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The Continual Service Improvement Approach

The Continual Service Improvement Approach

Published: 2016-06-06

The CSI Approach is fundamental to service management, and provides a clear path for the management of improvement projects.

It has been used to support enhancements across many industry sectors, and provides a structure that is widely applicable.

The CSI (Continual Service Improvement) Approach asks 6 main questions and in this interactive guide we’ll examine each one:

- What is the vision?
- Where are we now?
- Where do we want to be?
- How do we get there?
- Did we get there?
- How do we keep the momentum going?

Download this interactive guide today to benefit you and your organization!


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