ITIL® Service Design (SD) eLearning - $609 (with exam)

Learning Objectives

This module covers the purpose, goals, objectives and scope of service design and the business value of service design activities. The context of service design in the ITIL service lifecycle and the inputs and outputs of service design are also covered, including the service design package and service acceptance criteria.

The candidate must be able to understand and describe:

 The purpose, objectives and scope of Service Design
 The context of Service Design in relation to the Service Lifecycle
 Input, outputs of the SDP and Service Acceptable Criteria

Learning Objectives

The learning objective for this module is to gain sufficient knowledge, to interpret and analyse service design principles, techniques and relationships and their application to the design of effective service solutions.

The module will cover:

 Balanced Service Design
 Service requirements
 Aspects of Service Design
 Service Oriented Architecture

Learning Objectives

The module covers the managerial and supervisory aspects of service design processes. It excludes the day-to-day operation of each process. More detailed process operation guidance is covered in the service capability courses.

Each process is considered from the management perspective. That means at the end of this module you should understand those aspects that would be required to understand each process and its interfaces, oversee its implementation and judge its effectiveness and efficiency.

This module covers:

 Design Coordination
 Service Catalogue Management
 Service Level Management
 Availability Management
 Capacity Management
 IT Service Continuity Management
 Information Security Management
 Supplier Management

Learning Objectives

This module covers the service design activities and techniques within requirements engineering, and those in relation to data and information management, as well as application management.

It will specifically include:

 Management of technology related activities commonly performed in the service design stage
 Service design activities and techniques within requirements engineering
 Data and information management
 Application management
 Capacity Management
 Service design activities and techniques within requirement engineering
 Service design activities and techniques within data and information management and associated with application management

Learning Objectives

This module covers the Service Design roles, responsibilities and capabilities. Techniques for assigning roles are also introduced and explained.

It will specifically include:

 Service design roles, responsibilities and capabilities
 Techniques for assigning roles are introduced and explained
 Aspects associated with the service design roles, responsibilities and capabilities
 The functions within service design
 Roles and responsibilities within the service design lifecycle stage for each of the service design processes

Learning Objectives

In this module you will gain sufficient knowledge, to interpret and analyze technology considerations in Service Design.

It will specifically include:

 Interpret and analyze technology considerations in service design
 Upon completion, students should understand what is involved in the types of tools that would benefit service design
 The requirements for service management tools

Learning Objectives

This module covers the service design issues, prerequisites for success, and the six stage implementation approach. Pertinent techniques are addressed and reviewed, business impact analysis, service level requirements and risks assessment.

It will specifically include:

 The service design issues relating to business impact analysis, service level requirements and risks
 The six-stage implementation approach
 Measurements of service design, as a prerequisite for success

Learning Objectives

This module covers the challenges and risks facing service design and how critical success factors (CSF) contribute to service design.

The module enables you to understand the challenges, risks and critical success factors relating to service design.

It will specifically cover:

 Challenges, CSFs and Risks

Learning Objectives

This module summarizes the material covered in all previous modules and prepares candidates for the examination.

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

ITIL 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

ITIL 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with ITIL practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, ITIL 4 has an all-new certification path.

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.

ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.