ITIL 4: Introduction to the Guiding Principles

Published: June 1, 2020

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About this Resource:

In the new ITIL 4 version, the guiding principles first introduced as part of the Practitioner Guidance, have been reviewed and updated to meet the requirements of the digital age.

There are now 7 principles, based on the concepts of best practice from a number of different frameworks and methodologies, brought together to provide a comprehensive and enduring approach to the management of services. These are useful for anyone studying the ITIL 4 qualifications.

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Content Expert:

Mark Smalley

Mark Smalley is a writer, speaker, and bridge builder at Smalley.IT. Mark’s main area of interest is the co-creation of value from IT investments.He is a contributor to many bodies of industry knowledge and has spoken at hundreds of events in more than thirty countries. He has also (co)authored many ITIL® 4 publications, most notably as lead editor of High-Velocity IT, that is referenced by Digital and IT Strategy.