ITIL® Service Transition (ST) eLearning - Syllabus - $699.00

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  • Accredited by PeopleCert

  • Credits awarded: 3

  • 21 hours of course material

  • FREE exam voucher

  • Practice exams

  • Instant 6 months access

This eLearning course contains all the learning materials you need in order to prepare for the ITIL Service Design exam.

Our course has been accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for the ITIL® Service Transition Certificate in IT Service Management.

The official mock exams are provided and the course includes a module on how to approach these, working through some examples.

In addition to the resources provided , the examination guidance recommends that candidates should complete at least 20 hours of personal study. You will also have the option to get help from the Good E-learning tutors at any time!

 

Full Details of our ITIL ST Course:

Each of the syllabus areas will be covered in a module of the course; each module may contain a number of lessons, dependent on the areas covered.

Browse the contents of this eLearning course by clicking on a module title below that you would like to know more about. Why not try a free trial module of our course before you buy!

  • Module 1: Introduction to Service Transition

    • This module covers the core concepts of Service Transition in terms of its purpose, objectives, scope and its relationship to the other ITIL lifecycle stages.

      The module covers:

      The purpose and objective of service transition
      The scope of service transition
      Service transition’s value to the business

      The candidate must able to understand and describe the context of service transition in relation to the other 4 stages of the service lifecycle:

      Service Strategy
      Service Design
      Service Operation
      Continual Service Improvement

  • Module 2: Service Transition Principles

    • The learning objectives for this module cover the knowledge, interpretation and analysis of:

      Service transition principles, techniques and relationships
      Application to ensure new, modified or retired services meet the expectations of the business
      Service transition policies, principles and best practices
      How service transition performance can be optimized
      Typical metrics
      Inputs and outputs by lifecycle stage

      The candidate must be able to understand, describe and apply the concept of:

      Service and role of utilities, warranties, capabilities and resources
      Key policies and best practice principles

  • Module 3: Service Transition Processes

    • The module covers the managerial and supervisory aspects of service transition processes. It excludes the day-to-day operation of each process.

      More detailed process operation guidance is covered in the service capability courses.

      Each process is considered from the management perspective. That means at the end of this module you should understand those aspects that would be required to understand each process and its interfaces, oversee its implementation and judge its effectiveness and efficiency.

      The module will cover:

      Transition planning and support
      Change management
      Service asset and configuration management
      Release and deployment management
      Service validation and testing
      Change evaluation
      Knowledge management

  • Module 4: Managing People through Service Transition

    • This module introduces a high-level view of the communications and stakeholder management activities which support Service Transition.

      Topics include:

      Managing communications
      Commitment
      Organizational change
      Stakeholder change

      Candidates must be able to understand, describe, identify, demonstrate, apply, distinguish, produce, decide or analyze the subject areas of:

      Managing communications and commitment
      Managing organizational and stakeholder change
      Stakeholder management
      Managing communications and commitment through service transition
      Service transition’s role in organizational change
      Service transition’s approach to stakeholder management

  • Module 5: Organizing for Service Transition

    • This module explores roles, responsibilities and organizational structures that are appropriate within Service Transition.

      Topics include:

      Organizational development and the role of technical and application management function in service transition
      Organizational context for transitioning of a service
      Service transition roles and responsibilities
      Organizational context of service transition

  • Module 6: Technology Considerations

    • This module covers technology considerations for service transition. Technology’s role in service transition is explored, as well as how it should be “designed in”, and the mechanisms for maintaining and maximizing benefit from the technology.

      This module enables understanding of the following:

      Technology requirements for service transition that support service transition as a whole and that support service transition’s integration into the whole lifecycle
      Knowledge management tools
      Collaboration and configuration management systems

  • Module 7: Implementation and improvement of service transition

    • This module covers the challenges of implementing and improving Service Transition by looking at Key activities in the introduction of service transition, developing an integrated approach to service transition processes and implementing service transition in a virtual or cloud environment.

      The candidate must be able to understand and describe:

      Key activities in the introduction of service transition
      An integrated approach to service transition processes
      Implementing service transition in a virtual or cloud environment

  • Module 8: Challenges, critical success factors and risks

    • The learning objective for this module is to understand the challenges, risks and critical success factors relating to service transition.

      Challenges facing service transition
      Critical success factors
      Risks
      External factors that affect the approach to service transition

  • Module 9: Exam Preparation

    • This unit summarizes the material covered in the previous units and prepares candidates for the examination.

      It is likely that most course providers will wish to offer and review at least one opportunity for a mock examination.

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