities, methods and techniques and how they relate to planning, protection and optimization, particularly stages 1-4 of the ITSCM lifecycle
Invocation of ITSCM
The triggers, inputs and outputs and interfaces of ITSCM and its interface with other processes
Information management for the ITSCM process
How critical success factors and key performance indicators can be used and applied to demonstrate effectiveness and efficiency of successful ITSCM
The challenges and risks associated with the ITSCM process

Module 5: Information Security Management

Learning Objectives

The module looks at the process of Information Security Management contributes to PPO practices.

A complete overview of the objectives, scope and importance of Information Security Management as a process to generate business value are explored. Information Security Management policies, principles, concepts, activities, methods and techniques are explained in relationship to PPO practices Efficient use of Information Security Management metrics are reviewed in this module.

The candidate must be able to understand and describe:

The purpose and objectives of the Information Security Management process
The scope of the Information Security Management process
The importance of information security management as a process to generate business value
The policies and principles and basic concepts of Information Security Management
The main activities, methods and techniques that enable this process and how they relate to planning, protection and optimization
The triggers, inputs and outputs, and interfaces of information security management
Information security management and the security management information system
How critical success factors and key performance indicators can be used and applied to demonstrate effectiveness and efficiency of successful Information Security Management process
The challenges and risks associated with the Information Security Management process

Module 6: Demand Management

Learning Objectives

This module looks at the basic concepts and principles relating to Demand Management and the activities for the process and the triggers, inputs and outputs of the process.

A complete overview of the objectives, scope and importance of Demand Management as a process as well as of what activity based demand management and business activity patterns are. Demand Management policies, principles, concepts, activities, methods and techniques are explained in relationship to PPO practices.

Managing demand for service is explored, as well as how it interfaces to service design.

The candidate must be able to understand and describe:

The purpose and objectives of the Demand Management process
The scope of the Demand Management process
The value to business lifecycle
The policies and principles and basic concepts of demand management
The process activities, methods and techniques of demand management
The triggers, inputs and outputs, and interfaces
Information management and Demand Management
Critical success factors and key performance indicators
The challenges and risks associated with the demand management process

Module 7: PPO Roles and Responsibilities

Learning Objectives

This module covers the generic roles of Process Manager and Process Practitioner and the key roles/functions of Capacity Management Process Manager and Availability Management Process Manager.

It also covers the key roles/functions of the Service Continuity Management Process Manager and the Information Security Management Process Manager.

The candidate must be able to understand, describe ,identify, demonstrate, apply, distinguish, produce, decide or analyze the key roles/functions responsible for executing each process step as related to:

Process manager
Process practitioner
Capacity management process manager
Availability management process manager
IT service continuity management process manager
Information security management process manager demand management roles

Module 8: Technology and Implementation Considerations

Learning Objectives

This module covers the generic requirements for technology to assist Service Design, the evaluation criteria for technology and tooling for process implementation and the good practices for practice and process implementation.

It also covers the challenges, Critical Success Factors and risks related to implementing practices and processes, how to plan and implement Service Management technologies and the consideration for implementing technologies in supporting the processes within planning, protection and optimization practice, in particular, designing technology architectures.

The candidate must be able to understand and describe:

The generic requirements for technology to assist service design
The evaluation criteria for technology and tooling for process implementation
The good practices for practice and process implementation
The challenges, critical success factors and risks related to implementing practices and processes
How to plan and implement service management technologies
The consideration for implementing technologies in supporting the processes within planning, protection and optimization practice, in particular, designing technology architecture

Module 9: Exam Preparation

Learning Objectives

This module prepares you for the ITIL Planning, Protection and Optimization examination.

 

Exams / Assessments

In order to achieve this ITIL Intermediate qualification, you must pass the ITIL® Planning, Protection & Optimization Certificate in IT Service Management exam.

You can take the exam online (virtually) using a service provided by PeopleCert.

This course comes with a FREE exam voucher and is eligible for exam pledge (a free resit on us!) - That's how confident we are that you'll pass first time!

Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.

What you need to know about the exam:

  • It is a complex multiple-choice exam with 8 scenario-based questions

  • There is a time limit of 90 minutes to complete the exam

  • The exam is closed book, with only the provided materials being permitted for use

  • The pass mark for the exam is 70%: you must get 28 out of 40 questions correct

  • Successfully passing the exam will earn delegates 4 credits towards ITIL Expert level

  • In countries where English is a second language, the time allocated for the exam is extended to 120 minutes

You will be tested on:

  • Introduction to Planning, Protection and Optimization

  • Capacity Management

  • Availability Management

  • IT Service Continuity Management

  • Information Security Management

  • Demand Management

  • PPO Roles and Responsibilities

  • Technology and Implementation Considerations

Related Courses & Information

ITIL® Planning, Protection & Optimization (PPO)

Save 15% today! Use code: ITIL-15

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