ITIL® Release, Control & Validation (RCV) eLearning - $699 (with exam voucher)

Ready to take your studies beyond ITIL Foundation? The Good e-Learning ITIL Release, Control & Validation (RCV) course focuses on enabling service planning, testing and implementation; all essential for the ITIL Service Lifecycle. You can even enjoy 24/7 tutor support and a FREE exam voucher!

LIMITED TIME ONLY! SAVE 20% WITH CODE: Q2-SAVE20

ITIL® Release, Control & Validation (RCV) Logo
ITIL® Release, Control & Validation (RCV) Review
ITIL® Release, Control & Validation (RCV) Review
ITIL® Release, Control & Validation (RCV) Review
ITIL® Release, Control & Validation (RCV) Review
ITIL® Release, Control & Validation (RCV) Review
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Key Features

  • Fully accredited training course

  • Credits awarded: 4

  • 91% average first time pass rate

  • FREE exam voucher

  • 6 months access

  • 25+ hours of course material

  • Quizzes & revision modules

  • Increase your earning potential by 20%

  • Expert tutor support

Course Overview - Try a Free Module

ITIL® Release, Control & Validation (RCV)

Release, Control and Validation (RCV) focuses on the practical application of RCV practices in order to enable change management, service asset and configuration management, release and deployment management, knowledge management, request fulfillment, service validation and testing.

This course offers everything you need to prepare for, take and pass the ITIL Release, Control and Validation exam, including a FREE exam voucher. Success in the exam will also earn you 4 credits towards the 22 credits needed to gain the ITIL Expert qualification.

Why take this course?

ITIL Release, Control & Validation (RCV) is one of the four courses that form the ITIL Capability Stream. It builds on the knowledge which you gained in your ITIL Foundation course. It takes a detailed look at some of the processes described in the ITIL Service Transition and Service Operation books.

This ITIL course will help you gain competence in the aspects of service management that relate to RCV, including RCV processes, the principles of service transition, how RCV supports and interacts with other ITIL Service Lifecycle activities and how to measure RCV, including the different roles and responsibilities.

This course is fully accredited by PeopleCert and licensed by AXELOS as an official examination institute for an ITIL Release, Control & Validation qualification in IT Service Management.

Students who take this course will learn:

  • Change Management - Enabling beneficial changes to be made with minimum disruption to IT services

  • Service Asset & Configuration Management - Maintaining information about the Configuration Items (CIs) required to deliver IT services, including their relationships

  • Release and Deployment Management - Ensuring that the integrity of the live environment is protected and that the correct components are released and deployed

  • Knowledge Management - Improving efficiency by reducing the need to rediscover knowledge

  • Request Fulfillment - Fulfilling Service Requests or requests for information

  • Service Validation & Testing - Ensuring that deployed releases and the resulting services meet customer expectations, and to verify that IT operations are able to support new services

  • Everything needed to pass the official ITIL Release, Control & Validation (RCV) exam

Trustpilot LogoLatest reviews:

6/7/2019

5 stars

I really enjoyed it

I really enjoyed it - great content packed in very good form: videos are short (1-2min per topic) and to the point, so you can easily go back; quizzes let you test your knowledge along the way; nice handouts help to review key items when needed. Plus the good e-learning support team is extremely responsive.

Maciej Osiński

5/23/2019

4 stars

Quick and responsive customer service.

Quick and responsive customer service.

H.H

5/22/2019

5 stars

Best Quality, Content and Price

Great content and platform. The video learning mixed with interactive modules is modern, easy to understand and mobile friendly. Not just a slide deck with voiceover. Hands down the best online training in terms of quality and for the price, an absolute no-brainer.

AC

5/12/2019

5 stars

Excellent so far with a broad selection of courses

Excellent course and support.

S.F.

5/11/2019

4 stars

The content is really good

The content is really good. The form could certainly be improved- it does not seem to be natively built inside good elearning platform (eg like ITIL V4 training) but rather embedded inside. Which means a large chunk of the screen is taken by controls, menu's etc and less than half of the screen is used for the actual content.

