ITIL® Planning, Protection & Optimization (PPO) eLearning - $699.00

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  • Accredited by PeopleCert

  • Credits awarded: 4

  • 30 hours of course material

  • FREE exam voucher

  • Practice exams & revision modules

  • Instant 6 months access

  • 24/7 tutor support

  • 91% average first time pass rate

ITIL® Planning, Protection & Optimization (PPO)

Course Overview - Watch the Trailer

Study for a qualification in ITIL Planning, Protection and Optimization (PPO) by taking an accredited online training course from Good e-Learning!

This course will provide you with a good understanding of the principles of the Planning, Protection and Optimization module, as well as its processes and other aspects within the ITIL Capability Stream.

The course is designed to help you to prepare for and pass the exam leading to the ITIL Intermediate Certificate in Planning, Protection & Optimization. Success in the exam will also earn you 4 credits towards the 22 credits needed to gain the ITIL Expert qualification.

This course is fully accredited by PeopleCert and licensed by AXELOS as an official examination institute for an ITIL Planning, Protection & Optimization qualification in IT Service Management.

Why you should take this course:

PPO is a collection of practices which are related to service optimization and security, as well as the related planning which supports them.

This ITIL Planning, Protection and Optimization (PPO) course focuses on the practical application of PPO practices and how they enable capacity, availability, IT service continuity, information security and demand management. It takes a detailed look at some of the processes described in the Service Design (SD) and Service Strategy (SS) modules, and examines each process in terms of day-to-day operations.

Students who complete this course will have learnt:

  • Availability Management - Ensuring that all IT infrastructures, processes, tools, roles, etc. are appropriate for the agreed availability targets

  • Capacity Management - Ensuring that the capacity of IT services and infrastructures are able to deliver the agreed service level targets in a cost-effective and timely manner

  • Information Security Management - Ensuring the confidentiality, integrity and availability of an organization's information, data and IT services

  • IT Service Continuity Management - Ensuring that the IT service provider can always provide minimum agreed service levels by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services in case of emergencies

  • Demand Management - Ensuring that the service provider has sufficient capacity to meet demand

Key features of this course:

  • Accredited by PeopleCert

  • Credits awarded: 4

  • 30 hours of course material

  • 1x FREE exam voucher on request

  • Instant 6 months access

  • Quizzes and revision modules

  • Increase your earning potential by up to 20%

  • Average first time pass rate of 91%

 

Course Syllabus - Download the Datasheet

  • Module 1: Introduction to Planning, Protection and Optimization

    • Learning Objectives

      This module provides an introduction to the core concepts and terminology used in the lifecycle stages that are related to PPO.

      The candidate must be able to understand and describe:

      Purpose and objectives and value of Service Design
      The lifecycle in context
      Service Design basics
      The interfaces of design coordination with other processes related to PPO

  • Module 2: Capacity Management

    • Learning Objectives

      This module covers how the process of Capacity management contributes to PPO practices. The lifecycle phase emphasized in this module is service design.

      A complete overview of the objectives, scope and importance of capacity management as a process to generate business value are explored. Capacity management policies, principles, concepts, design, activities, methods and techniques are explained in relationship to PPO practices.

      Efficient use of Capacity management metrics are reviewed in this module. To meet the learning outcomes and examination level of difficulty

      The candidate must be able to understand and describe:

      The purpose and objectives of the Capacity management process
      The scope of the Capacity management process
      The importance of capacity management as a process to generate business value
      The policies, principles and basic concepts of Capacity management
      The main activities, methods and techniques that enable capacity management, and how they relate to planning, protection and optimization
      The triggers, inputs, outputs and interfaces of capacity management and its interfaces with other processes
      The capacity management information system and its role in information management
      How the critical success factors and key performance indicators can be used to demonstrate the efficiency and effectiveness of successful capacity management
      Challenges and risks of capacity management

  • Module 3: Availability Management

    • Learning Objectives

      This module covers the purpose, objectives and scope of Availability Management and its importance as a process to generate business value.

      It also covers the main activities, methods and techniques that enable Availability Management and how they relate to planning, protection and optimization.

      To meet the learning outcomes and examination level of difficulty, the candidates must be able to understand, describe, identify, demonstrate, apply, distinguish, produce, decide or analyze:

      The purpose and objectives of the availability management process
      The scope of the availability management process
      The importance of availability management as a process to generate business value
      The policies, principles and all basic concepts of availability management
      The main activities, methods and techniques that enable availability management and how they relate to planning, protection and optimization
      The triggers, inputs, outputs and interfaces of availability management, and its interface with other processes
      How availability management relates to information management
      How critical success factors and key performance indicators can be used to demonstrate the effectiveness and efficiency of the availability management process
      The challenges and risks associated with the availability management process

  • Module 4: IT Service Continuity Management

    • Learning Objectives

      This module looks at the basic concepts and principles relating to IT Service Continuity Management.

      A complete overview of the objectives, scope and importance of ITSCM as a process to generate business value are explored.

      ITSCM policies, principles, concepts, activities, methods and techniques are explained in relationship to PPO practices through each of the four stages of the ITSCM lifecycle Efficient use of ITSCM metrics are reviewed in this module.

