As well as in-depth visual learning, this course contains audio and video narratives, quizzes and practice exams to provide the best learning experience possible. View the video below or click on the screenshots to see a larger version.
This course is designed to help you to prepare to take and pass the exam leading to the ITIL Intermediate Certificate in Planning, Protection and Optimization.
Success in the exam will also earn you 4 credits towards the 22 credits needed to gain the ITIL Expert qualification.
PPO is a collection of relevant practices from the core ITIL guidance that are related to service optimization, security and the related planning in support of this. It takes a detailed look at some of the processes described in Service Design and Service Strategy and examines each process in terms of the day-to-day operation of the ITIL process.
With this course, you'll receive 6 months access from the date of purchase as well as a FREE exam voucher to use whenever you are ready to sit the exam!