Maciej Osiński

 

Course Syllabus - Download the Datasheet

Module 1: Introduction to Release, Control & Validation

Learning Objectives

This module provides an introduction to the purpose and objectives of the service transition phase and the role that RCV plays within that phase and within the service life-cycle.

Considerations for developing a transition strategy and planning and coordinating service transition activities are explored, including associated roles and responsibilities.

The candidate must be able to understand and describe:

Purpose and objectives of service transition
Scope of the service transition phase in relation to the RCV processes, its value to the business and how the RCV processes interact with processes within other lifecycle stages
Defining service transition lifecycle stages
The key initiatives that are important for an effective preparation for service transition
The approach and best practices in planning and coordinating service transition activities
How service transition provides transition process support to stakeholders

Module 2: Change Management

Learning Objectives

This module addresses how the process of change management contributes to RCV practices.

The life-cycle stage emphasized in this module is service transition. A complete overview of the purpose, objectives, scope and importance of change management as a process to generate business value is explored and demonstrated using examples.

Change management policies, principles, concepts, activities, methods and techniques are explained in relation to RCV practices, and especially in relation to types of change requests and how they flow through the process. Efficient use of change management metrics are reviewed in this unit, as well as how service operation and continual service improvement interacts with change management.

The candidate must be able to understand and describe:

The purpose and objectives of the Change Management process and describe its practical application within a business environment
The scope of the Change Management process
The business value of change management and demonstrate some practical examples in real-life situations
Change management policies, and its design and planning considerations
Types of change request, and describe them using examples by service lifecycle stage; distinguish changes, requests for change (RFCs) and change records
The role of change models, change proposals and standard changes
The options and considerations for remediation planning
Typical activities involved in managing changes, and describe workflow of processing different types of change requests
The methods and techniques associated with each major change management activity
The change management process triggers, inputs, outputs and interfaces with other processes
The role of the configuration management system (CMS) in change management
How change management can be effectively measured, and examples of critical success factors and key performance indicators
The challenges and risks of change management
Typical change management activities that may be performed on a day-to-day basis during the service operation lifecycle stage
Managing organization and stakeholder change as an essential part of continual improvement

Module 3: Service Asset and Configuration Management

Learning Objectives

This module expands on how the process of service asset and configuration management (SACM) contributes to RCV practices.

The life-cycle phase emphasized in this module is service transition. It provides a complete overview of the purpose, objectives, scope and importance of SACM as a process to generate business value.

SACM policies, principles, concepts, activities, methods and techniques are explained in relation to RCV practices. The importance and use of configuration items (CIs) is explained, along with tools, activity models, CMS back-ups and historical data.

Efficient use of SACM metrics are reviewed in this module, as well as how service operation interacts with SACM.

The candidate must be able to understand and describe:

The purpose and objectives of the SACM process
The scope of SACM
The business value of the SACM process, and demonstrate some practical examples in real-life situations
SACM policies and basic concepts and various types of CIs
The use of a configuration management system (CMS), and its major components, in supporting the effective execution of SACM process
The activities of asset management, the role of software asset management and associated tools
The key SACM process activities and deliverables for executing each of these activities
The SACM process triggers, inputs, outputs and interfaces with other processes
The information management considerations for SACM & the challenges and risks of SACM
How the SACM process can be effectively measured, and examples of critical success factors and key performance indicators and their application
Typical SACM activities performed on a daily basis by service operation

Module 4: Service Validation and Testing

Learning Objectives

This module introduces the service validation and testing (SVT) process and looks at how it contributes to RCV.

It provides a complete overview of the purpose, objectives, scope and importance of SVT as a process, the various test models, test and validation conditions. SVT policies, principles, concepts, activities, methods and techniques are explained in relation to RCV practices and building/achieving quality of service.

Efficient use of SVT metrics is reviewed in this module in terms of business value contribution and internal efficiency.

