ITIL® Planning, Protection & Optimization (PPO) eLearning - $609 (with exam)

Learning Objectives

This module provides an introduction to the core concepts and terminology used in the lifecycle stages that are related to PPO.

The candidate must be able to understand and describe:

 Purpose and objectives and value of Service Design
 The lifecycle in context
 Service Design basics
 The interfaces of design coordination with other processes related to PPO

Learning Objectives

This module covers how the process of Capacity management contributes to PPO practices. The lifecycle phase emphasized in this module is service design.

A complete overview of the objectives, scope and importance of capacity management as a process to generate business value are explored. Capacity management policies, principles, concepts, design, activities, methods and techniques are explained in relationship to PPO practices.

Efficient use of Capacity management metrics are reviewed in this module. To meet the learning outcomes and examination level of difficulty

The candidate must be able to understand and describe:

 The purpose and objectives of the Capacity management process
 The scope of the Capacity management process
 The importance of capacity management as a process to generate business value
 The policies, principles and basic concepts of Capacity management
 The main activities, methods and techniques that enable capacity management, and how they relate to planning, protection and optimization
 The triggers, inputs, outputs and interfaces of capacity management and its interfaces with other processes
 The capacity management information system and its role in information management
 How the critical success factors and key performance indicators can be used to demonstrate the efficiency and effectiveness of successful capacity management
 Challenges and risks of capacity management

Learning Objectives

This module covers the purpose, objectives and scope of Availability Management and its importance as a process to generate business value.

It also covers the main activities, methods and techniques that enable Availability Management and how they relate to planning, protection and optimization.

To meet the learning outcomes and examination level of difficulty, the candidates must be able to understand, describe, identify, demonstrate, apply, distinguish, produce, decide or analyze:

 The purpose and objectives of the availability management process
 The scope of the availability management process
 The importance of availability management as a process to generate business value
 The policies, principles and all basic concepts of availability management
 The main activities, methods and techniques that enable availability management and how they relate to planning, protection and optimization
 The triggers, inputs, outputs and interfaces of availability management, and its interface with other processes
 How availability management relates to information management
 How critical success factors and key performance indicators can be used to demonstrate the effectiveness and efficiency of the availability management process
 The challenges and risks associated with the availability management process

Learning Objectives

This module looks at the basic concepts and principles relating to IT Service Continuity Management.

A complete overview of the objectives, scope and importance of ITSCM as a process to generate business value are explored.

ITSCM policies, principles, concepts, activities, methods and techniques are explained in relationship to PPO practices through each of the four stages of the ITSCM lifecycle Efficient use of ITSCM metrics are reviewed in this module.

To meet the learning outcomes and examination level of difficulty, the candidates must be able to understand, describe, identify, demonstrate, apply, distinguish, produce, decide or analyze:

 The purpose and objectives of the ITSCM process
 The scope of the ITSCM process
 The importance of ITSCM as a process to generate business value
 The policies, principles and basic concepts of ITSCM
 The process activities, methods and techniques and how they relate to planning, protection and optimization, particularly stages 1-4 of the ITSCM lifecycle
 Invocation of ITSCM
 The triggers, inputs and outputs and interfaces of ITSCM and its interface with other processes
 Information management for the ITSCM process
 How critical success factors and key performance indicators can be used and applied to demonstrate effectiveness and efficiency of successful ITSCM
 The challenges and risks associated with the ITSCM process

Learning Objectives

The module looks at the process of Information Security Management contributes to PPO practices.

A complete overview of the objectives, scope and importance of Information Security Management as a process to generate business value are explored. Information Security Management policies, principles, concepts, activities, methods and techniques are explained in relationship to PPO practices Efficient use of Information Security Management metrics are reviewed in this module.

The candidate must be able to understand and describe:

 The purpose and objectives of the Information Security Management process
 The scope of the Information Security Management process
 The importance of information security management as a process to generate business value
 The policies and principles and basic concepts of Information Security Management
 The main activities, methods and techniques that enable this process and how they relate to planning, protection and optimization
 The triggers, inputs and outputs, and interfaces of information security management
 Information security management and the security management information system
 How critical success factors and key performance indicators can be used and applied to demonstrate effectiveness and efficiency of successful Information Security Management process
 The challenges and risks associated with the Information Security Management process

Learning Objectives

This module looks at the basic concepts and principles relating to Demand Management and the activities for the process and the triggers, inputs and outputs of the process.

A complete overview of the objectives, scope and importance of Demand Management as a process as well as of what activity based demand management and business activity patterns are. Demand Management policies, principles, concepts, activities, methods and techniques are explained in relationship to PPO practices.

Managing demand for service is explored, as well as how it interfaces to service design.

The candidate must be able to understand and describe:

 The purpose and objectives of the Demand Management process
 The scope of the Demand Management process
 The value to business lifecycle
 The policies and principles and basic concepts of demand management
 The process activities, methods and techniques of demand management
 The triggers, inputs and outputs, and interfaces
 Information management and Demand Management
 Critical success factors and key performance indicators
 The challenges and risks associated with the demand management process

Learning Objectives

This module covers the generic roles of Process Manager and Process Practitioner and the key roles/functions of Capacity Management Process Manager and Availability Management Process Manager.

It also covers the key roles/functions of the Service Continuity Management Process Manager and the Information Security Management Process Manager.

The candidate must be able to understand, describe ,identify, demonstrate, apply, distinguish, produce, decide or analyze the key roles/functions responsible for executing each process step as related to:

 Process manager
 Process practitioner
 Capacity management process manager
 Availability management process manager
 IT service continuity management process manager
 Information security management process manager demand management roles

Learning Objectives

This module covers the generic requirements for technology to assist Service Design, the evaluation criteria for technology and tooling for process implementation and the good practices for practice and process implementation.

It also covers the challenges, Critical Success Factors and risks related to implementing practices and processes, how to plan and implement Service Management technologies and the consideration for implementing technologies in supporting the processes within planning, protection and optimization practice, in particular, designing technology architectures.

The candidate must be able to understand and describe:

 The generic requirements for technology to assist service design
 The evaluation criteria for technology and tooling for process implementation
 The good practices for practice and process implementation
 The challenges, critical success factors and risks related to implementing practices and processes
 How to plan and implement service management technologies
 The consideration for implementing technologies in supporting the processes within planning, protection and optimization practice, in particular, designing technology architecture

Learning Objectives

This module prepares you for the ITIL Planning, Protection and Optimization examination.

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

ITIL 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

ITIL 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with ITIL practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, ITIL 4 has an all-new certification path.

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.

ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.