ITIL - Challenges Relating to Strategic Objectives

Published: 2017-10-14

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About this Resource:

One of the most common issues for service providers is the development and maintenance of a service strategy to support the organization.

There are many reasons for this, and some of the key challenges are identified in this article, based on content from the ITIL Service Strategy publication.

In preparing a strategy for an IT service provider, it is important to recognize some key aspects of the behaviours that may exist within the service provider organization, which can be mistaken for a strategy. This article explores some of the common ‘types’ and then explains the use of SMART in preparing sound strategic objectives for an organization.

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