ITIL – Challenges Relating to Strategic Objectives

Published: October 14, 2017

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About this Resource:

One of the most common issues for service providers is the development and maintenance of a service strategy to support the organization.

There are many reasons for this, and some of the key challenges are identified in this article, based on content from the ITIL Service Strategy publication.

In preparing a strategy for an IT service provider, it is important to recognize some key aspects of the behaviours that may exist within the service provider organization, which can be mistaken for a strategy. This article explores some of the common ‘types’ and then explains the use of SMART in preparing sound strategic objectives for an organization.

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Content Expert:

Mark Smalley

Mark Smalley is a writer, speaker, and bridge builder at Smalley.IT. Mark’s main area of interest is the co-creation of value from IT investments.He is a contributor to many bodies of industry knowledge and has spoken at hundreds of events in more than thirty countries. He has also (co)authored many ITIL® 4 publications, most notably as lead editor of High-Velocity IT, that is referenced by Digital and IT Strategy.