The candidate must be able to understand and describe:

The purpose and objectives of the SVT process
The scope of the SVT process
The business value of the SVT process, and demonstrate some practical examples in real-life situations
How policies can drive and support the execution of the SVT process, and describe practical examples of such policies
Various test models, their objectives and test conditions, and examples of validation conditions
Various validation and testing perspectives, their purposes and the stakeholder groups ’ requirements to be addressed
The use of test levels and test models to help with build quality service deliverables during the early stage of the service development lifecycle
The key activities of the SVT process, the underlying method and techniques in performing each step
The SVT process triggers, inputs, outputs and interface with other processes
The practices of maintaining test data and test environments in respect of changing test requirements
How the SVT processes can be measured in terms of business value contribution and internal efficiency, and examples of critical success factors and key performance indicators
The challenges and risks of SVT

Module 5: Release and Deployment Management

Learning Objectives

This module covers how the release and deployment management (RDM) process contributes to RCV practices.

It provides a complete overview of the purpose, objectives, scope and importance of release and deployment management as a process to generate business value.

Release and deployment management policies, principles, concepts, activities, methods and techniques are explained in relationship to RCV practices. The concept of the release module is explained, along with RDM planning, release build and test, pilots, deployment, logistics, delivery, retirement, risks and financials.

Efficient use of RDM critical success factors and key performance indicators are reviewed.

The candidate must be able to understand and describe:

The purpose, and objectives of the RDM process
The scope of the RDM process
The business value of the RDM process
RDM policies, the concept of a release unit, release design options and considerations, and models
The four phases of RDM
Release and deployment planning considerations
Release and deployment plans
Pass/fail criteria
Build and test planning
Planning release packaging and build
Preparation for release build and test
Deployment planning
Planning of pilots
Financial/commercial planning
The key steps and techniques for performing the release build and test stage
Release and build documentation
Acquire and test input configuration items and components
Build and manage the test

Module 6: Request Fulfillment

Learning Objectives

This module looks at how the request fulfilment process contributes to RCV practices.

The life-cycle phase emphasized in this unit is service operation. A complete overview of the purpose, objectives, scope and importance of request fulfillment as a process, as well as of how request fulfillment may help to establish a self-help service practice within an organization.

Request fulfillment policies, principles, concepts, activities, methods and techniques are explained in relation to RCV practices. The relationship between request fulfillment and release and deployment management is explored, as well as how it differs from incident management.

The candidate must be able to understand and describe:

The purpose, objectives and scope of the request fulfillment process
The business value of the request fulfillment process
Request fulfillment policies, principles and basic concepts
Request fulfillment activities and demonstrate some practical examples of service requests that can be offered as standard services by category
Request fulfillment process triggers, inputs, outputs and interfaces (particularly with RDM, SACM and change management)
Information required by the request fulfillment process
How request fulfillment can be effectively measured, and examples of critical success factors and key performance indicators
Challenges and risks pertaining to request fulfillment

Module 7: Change Evaluation

Learning Objectives

This module covers the change evaluation process of service transition and how it contributes to RCV and provides a complete overview of the purpose, objectives, scope and importance of change evaluation as a process.

Change evaluation policies, principles, concepts, activities, methods, and techniques are explained in relation to RCV practices.

The evaluation of predicted and actual service performance and their relation to risk management is also discussed.

The candidate must be able to understand and describe:

The purpose, objectives and scope of the change evaluation process
The business value of the change evaluation process
Change evaluation policies, principles and use of the Plan-Do-Check-Act model
Change evaluation process terminology and typical change evaluation process workflow
Perspectives to consider when executing an evaluation plan, the intended and unintended effect of a change, and factors for evaluating the effectiveness of a service change
The evaluation of predicted service performance and actual performance and of risk management
How this can impact the course of actions for the overall service design / change evaluation
Evaluation report contents
Change evaluation process triggers, inputs, outputs and interfaces
The role of the SKMS and CMS
How change evaluation can be effectively measured, and examples of critical success factors and key performance indicators
Challenges and risks pertaining to change evaluation

Module 8: Knowledge Management

Learning Objectives

This module deals with how the KM process contributes to RCV practices. It covers a complete overview of the purpose, objectives, scope and importance of KM as a process, and the benefits of deploying a service knowledge management system (SKMS).

