ITIL® Service Offerings & Agreements (SOA) eLearning - Exams - $699.00

  • Accredited by PeopleCert

  • Credits awarded: 4

  • 30 hours of course material

  • FREE exam voucher

  • Practice exams

  • Instant 6 months access

Thinking of sitting the ITIL Service Offerings & Agreements Exam? On this page, you will find everything you need to know!

In order to achieve this ITIL Intermediate qualification, you must pass the ITIL® Service Offerings & Agreements Certificate in IT Service Management exam.

You can take the exam online (virtually) using a service provided by PeopleCert.


What you Need to Know About the Exam:

The examination will consist of a complex multiple choice, scenario-based closed book paper of 8 questions, to be answered within 90 minutes.

To pass the exam you must get 28 out of 40 questions correct, or 70% and If successful, delegates will gain 4 credits towards ITIL Expert level.

The course materials provided in the Service Offerings & Agreements eLearning course will provide you with all the information you need for this exam.

Exam Duration: Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary).

Before you book you can test that your computer configuration will meet the requirements for a PeopleCert exam, using this online test.

This test focuses on the suitability of your webcam, microphone and internet connection. Please Visit the PeopleCert website for a complete list of information and guidance.


You Will be Tested on:

  • Introduction to Service Offerings & Agreements

  • Service Portfolio Management

  • Service Catalogue Management

  • Service Level Management

  • Demand Management

  • Supplier Management

  • Financial Management

  • Business Relationship Management

  • SOA roles and responsibilities

  • Technology and Implementation Considerations

  • Exam Preparation

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