ITIL® Service Strategy (SS) eLearning - $640 (with exam)

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Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 20+ hours

  • Access period: 6 months

  • Credits awarded: 3

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

ITIL® Service Strategy (SS)
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  Wasn't sure if I should do in-class or self paced. The ITIL training from Good e-Learning was well organized and the quizzes were a great recap. I passed the exam!  

Please note that ALL ITIL v3 Intermediate level courses will be discontinued by AXELOS on January1st 2022. After this date, students will not be able to sit an exam.

Looking for the latest version of the ITIL framework? Visit our ITIL® 4 Foundation course page and try a FREE trial!

About this course:

Earn your ITIL Service Strategy (SS) certification with the award-winning team at Good e-Learning!

Strategy is an essential part of the ITIL Service Lifecycle, with ITIL practitioners following strict processes to define value, analyze markets, and create plans for services that will fulfill all key requirements for customers and stakeholders. This Good e-Learning course covers everything you need to know about Service Strategy and how it relates to other elements of the Service Lifecycle. Kickstart your ITIL V3 training today and get one step closer to becoming an ITIL Expert!

Who is this course aimed at?

  • ITIL V3 learners planning to reach the rank of ITIL Expert or ITIL Master

  • Learners and organizations interested in the role that IT services play in achieving business and customer-centric objectives

  • Anyone seeking a practical understanding of the Service Strategy stage of the ITIL Service Lifecycle

  • Organizations wishing to fully adopt ITIL V3’s best practices

  • Anyone seeking to pass the ITIL Service Strategy (SS) exam on their first attempt

What will you learn by taking this course?

  • How to demonstrate an understanding of the risks and success factors used to develop and progress strategies within an organization or program

  • A complete overview of defining ‘service value’, business-case development, service assets, market analysis, and different types of service providers

  • A full understanding of customer business objectives and priorities, as well as the role that IT services play in achieving them

  • Everything needed to pass the official ITIL Service Strategy (SS) exam

Why should you take this course?

  • ITIL is one of the world’s most popular frameworks for IT service management and optimization

  • Good e-Learning is not only an award-winning online training provider but also an accredited ‘Market Leader’ for ITIL training

  • The course features a practice exam simulator, as well as regular knowledge checks to help learners cement their training

  • The course comes with interactive slides, instructor-led videos, customized graphics, and other online training assets created with help from experienced subject matter experts

  • Good e-Learning courses can be accessed via the Docebo app, so students can study any time, anywhere

  • Passing the ITIL Service Strategy (SS) exam will earn a candidate three credits to go towards taking the Managing Across the Lifecycle (MALC) exam

  • We offer each student 6 months of access, a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)

  • This course is fully accredited by PeopleCert on behalf of AXELOS

Module 1: An Introduction to Service Strategy

Learning Objectives

This Module addresses the core concepts of service strategy in terms of its purpose, objectives, scope and its relationship to the other ITIL Lifecycle Stages.

The candidate must be able to understand and describe:

The purpose of service strategy
The objectives of service strategy
Service strategy’s value to the business

Understand and describe the context of service strategy in relation to the 4 stages of the service lifecycle:

Service Design
Service Transition
Service Operation
Continual Service Improvement

Module 2: Service Strategy Principles

Learning Objectives

This module unit covers the elements of service strategy that are necessary to understand, use and apply the processes within service strategy to create business value.

It will enable the use of the knowledge, interpretation and analysis of service strategy principles, techniques and relationships, and the application for creation of effective service strategies.

The candidate must be able to understand, describe and apply the following topics:

Service Strategy Basics
Services and Value
Assets and Service Providers
Defining Services
Service Economics
Sourcing Strategies

Module 3: Service Strategy Processes

Learning Objectives

The module covers the managerial and supervisory aspects of service strategy processes. It excludes the day-to-day operation of each process. More detailed process operation guidance is covered in the service capability courses.

Each process is considered from the management perspective. That means at the end of this module you should understand those aspects that would be required to understand each process and its interfaces, oversee its implementation and judge its effectiveness and efficiency.

The candidate must be able to understand, describe and apply the following topics:

Strategy Management
Service Portfolio Management
Financial Management
Demand Management
Business Relationship Management

Module 4: Governance

Learning Objectives

In this module you will learn how governance can be analysed and used to set strategy with the use of governance frameworks and bodies.

This unit will enable the analysis of IT governance and to use it to set strategy by leveraging governance frameworks and bodies.