      To meet the learning outcomes and examination level of difficulty, the candidates must be able to understand, describe, identify, demonstrate, apply, distinguish, produce, decide or analyze:

      The purpose and objectives of the ITSCM process
      The scope of the ITSCM process
      The importance of ITSCM as a process to generate business value
      The policies, principles and basic concepts of ITSCM
      The process activities, methods and techniques and how they relate to planning, protection and optimization, particularly stages 1-4 of the ITSCM lifecycle
      Invocation of ITSCM
      The triggers, inputs and outputs and interfaces of ITSCM and its interface with other processes
      Information management for the ITSCM process
      How critical success factors and key performance indicators can be used and applied to demonstrate effectiveness and efficiency of successful ITSCM
      The challenges and risks associated with the ITSCM process

  • Module 5: Information Security Management

    • Learning Objectives

      The module looks at the process of Information Security Management contributes to PPO practices.

      A complete overview of the objectives, scope and importance of Information Security Management as a process to generate business value are explored. Information Security Management policies, principles, concepts, activities, methods and techniques are explained in relationship to PPO practices Efficient use of Information Security Management metrics are reviewed in this module.

      The candidate must be able to understand and describe:

      The purpose and objectives of the Information Security Management process
      The scope of the Information Security Management process
      The importance of information security management as a process to generate business value
      The policies and principles and basic concepts of Information Security Management
      The main activities, methods and techniques that enable this process and how they relate to planning, protection and optimization
      The triggers, inputs and outputs, and interfaces of information security management
      Information security management and the security management information system
      How critical success factors and key performance indicators can be used and applied to demonstrate effectiveness and efficiency of successful Information Security Management process
      The challenges and risks associated with the Information Security Management process

  • Module 6: Demand Management

    • Learning Objectives

      This module looks at the basic concepts and principles relating to Demand Management and the activities for the process and the triggers, inputs and outputs of the process.

      A complete overview of the objectives, scope and importance of Demand Management as a process as well as of what activity based demand management and business activity patterns are. Demand Management policies, principles, concepts, activities, methods and techniques are explained in relationship to PPO practices.

      Managing demand for service is explored, as well as how it interfaces to service design.

      The candidate must be able to understand and describe:

      The purpose and objectives of the Demand Management process
      The scope of the Demand Management process
      The value to business lifecycle
      The policies and principles and basic concepts of demand management
      The process activities, methods and techniques of demand management
      The triggers, inputs and outputs, and interfaces
      Information management and Demand Management
      Critical success factors and key performance indicators
      The challenges and risks associated with the demand management process

  • Module 7: PPO Roles and Responsibilities

    • Learning Objectives

      This module covers the generic roles of Process Manager and Process Practitioner and the key roles/functions of Capacity Management Process Manager and Availability Management Process Manager.

      It also covers the key roles/functions of the Service Continuity Management Process Manager and the Information Security Management Process Manager.

      The candidate must be able to understand, describe ,identify, demonstrate, apply, distinguish, produce, decide or analyze the key roles/functions responsible for executing each process step as related to:

      Process manager
      Process practitioner
      Capacity management process manager
      Availability management process manager
      IT service continuity management process manager
      Information security management process manager demand management roles

  • Module 8: Technology and Implementation Considerations

    • Learning Objectives

      This module covers the generic requirements for technology to assist Service Design, the evaluation criteria for technology and tooling for process implementation and the good practices for practice and process implementation.

      It also covers the challenges, Critical Success Factors and risks related to implementing practices and processes, how to plan and implement Service Management technologies and the consideration for implementing technologies in supporting the processes within planning, protection and optimization practice, in particular, designing technology architectures.

      The candidate must be able to understand and describe:

      The generic requirements for technology to assist service design
      The evaluation criteria for technology and tooling for process implementation
      The good practices for practice and process implementation
      The challenges, critical success factors and risks related to implementing practices and processes
      How to plan and implement service management technologies
      The consideration for implementing technologies in supporting the processes within planning, protection and optimization practice, in particular, designing technology architecture

  • Module 9: Exam Preparation

    • Learning Objectives

      This module prepares you for the ITIL Planning, Protection and Optimization examination.

 

Exams / Assessments

In order to achieve this ITIL Intermediate qualification, you must pass the ITIL® Planning, Protection & Optimization Certificate in IT Service Management exam.

You can take the exam online (virtually) using a service provided by PeopleCert.

The exam has eight multiple-choice, scenario-based questions. Students will have 90 minutes to complete the exam (candidates sitting the examination in a language other than their first language will have a maximum of 120 minutes and will be allowed to use a dictionary). To pass the exam, you must score 28/40 (70%). Successful students will gain 4 credits towards the level of ITIL Expert.

You will be tested on:

  • Introduction to Planning, Protection and Optimization

  • Capacity Management

  • Availability Management

  • IT Service Continuity Management

  • Information Security Management

  • Demand Management

  • PPO Roles and Responsibilities

  • Technology and Implementation Considerations

  • Exam Preparation

Before you book you can test that your computer configuration will meet the requirements for a PeopleCert exam, using this online test.

This test focuses on the suitability of your webcam, microphone and internet connection. Please Visit the PeopleCert website for a complete list of information and guidance.

 

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