ITIL® Planning, Protection & Optimization (PPO) eLearning - $599 (with exam)

https://www.goodelearning.com/courses/it-service-management/itil-planning-protection-optimization

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Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 25+ hours

  • Access period: 6 months

  • Credits awarded: 4

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

ITIL® Planning, Protection & Optimization (PPO)
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  Wasn't sure if I should do in-class or self paced. The ITIL training from Good e-Learning was well organized and the quizzes were a great recap. I passed the exam!  

About this course:

Earn your ITIL Planning, Protection & Optimization (PPO) certification with the award-winning online training team at Good e-Learning!

The PPO stage of the ITIL Service Lifecycle focuses on enabling availability, information security, capacity, demand, and IT service continuity management. This course will teach you everything you need to know to pass the ITIL PPO exam, as well as understand the relationship between PPO and other essential lifecycle stages. Kickstart your ITIL V3 training and take the next step in becoming an ITIL Expert!

Who is this course aimed at?

  • Learners who have passed the ITIL V3 Foundation exam

  • Organizations wishing to take full advantage of ITIL V3’s best practices

  • Anyone seeking an understanding of how Planning, Protection & Optimization can improve service optimization, security, and planning

  • Anyone looking to pass the ITIL Planning, Protection & Optimization (PPO) exam on their first attempt

What will you learn by taking this course?

  • Availability Management - Ensuring that all IT infrastructures, processes, tools, roles, etc. are adequate for meeting agreed availability targets

  • Capacity Management - Ensuring that the capacity of IT services and infrastructures are able to deliver the agreed service level targets in a cost-effective and timely manner

  • Information Security Management - Guaranteeing the confidentiality, integrity, and availability of an organization's information, data, and IT services

  • IT Service Continuity Management - Ensuring that the IT service provider can always provide minimum agreed service levels by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services in case of emergencies

  • Demand Management - Ensuring that the service provider has sufficient capacity to meet user demand

  • Everything needed to pass the official ITIL Planning, Protection & Optimization (PPO) exam

Why should you take this course?

  • ITIL is one of the world’s most popular and successful frameworks for IT service management

  • Good e-Learning is an award-winning training provider as well as an accredited ‘Market Leader’ for ITIL training

  • The course features interactive slides, custom graphics, and instructor-led videos, along with other online training assets created with help from highly experienced ITIL practitioners

  • The course features regular knowledge checks, expert tutor support, as well as a practice exam simulator

  • Passing the ITIL Planning, Protection & Optimization (PPO) exam is worth four ITIL credits, which can be used to qualify for the ITIL MALC exam

  • We offer each student 6 months of access, a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)

  • This course is fully accredited by PeopleCert on behalf of AXELOS

Module 1: Introduction to Planning, Protection and Optimization

Learning Objectives

This module provides an introduction to the core concepts and terminology used in the lifecycle stages that are related to PPO.

The candidate must be able to understand and describe:

Purpose and objectives and value of Service Design
The lifecycle in context
Service Design basics
The interfaces of design coordination with other processes related to PPO

Module 2: Capacity Management

Learning Objectives

This module covers how the process of Capacity management contributes to PPO practices. The lifecycle phase emphasized in this module is service design.

A complete overview of the objectives, scope and importance of capacity management as a process to generate business value are explored. Capacity management policies, principles, concepts, design, activities, methods and techniques are explained in relationship to PPO practices.

Efficient use of Capacity management metrics are reviewed in this module. To meet the learning outcomes and examination level of difficulty

The candidate must be able to understand and describe:

The purpose and objectives of the Capacity management process
The scope of the Capacity management process
The importance of capacity management as a process to generate business value
The policies, principles and basic concepts of Capacity management
The main activities, methods and techniques that enable capacity management, and how they relate to planning, protection and optimization
The triggers, inputs, outputs and interfaces of capacity management and its interfaces with other processes
The capacity management information system and its role in information management
How the critical success factors and key performance indicators can be used to demonstrate the efficiency and effectiveness of successful capacity management
Challenges and risks of capacity management

Module 3: Availability Management

Learning Objectives

This module covers the purpose, objectives and scope of Availability Management and its importance as a process to generate business value.

It also covers the main activities, methods and techniques that enable Availability Management and how they relate to planning, protection and optimization.

To meet the learning outcomes and examination level of difficulty, the candidates must be able to understand, describe, identify, demonstrate, apply, distinguish, produce, decide or analyze:

The purpose and objectives of the availability management process
The scope of the availability management process
The importance of availability management as a process to generate business value
The policies, principles and all basic concepts of availability management
The main activities, methods and techniques that enable availability management and how they relate to planning, protection and optimization
The triggers, inputs, outputs and interfaces of availability management, and its interface with other processes
How availability management relates to information management
How critical success factors and key performance indicators can be used to demonstrate the effectiveness and efficiency of the availability management process
The challenges and risks associated with the availability management process

Module 4: IT Service Continuity Management

Learning Objectives

This module looks at the basic concepts and principles relating to IT Service Continuity Management.

A complete overview of the objectives, scope and importance of ITSCM as a process to generate business value are explored.

ITSCM policies, principles, concepts, activities, methods and techniques are explained in relationship to PPO practices through each of the four stages of the ITSCM lifecycle Efficient use of ITSCM metrics are reviewed in this module.