This module covers:

What is Governance?
Strategy, Policy and Plan
Setting the strategies, policies and plans
Governance Framework
What is IT Governance?
Governance Bodies
IT Steering Group
Strategy to Governance

Module 5: Organizing for Service Strategy

Learning Objectives

This module looks at the organizational considerations relating to service strategy, including organizational development, departmentalization and design.

This unit enables the understanding of the concepts of organizational considerations as it relates to service strategy.

This module covers:

Centralized, Federated, or Decentralized?
Deciding on a Structure
Speed of Change
Organization Departmentalization
Organizational Design
Organizational Design Steps

Module 6: Technology Considerations

Learning Objectives

This module looks at the technological considerations involved with service strategy. These include service automation, analytics and different technology interfaces.

This unit enables the understanding of the relevance and opportunities service automation in the service strategy lifecycle stage.

This module covers:

Service Automation Benefits
Areas for Possible Service Automation
Automation reduces variation
Preparing for Automation
Service Analytics and Instrumentation
Service Analytics
Characteristics of good Service Interfaces
The Critical Role of Service Interfaces
Types of Service Technology Encounters
Self-Service Channels

Module 7: Implementing Service Strategy

Learning Objectives

In this module you will learn how to develop implementation strategies that follow a lifecycle approach.

The module covers:

Implementation Through the Lifecycle
Following a Lifecycle Approach
The Impact of Service Strategy on other lifecycle Stages

Module 8: Challenges, Critical Success Factors and Risks

Learning Objectives

The primary goal of this module is for you to get to grips with the challenges, risks and Critical Success factors involved with service strategy.

The module covers:

Critical Success Factors (CSFs)

Module 9: Exam Preparation

Learning Objectives

This section has been designed to support your preparations for the service strategy exam, and includes 2 mock exams, as well as detailed analysis of the exam format and how to complete the exam.

In order to achieve this ITIL Intermediate qualification, you must pass the ITIL® Service Strategy Certificate in IT Service Management exam.

You can take the exam online (virtually) using a service provided by PeopleCert.

This course comes with a FREE exam voucher and is eligible for exam pledge (a free resit on us!) - That's how confident we are that you'll pass first time!

Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.

When you are ready to use your free exam voucher, simply contact Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the course access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.

ITIL v3 Intermediate SS exam:

  • It is a complex multiple-choice exam with 8 scenario-based questions

  • There is a time limit of 90 minutes to complete the exam

  • The exam is closed book, with only the provided materials being permitted for use

  • The pass mark for the exam is 70%: you must get 28 out of 40 questions correct

  • Successfully passing the exam will earn delegates 3 credits towards ITIL Expert level

  • In countries where English is a second language, the time allocated for the exam is extended to 120 minutes

You will be tested on:

  • Introduction to service strategy

  • Service strategy principles

  • Service strategy processes

  • Governance

  • Organizing for service strategy

  • Technology considerations

  • Implementing service strategy

  • Challenges, critical success factors and risks

What is ITSM?

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

How much is an ITIL certification worth?

According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

How does ITIL work?

ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

How can ITIL benefit businesses?

ITIL 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

ITIL 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What's new with ITIL 4?

There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with ITIL practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, ITIL 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement ITIL?

ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

Save 10% today with code: ITIL-10


Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 20+ hours

  • Access period: 6 months

  • Credits awarded: 3

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

ITIL® Service Strategy (SS) Logo Course Conductor Winner

Mark Smalley - Course Advisor

Leading IT Management Consultant, Author & Contributor to the ITIL 4 Framework

  Many individuals and corporate organizations around the world use Good e-Learning to remain relevant in today's changing world. Their ITIL courses are attractively presented and easy to follow giving students the best possible chance at succeeding in the examination  

This ITIL v3 course has a 93% 1st time pass rate and can increase your earning potential by up to 35%!  TRY A FREE TRIAL

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Exam Pledge from Good e-Learning

At Good e-Learning, we're dedicated to ensuring success. That's why we offer Exam Pledge which entitles students to a free exam retake on any eligible course (see full list).

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As long as you have purchased a Good e-Learning course that is eligible for Exam Pledge and adhere to the conditions listed below, you will be able to request a free resit. If you fail your first exam, simply contact our support team to claim your retake voucher.

Exam pledge conditions

As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01/10/2019 and cannot be used for anyone sitting an exam for the third time. The course must be purchased directly through Good e-Learning and must have a valid order number. Please see full terms here.