IT4IT™ Foundation (v2.1) eLearning - $799.00

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  • Accredited by The Open Group

  • 17 hours of course material

  • FREE exam voucher

  • Practice exams

  • 24/7 tutor support

  • Instant 6 months access

  • 96% average first time pass rate

IT4IT™ Foundation (v2.1)

Course Overview - Watch the Trailer

Kickstart your path to gaining your IT4IT Certification with this fully-accredited online training course from Good e-Learning!

In the course, you will learn about the terminology, structure, and basic concepts of the IT4IT standard, as well as the core principles of the IT4IT Reference Architecture and the IT Value Chain.

This course has been fully accredited by The Open Group and meets all the learning requirements of the latest version of IT4IT (v2.1). As such, students can rely on this course to provide all the information they need in order to sit and pass the official IT4IT Foundation exam.

Why you should take this course:

This IT4IT course will fully prepare students for the official IT4IT Foundation (Level 1) exam. Successfully passing the examination will earn students a recognized and highly-regarded qualification, proving that they have gained knowledge of the terminology, structure and basic concepts of the IT4IT standard.

The course is self-paced, allowing students to study when it suits them and easily fit training into busy schedules. It can even be accessed via mobile devices, ensuring that learners can study whenever they have time.

The course has been designed for business leaders, enterprise architects, developers, IT engineers, IT operations executives and anyone else with an interest in ensuring that IT can work as quickly and efficiently as possible without sacrificing quality.

Students who complete this course will have learnt:

  • The basic concepts of the IT4IT Reference Architecture and the IT Value Chain

  • The concepts of the IT4IT Core

  • The key terminology of the IT4IT Reference Architecture

  • The four Value Streams: The Strategy to Portfolio Value Stream, The Requirement to Deploy Value Stream, The Request to Fulfill Value Stream, and The Detect to Correct Value Stream

  • The structure of the IT4IT Certification program

Key features of this course:

  • Accredited by The Open Group

  • 1x FREE exam voucher on request

  • Instant 6 months access

  • 17 hours of course material

  • Quizzes and revision modules

  • Certificate of completion

  • 24/7 Tutor support

  • Average first time pass rate of 96%

 

Course Syllabus - Download the Datasheet

  • Module 1: IT4IT Overview

    • Learning Objectives

      The purpose of this Learning Unit is to help the Candidate understand the IT4IT Reference Architecture at an overview level.

      The candidate must be able to:

      Explain what The Open Group IT4IT Reference Architecture is and what approach it uses
      Identify the intended use of IT4IT Reference Architecture for organizations
      Identify the intended use of the IT4IT Reference Architecture for suppliers of IT management products and services
      List the guiding principles that the IT4IT Framework adheres to
      Demonstrate understanding of the IT Value Chain
      Briefly describe the difference between the primary activities and supporting activities in the IT Value Chain
      List the primary activities of the IT Value Chain
      the supporting activities of the IT Value Chain
      Explain the difference between value chain and value stream
      Briefly describe how the IT value chain supports the IT service life-cycle
      Briefly describe how the four value streams manage the full service life-cycle

  • Module 2: Definitions (understand key terminology)

    • Learning Objectives

      The purpose of this Learning Unit is to help the Candidate understand the key terminology of the IT4IT Reference Architecture standard.

      The Candidate must be able to understand and explain the following definitions:

      Service Lifecycle Data Object (Data Object)
      IT Value Chain
      Value Chain
      Value Stream
      Functional Component
      Service Model Backbone Data Object
      Relationship
      System of Record

      It is expected that these definitions would be covered as part of the learning in other units.

  • Module 3: Basic Concepts (Value Streams & Reference Architecture)

    • Learning Objectives

      The purpose of this Learning Unit is to help the Candidate understand the Basic Concepts of IT4IT Value Streams and the IT4IT Reference Architecture.

      The candidate must be able to:

      Briefly describe an overview of the Strategy to Portfolio (S2P) value stream
      Briefly describe an overview of the Requirement to Deploy (R2D) value stream
      Briefly describe an overview of the Request to Fulfill (R2F) value stream
      Briefly describe an overview of the Detect to Correct (D2C) value stream
      Understand functional components and data objects and their relationship
      Understand the scope of S2P
      List S2P value propositions
      List S2P typical activities
      Understand the scope of R2D
      List R2D value propositions
      List R2D typical activities
      Understand the scope of R2F
      List R2F value propositions
      List R2F typical activities
      Understand the scope of D2C
      List D2C value propositions
      List D2C typical activities
      Explain the concept of the four pillars “anchoring” the IT Value Chain – the Service Model, the Information Model, the Functional Model, and the Integration Model
      Understand the IT4IT service model
      Understand the IT4IT Information Model
      Understand service lifecycle data objects
      Understand the difference between key and auxiliary data objects
      Understand the IT4IT Functional Model
      Explain functional components and how they relate to IT capability
      Understand difference between Primary Functional Components and Secondary Functional Components
      Explain interactions between Functional Components and Data Objects

  • Module 4: IT4IT Core (the Reference Architecture at high level)

    • Learning Objectives

      The purpose of this Learning Unit is to help the Candidate understand the IT4IT Reference Architecture at a high level.

