Module 1: IT4IT Overview
Learning Objectives
The purpose of this Learning Unit is to help the Candidate understand the IT4IT Reference Architecture at an overview level.
The candidate must be able to:
Explain what The Open Group IT4IT Reference Architecture is and what approach it uses
Identify the intended use of IT4IT Reference Architecture for organizations
Identify the intended use of the IT4IT Reference Architecture for suppliers of IT management products and services
List the guiding principles that the IT4IT Framework adheres to
Demonstrate understanding of the IT Value Chain
Briefly describe the difference between the primary activities and supporting activities in the IT Value Chain
List the primary activities of the IT Value Chain
the supporting activities of the IT Value Chain
Explain the difference between value chain and value stream
Briefly describe how the IT value chain supports the IT service life-cycle
Briefly describe how the four value streams manage the full service life-cycle
Module 2: Definitions (understand key terminology)
Learning Objectives
The purpose of this Learning Unit is to help the Candidate understand the key terminology of the IT4IT Reference Architecture standard.
The Candidate must be able to understand and explain the following definitions:
Service Lifecycle Data Object (Data Object)
IT Value Chain
Value Chain
Value Stream
Functional Component
Service Model Backbone Data Object
Relationship
System of Record
Module 3: Basic Concepts (Value Streams & Reference Architecture)
Learning Objectives
The purpose of this Learning Unit is to help the Candidate understand the Basic Concepts of IT4IT Value Streams and the IT4IT Reference Architecture.
The candidate must be able to:
Briefly describe an overview of the Strategy to Portfolio (S2P) value stream
Briefly describe an overview of the Requirement to Deploy (R2D) value stream
Briefly describe an overview of the Request to Fulfill (R2F) value stream
Briefly describe an overview of the Detect to Correct (D2C) value stream
Understand functional components and data objects and their relationship
Understand the scope of S2P
List S2P value propositions
List S2P typical activities
Understand the scope of R2D
List R2D value propositions
List R2D typical activities
Understand the scope of R2F
List R2F value propositions
List R2F typical activities
Understand the scope of D2C
List D2C value propositions
List D2C typical activities
Explain the concept of the four pillars “anchoring” the IT Value Chain – the Service Model, the Information Model, the Functional Model, and the Integration Model
Understand the IT4IT service model
Understand the IT4IT Information Model
Understand service lifecycle data objects
Understand the difference between key and auxiliary data objects
Understand the IT4IT Functional Model
Explain functional components and how they relate to IT capability
Understand difference between Primary Functional Components and Secondary Functional Components
Explain interactions between Functional Components and Data Objects
Module 4: IT4IT Core (the Reference Architecture at high level)
Learning Objectives
The purpose of this Learning Unit is to help the Candidate understand the IT4IT Reference Architecture at a high level.
The candidate must be able to:
List the five levels of IT4IT abstractions and identify which are vendor-agnostic and which are vendor-specific
Explain why an informal notation was chosen for Levels 1 and 2
List the five core concepts introduced at Reference Architecture Level 1
Explain the Level 1 class model
Explain the objective of the IT4IT Reference Architecture as it relates to Level 1
Explain how the IT4IT Reference Architecture uses the value stream concept
List the three things a functional component must have
Identify the OMG definition that is aligned contextually with the service life-cycle data object (artifact)
Identify the constituent parts of the system of record fabric for IT management
Understand the Level 1 Reference Architecture diagram
List the four additional concepts introduced at Reference Architecture Level 2
Explain the Level 2 class model
Understand the Level 2 Reference Architecture diagram
Identify the primary method for communicating the IT4IT Reference Architecture specification at Level 3
List the additional concepts introduced at Reference Architecture Level 3
Understand the Level 3 Reference Architecture Diagram Notation
Explain who owns and controls Levels 4 and 5 of the Reference Architecture
Explain what kind of content might be included in Level 4
Explain what kind of content might be included in Level 5
Module 5: The Strategy to Portfolio Value Stream
Learning Objectives
The purpose of this Learning Unit is to help the Candidate understand the objectives and functional components of the Strategy to Portfolio value stream.
The candidate must be able to:
Describe the objectives of the Strategy to Portfolio (S2P) value stream
Explain the benefits of implementing S2P value stream for the business
List the KPIs
Explain the purpose and use of the Enterprise Architecture functional component
Explain the purpose and use of the Policy functional component
Explain the purpose and use of the Proposal functional component
Explain the purpose and use of the Portfolio Demand functional component
Explain the purpose and use of the Service Portfolio functional component
Explain the purpose and use of the IT Investment Portfolio auxiliary functional component
Module 6: The Requirement to Deploy Value Stream
Learning Objectives
The purpose of this Learning Unit is to help the Candidate understand the objectives and functional components of the Requirement to Deploy value stream.
The candidate must be able to:
Describe the goals and key objectives of the Request to Deploy (R2D) value stream
Explain the benefits of implementing R2D value stream for the business
List the KPIs
Explain the purpose and use of the Project functional component
Explain the purpose and use of the Requirement functional component
Explain the purpose and use of the Service Design functional component
Explain the purpose and use of the Source Control functional component
Explain the purpose and use of the Build functional component
Explain the purpose and use of the Build Package functional component
Explain the purpose and use of the Release Composition functional component
Explain the purpose and use of the Test functional component
Explain the purpose and use of the Defect functional component
Module 7: The Request to Fulfill Value Stream
Learning Objectives
The purpose of this Learning Unit is to help the Candidate understand the objectives and functional components of the Request to Fulfill value stream.
The candidate must be able to:
Describe the objectives of the Request to Fulfill (R2F) value stream
Explain the benefits of implementing R2F value stream for the business
List the KPIs
Understand the primary and secondary functional components of the R2F value stream
Explain the purpose and use of the Engagement Experience Portal component
Explain the purpose and use of the Offer Consumption functional component
Explain the purpose and use of the Offer Management functional component
Explain the purpose and use of the Catalog Composition functional component
Explain the purpose and use of the Request Rationalization functional component
Explain the purpose and use of the Fulfillment Execution functional component
Explain the purpose and use of the Usage functional component
Explain the purpose and use of the Charge-back/Show-back functional component
Explain the purpose and use of the Knowledge & Collaboration supporting function
Module 8: The Detect to Correct Value Stream
Learning Objectives
The purpose of this Learning Unit is to help the Candidate understand the objectives and functional components model of the Detect to Correct value stream.
The candidate must be able to:
Describe the objectives of the Detect to Correct (D2C) value stream
Explain the benefits of implementing D2C value stream for the business
List the KPIs
Explain the interactions with other value streams
Explain the purpose and use of the Service Monitoring functional component
Explain the purpose and use of the Event functional component
Explain the purpose and use of the Incident functional component
Explain the purpose and use of the Problem Control functional component
Explain the purpose and use of the Change Control functional component
Explain the purpose and use of the Configuration Management functional component
Explain the purpose and use of the Diagnostic & Remediation functional component
Explain the purpose and use of the Service Level functional component
List other IT operations capabilities not part of the D2C value stream
Module 9: The IT4IT Certification Program
Learning Objectives
The purpose of this Learning Unit is to help the Candidate understand the IT4IT Certification Program.
The candidate must be able to:
Explain the IT4IT Certification Program, and distinguish between the levels of certification.
