ITIL Availability Metrics: Expanded Incident Lifecycle - An Interactive Guide image

ITIL Availability Metrics: Expanded Incident Lifecycle - An Interactive Guide

ITIL Availability Metrics: Expanded Incident Lifecycle - An Interactive Guide

Published: 2017-02-12

Availability management has a close relationship with the operational processes of incident and problem management.

It shares goals of service improvement and stability with problem management, and with incident management, it has an operational responsibility to identify where outages can be reduced. This is done with the appropriate measurement of the service, in terms of the incident lifecycle.

In this interactive guide, we explore the expanded incident lifecycle (one incident followed by another) to understand the metrics required to manage service outage more effectively.

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