      The candidate must be able to:

      List the five levels of IT4IT abstractions and identify which are vendor-agnostic and which are vendor-specific
      Explain why an informal notation was chosen for Levels 1 and 2
      List the five core concepts introduced at Reference Architecture Level 1
      Explain the Level 1 class model
      Explain the objective of the IT4IT Reference Architecture as it relates to Level 1
      Explain how the IT4IT Reference Architecture uses the value stream concept
      List the three things a functional component must have
      Identify the OMG definition that is aligned contextually with the service life-cycle data object (artifact)
      Identify the constituent parts of the system of record fabric for IT management
      Understand the Level 1 Reference Architecture diagram
      List the four additional concepts introduced at Reference Architecture Level 2
      Explain the Level 2 class model
      Understand the Level 2 Reference Architecture diagram
      Identify the primary method for communicating the IT4IT Reference Architecture specification at Level 3
      List the additional concepts introduced at Reference Architecture Level 3
      Understand the Level 3 Reference Architecture Diagram Notation
      Explain who owns and controls Levels 4 and 5 of the Reference Architecture
      Explain what kind of content might be included in Level 4
      Explain what kind of content might be included in Level 5

  • Module 5: The Strategy to Portfolio Value Stream

    • Learning Objectives

      The purpose of this Learning Unit is to help the Candidate understand the objectives and functional components of the Strategy to Portfolio value stream.

      The candidate must be able to:

      Describe the objectives of the Strategy to Portfolio (S2P) value stream
      Explain the benefits of implementing S2P value stream for the business
      List the KPIs
      Explain the purpose and use of the Enterprise Architecture functional component
      Explain the purpose and use of the Policy functional component
      Explain the purpose and use of the Proposal functional component
      Explain the purpose and use of the Portfolio Demand functional component
      Explain the purpose and use of the Service Portfolio functional component
      Explain the purpose and use of the IT Investment Portfolio auxiliary functional component

  • Module 6: The Requirement to Deploy Value Stream

    • Learning Objectives

      The purpose of this Learning Unit is to help the Candidate understand the objectives and functional components of the Requirement to Deploy value stream.

      The candidate must be able to:

      Describe the goals and key objectives of the Request to Deploy (R2D) value stream
      Explain the benefits of implementing R2D value stream for the business
      List the KPIs
      Explain the purpose and use of the Project functional component
      Explain the purpose and use of the Requirement functional component
      Explain the purpose and use of the Service Design functional component
      Explain the purpose and use of the Source Control functional component
      Explain the purpose and use of the Build functional component
      Explain the purpose and use of the Build Package functional component
      Explain the purpose and use of the Release Composition functional component
      Explain the purpose and use of the Test functional component
      Explain the purpose and use of the Defect functional component

  • Module 7: The Request to Fulfill Value Stream

    • Learning Objectives

      The purpose of this Learning Unit is to help the Candidate understand the objectives and functional components of the Request to Fulfill value stream.

      The candidate must be able to:

      Describe the objectives of the Request to Fulfill (R2F) value stream
      Explain the benefits of implementing R2F value stream for the business
      List the KPIs
      Understand the primary and secondary functional components of the R2F value stream
      Explain the purpose and use of the Engagement Experience Portal component
      Explain the purpose and use of the Offer Consumption functional component
      Explain the purpose and use of the Offer Management functional component
      Explain the purpose and use of the Catalog Composition functional component
      Explain the purpose and use of the Request Rationalization functional component
      Explain the purpose and use of the Fulfillment Execution functional component
      Explain the purpose and use of the Usage functional component
      Explain the purpose and use of the Charge-back/Show-back functional component
      Explain the purpose and use of the Knowledge & Collaboration supporting function

  • Module 8: The Detect to Correct Value Stream

    • Learning Objectives

      The purpose of this Learning Unit is to help the Candidate understand the objectives and functional components model of the Detect to Correct value stream.

      The candidate must be able to:

      Describe the objectives of the Detect to Correct (D2C) value stream
      Explain the benefits of implementing D2C value stream for the business
      List the KPIs
      Explain the interactions with other value streams
      Explain the purpose and use of the Service Monitoring functional component
      Explain the purpose and use of the Event functional component
      Explain the purpose and use of the Incident functional component
      Explain the purpose and use of the Problem Control functional component
      Explain the purpose and use of the Change Control functional component
      Explain the purpose and use of the Configuration Management functional component
      Explain the purpose and use of the Diagnostic & Remediation functional component
      Explain the purpose and use of the Service Level functional component
      List other IT operations capabilities not part of the D2C value stream

  • Module 9: The IT4IT Certification Program

    • Learning Objectives

      The purpose of this Learning Unit is to help the Candidate understand the IT4IT Certification Program.

      The candidate must be able to:

      Explain the IT4IT Certification Program, and distinguish between the levels of certification.

 

Exams / Assessments

Pearson Vue is an authorized provider of exams for TOGAF, IT4IT and ArchiMate certifications, hosting exams worldwide through a network of test centers. Good e-Learning will provide you with a FREE voucher for the IT4IT Foundation Level exam on request.

This eLearning course also comes with a revision module designed to give you an overview of the course, as well as the key principles and concepts that you will need to understand in order to pass the IT4IT Foundation exam.

When you feel ready to sit the exam, simply contact Good e-Learning. The exam voucher will valid for 12 months from the date of issue and must be claimed within 12 months of you first accessing the course.

What you need to know about the exam:

  • This is a multiple choice exam consisting of 40 questions

  • There is a time limit of 60 minutes to complete the exam

  • The exam is closed book - you cannot make use of any additional resources or materials during the exam

  • The pass mark for the exam is 65% - you must score at least 26/40

  • In countries where English is a second language, the time allocated for the exam is extended to 90 minutes

Once you have completed the IT4IT Foundation training course, you can contact support and request your free exam voucher. This can then be used at any Pearson Vue test center within 12 months.

 

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