The basic layers of the KM concept using the data-information-knowledge-wisdom (DIKW) structure are covered, as well as what constitutes an effective KM strategy with practical techniques for enabling knowledge transfer.

It covers KM policies, principles, concepts, activities, methods and in relation to RCV practices and the importance of the stakeholder groups. Efficient use of KM critical success factors and key performance indicators are reviewed.

The candidate must be able to understand and describe:

The purpose, objectives and scope of the KM process
The business value of the KM process, especially in the context of service transition
KM policies and use of DIKW structure. The SKMS and its relationship with the CMDB and CMS, using examples
KM activities and practical techniques for enabling a KM strategy, knowledge transfer and the effective management of data, information and knowledge
Demonstrate the benefits of using an SKMS through examples
KM process triggers, inputs, outputs and interfaces. The stakeholder groups within the IT service management organization whose support is needed for effective knowledge management.
Information management aspects to consider when creating an SKMS
How KM can be effectively measured, and examples of critical success factors and key performance indicators
Challenges and risks pertaining to KM

Module 9: RCV Roles and Responsibilities

Learning Objectives

This module deals with how service transition roles and responsibilities contribute to RCV practices.

It defines and discusses change management, release and deployment management, service validation and testing, service asset and configuration management, knowledge management, request fulfillment and change evaluation roles/functions that are responsible for executing each step of the process.

The candidate must be able to understand and describe:

Generic roles involved in service transition
The key roles/functions responsible for executing each process step
Generic roles in service transition
Transition planning and support
Change management
Service asset and configuration management
Release and deployment management
Service validation and testing
Request fulfillment
Change evaluation
Knowledge management

Module 10: Technology and Implementation Considerations

Learning Objectives

This module deals with technology and implementation considerations and how they contribute to RCV practices.

Service design is specifically used to identify good practices and evaluation criteria for technology and tools. Service operation provides the specifics on managing changes in operations, service operation and project management, assessing and managing risk in service operation, operational staff in service design and transition and planning and implementing service management technology.

Service transition provides the specifics on the technology considerations for implementing and collaboration for service asset and configuration management and knowledge management.

The candidate must be able to understand and describe:

The list of generic requirements for integrated ITSM technology
The evaluation criteria for service management tools for process implementation
The RCV practices for process implementation
Managing change in operations
Service operation and project management
Assessing and managing risk in service operation
Operational staff in service design and transition
The challenges, critical success factors and risks relating to implementing service transition practices and processes
How to plan and implement service management technologies
The technology considerations for implementing the following processes and activities
Knowledge management tools, collaboration, and configuration management system

Module 11: Exam Preparation

Learning Objectives

This module summarizes the material covered in the previous modules and prepares candidates for the examination.

 

Exams / Assessments

In order to achieve this ITIL Intermediate qualification, you must pass the ITIL® Release, Control & Validation Certificate in IT Service Management exam.

You can take the exam online (virtually) using a service provided by PeopleCert.

Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.

What you need to know about the exam:

  • It is a complex multiple-choice exam with 8 scenario-based questions

  • There is a time limit of 90 minutes to complete the exam

  • The exam is closed book, with only the provided materials being permitted for use

  • The pass mark for the exam is 70%: you must get 28 out of 40 questions correct

  • Successfully passing the exam will earn delegates 4 credits towards ITIL Expert level

  • In countries where English is a second language, the time allocated for the exam is extended to 120 minutes

You will be tested on:

  • Introduction to Release, Control and Validation

  • Change Management

  • Service Asset and Configuration Management

  • Service Validation and Testing

  • Release and Deployment Management

  • Request Fulfillment

  • Change Evaluation

  • Knowledge Management

  • RCV Roles and Responsibilities

  • Technology and Implementation Considerations

ITIL® Release, Control & Validation (RCV)

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