To meet the learning outcomes and examination level of difficulty, the candidates must be able to understand, describe, identify, demonstrate, apply, distinguish, produce, decide or analyze:

The purpose and objectives of the ITSCM process
The scope of the ITSCM process
The importance of ITSCM as a process to generate business value
The policies, principles and basic concepts of ITSCM
The process activities, methods and techniques and how they relate to planning, protection and optimization, particularly stages 1-4 of the ITSCM lifecycle
Invocation of ITSCM
The triggers, inputs and outputs and interfaces of ITSCM and its interface with other processes
Information management for the ITSCM process
How critical success factors and key performance indicators can be used and applied to demonstrate effectiveness and efficiency of successful ITSCM
The challenges and risks associated with the ITSCM process

Module 5: Information Security Management

Learning Objectives

The module looks at the process of Information Security Management contributes to PPO practices.

A complete overview of the objectives, scope and importance of Information Security Management as a process to generate business value are explored. Information Security Management policies, principles, concepts, activities, methods and techniques are explained in relationship to PPO practices Efficient use of Information Security Management metrics are reviewed in this module.

The candidate must be able to understand and describe:

The purpose and objectives of the Information Security Management process
The scope of the Information Security Management process
The importance of information security management as a process to generate business value
The policies and principles and basic concepts of Information Security Management
The main activities, methods and techniques that enable this process and how they relate to planning, protection and optimization
The triggers, inputs and outputs, and interfaces of information security management
Information security management and the security management information system
How critical success factors and key performance indicators can be used and applied to demonstrate effectiveness and efficiency of successful Information Security Management process
The challenges and risks associated with the Information Security Management process

Module 6: Demand Management

Learning Objectives

This module looks at the basic concepts and principles relating to Demand Management and the activities for the process and the triggers, inputs and outputs of the process.

A complete overview of the objectives, scope and importance of Demand Management as a process as well as of what activity based demand management and business activity patterns are. Demand Management policies, principles, concepts, activities, methods and techniques are explained in relationship to PPO practices.

Managing demand for service is explored, as well as how it interfaces to service design.

The candidate must be able to understand and describe:

The purpose and objectives of the Demand Management process
The scope of the Demand Management process
The value to business lifecycle
The policies and principles and basic concepts of demand management
The process activities, methods and techniques of demand management
The triggers, inputs and outputs, and interfaces
Information management and Demand Management
Critical success factors and key performance indicators
The challenges and risks associated with the demand management process

Module 7: PPO Roles and Responsibilities

Learning Objectives

This module covers the generic roles of Process Manager and Process Practitioner and the key roles/functions of Capacity Management Process Manager and Availability Management Process Manager.

It also covers the key roles/functions of the Service Continuity Management Process Manager and the Information Security Management Process Manager.

The candidate must be able to understand, describe ,identify, demonstrate, apply, distinguish, produce, decide or analyze the key roles/functions responsible for executing each process step as related to:

Process manager
Process practitioner
Capacity management process manager
Availability management process manager
IT service continuity management process manager
Information security management process manager demand management roles

Module 8: Technology and Implementation Considerations

Learning Objectives

This module covers the generic requirements for technology to assist Service Design, the evaluation criteria for technology and tooling for process implementation and the good practices for practice and process implementation.

It also covers the challenges, Critical Success Factors and risks related to implementing practices and processes, how to plan and implement Service Management technologies and the consideration for implementing technologies in supporting the processes within planning, protection and optimization practice, in particular, designing technology architectures.

The candidate must be able to understand and describe:

The generic requirements for technology to assist service design
The evaluation criteria for technology and tooling for process implementation
The good practices for practice and process implementation
The challenges, critical success factors and risks related to implementing practices and processes
How to plan and implement service management technologies
The consideration for implementing technologies in supporting the processes within planning, protection and optimization practice, in particular, designing technology architecture

Module 9: Exam Preparation

Learning Objectives

This module prepares you for the ITIL Planning, Protection and Optimization examination.

In order to achieve this ITIL Intermediate qualification, you must pass the ITIL® Planning, Protection & Optimization Certificate in IT Service Management exam.

You can take the exam online (virtually) using a service provided by PeopleCert.

This course comes with a FREE exam voucher and is eligible for exam pledge (a free resit on us!) - That's how confident we are that you'll pass first time!

Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.

When you are ready to use your free exam voucher, simply contact support@goodelearning.com. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the course access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.

ITIL v3 Intermediate PPO exam:

  • It is a complex multiple-choice exam with 8 scenario-based questions

  • There is a time limit of 90 minutes to complete the exam

  • The exam is closed book, with only the provided materials being permitted for use

  • The pass mark for the exam is 70%: you must get 28 out of 40 questions correct

  • Successfully passing the exam will earn delegates 4 credits towards ITIL Expert level

  • In countries where English is a second language, the time allocated for the exam is extended to 120 minutes

You will be tested on:

  • Introduction to Planning, Protection and Optimization

  • Capacity Management

  • Availability Management

  • IT Service Continuity Management

  • Information Security Management

  • Demand Management

  • PPO Roles and Responsibilities

  • Technology and Implementation Considerations

What is ITSM?

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

How much is an ITIL certification worth?

According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

How does ITIL work?

ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

How can ITIL benefit businesses?

ITIL 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

ITIL 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What's new with ITIL 4?

There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with ITIL practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, ITIL 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement ITIL?

ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

20% off everything with code: Q3-SAVE20

 FULLY ACCREDITED

Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 25+ hours

  • Access period: 6 months

  • Credits awarded: 4

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

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Mark Smalley - Course Advisor

Leading IT Management Consultant, Author & Contributor to the ITIL 4 Framework

  Many individuals and corporate organizations around the world use Good e-Learning to remain relevant in today's changing world. Their ITIL courses are attractively presented and easy to follow giving students the best possible chance at succeeding in the examination  

This ITIL v3 course has a 93% 1st time pass rate and can increase your earning potential by up to 35%!  TRY A FREE TRIAL

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