As well as in-depth visual learning, this course contains audio and video narratives, quizzes and practice exams to provide the best learning experience possible. View the video below or click on the screenshots to see a larger version.
ITIL Release, Control & Validation (RCV) is one of four courses that form the ITIL Intermediate Capability stream and builds on the knowledge you gained in your ITIL Foundation course. It takes a detailed look at some of the processes described in the Service Transition and Service Operation books.
This ITIL course will help you gain competence in the aspects of service management that relates to RCV, including:
A detailed understanding of the RCV processes: change management, service validation and testing, service asset and configuration management, knowledge management, change evaluation, and request fulfillment
The principles of service transition
How RCV supports and interacts with other service life-cycle activities
How to measure RCV
RCV roles and responsibilities
With this course, you'll receive 6 months access from the date of purchase as well as a FREE exam voucher to use whenever you are ready to sit the exam!