ITIL® Service Offerings & Agreements (SOA) eLearning - Overview - $699.00

  • Accredited by PeopleCert

  • Credits awarded: 4

  • 30 hours of course material

  • FREE exam voucher

  • Practice exams

  • Instant 6 months access

Service Offerings and Agreements (SOA) focuses on the practical application of SOA practices in order to enable service portfolio, service catalogue, service level, demand, supplier and business relationship management and financial management for IT services.

The ITIL Service Offerings and Agreements Certificate has become the IT industry's de-facto intermediate professional qualification in the field of IT Service Management.

This course will provide you with a good understanding of Service Offerings and Agreements principles, its processes and other aspects within the capability stream.


Why Study ITIL OSA with Good e-Learning?

This is an accredited, interactive eLearning course for students who wish to become certified in ITIL Service Offerings and Agreements. As well as in-depth visual learning content, the online course contains audio and video narratives, quizzes and practice exams.

By taking this course, students will benefit from learning the following:

  • Service Portfolio Management - Ensuring that the service provider has the right mix of services to meet required business outcomes at an appropriate level of investment

  • Service Catalogue Management - Providing vital information for all other Service Management processes: Service details, current status and the services' inter dependencies

  • Service Level Management - Ensuring SLA’s are negotiated with customers and service design in accordance with agreed targets. Also responsible for ensuring OLA’s and contracts are appropriate, and to monitor and report on service levels

  • Demand Management - Ensuring that the service provider has sufficient capacity to meet the required demand

  • Supplier Management - Ensuring that all contracts with suppliers support the needs of the business, and that all suppliers meet their contractual commitments

  • Financial Management for IT Services - Ensuring management of the service provider's budgeting, accounting and charging requirements

  • Business Relationship Management - Ensuring a positive relationship with customers; identifying the needs of existing and potential customers and ensuring that appropriate services are developed to meet those needs


The Benefits of eLearning:

  • All Good e-Learning courses run entirely over the web and have been carefully designed to provide the most comprehensive, interactive and flexible learning experience available. Study when it suits you - at home, at work or on the move.

  • Flexibility to learn from your desktop, laptop or tablet at your own pace, when it suits YOU. Anytime. Anywhere (an internet connection is required).

  • Our courses are easy-to-use. Students will benefit from an interactive multimedia environment that enhances the way you study.

  • With eLearning, individuals and organizations avoid the typical costs of travel and consultancy by studying independently online.

  • Our online training courses are designed with mobility and accessibility in mind. You can access your training from any desktop computer, laptop, tablet, or mobile phone.

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