ITIL® Service Design (SD) eLearning - Syllabus - $699.00

  • Accredited by PeopleCert

  • Credits awarded: 3

  • 20 hours of course material

  • FREE exam voucher

  • Practice exams

  • Instant 6 months access

This eLearning course contains all the learning materials you need in order to prepare for the ITIL Service Design exam.

Our course has been accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for the ITIL® Service Design Certificate in IT Service Management.

The official mock exams are provided and the course includes a module on how to approach these, working through some examples.

Each of the syllabus areas will be covered in a module of the course; each module may contain a number of lessons, dependent on the areas covered.

In addition to the resources provided, the examination guidance recommends that candidates should complete at least 20 hours of personal study. You will also have the option to get help from the Good e-Learning tutors at any time!


Full Details of our ITIL SD Course:

Browse the contents of this eLearning course by clicking on a module title below that you would like to know more about. Why not try a free trial module of our course before you buy!

  • Module 1: Introduction to Service Design

    • This module covers the purpose, goals, objectives and scope of service design and the business value of service design activities. The context of service design in the ITIL service lifecycle and the inputs and outputs of service design are also covered, including the service design package and service acceptance criteria.

      The candidate must be able to understand and describe:

      The purpose, objectives and scope of Service Design
      The context of Service Design in relation to the Service Lifecycle
      Input, outputs of the SDP and Service Acceptable Criteria

  • Module 2: Service Design Principles

    • The learning objective for this module is to gain sufficient knowledge, to interpret and analyse service design principles, techniques and relationships and their application to the design of effective service solutions.

      The module will cover:

      Balanced Service Design
      Service requirements
      Aspects of Service Design
      Service Oriented Architecture

  • Module 3: Service Design Processes

    • The module covers the managerial and supervisory aspects of service design processes. It excludes the day-to-day operation of each process. More detailed process operation guidance is covered in the service capability courses.

      Each process is considered from the management perspective. That means at the end of this module you should understand those aspects that would be required to understand each process and its interfaces, oversee its implementation and judge its effectiveness and efficiency.

      This module covers:

      Design Coordination
      Service Catalogue Management
      Service Level Management
      Availability Management
      Capacity Management
      IT Service Continuity Management
      Information Security Management
      Supplier Management

  • Module 4: Service Design Technology Related Activities

    • This module covers the service design activities and techniques within requirements engineering, and those in relation to data and information management, as well as application management.

      It will specifically include:

      Management of technology related activities commonly performed in the service design stage
      Service design activities and techniques within requirements engineering
      Data and information management
      Application management
      Capacity Management
      Service design activities and techniques within requirement engineering
      Service design activities and techniques within data and information management and associated with application management

  • Module 5: Organizing for Service Design

    • This module covers the Service Design roles, responsibilities and capabilities. Techniques for assigning roles are also introduced and explained.

      It will specifically include:

      Service design roles, responsibilities and capabilities
      Techniques for assigning roles are introduced and explained
      Aspects associated with the service design roles, responsibilities and capabilities
      The functions within service design
      Roles and responsibilities within the service design lifecycle stage for each of the service design processes

  • Module 6: Technology Considerations

    • In this module you will gain sufficient knowledge, to interpret and analyze technology considerations in Service Design.

      It will specifically include:

      Interpret and analyze technology considerations in service design
      Upon completion, students should understand what is involved in the types of tools that would benefit service design
      The requirements for service management tools

  • Module 7: Implementation and Improvement of Service Design

    • This module covers the service design issues, prerequisites for success, and the six stage implementation approach. Pertinent techniques are addressed and reviewed, business impact analysis, service level requirements and risks assessment.

      It will specifically include:

      The service design issues relating to business impact analysis, service level requirements and risks
      The six-stage implementation approach
      Measurements of service design, as a prerequisite for success

  • Module 8: Challenges, Critical Success Factors and Risks

    • This module covers the challenges and risks facing service design and how critical success factors (CSF) contribute to service design.

      The module enables you to understand the challenges, risks and critical success factors relating to service design.

      It will specifically cover:

      Challenges, CSFs and Risks

  • Module 9: Exam Preparation

    • This module summarizes the material covered in all previous modules and prepares candidates for the examination.

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