ITIL Communications Stakeholder Analysis Guide

Published: 2017-02-28

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About this Resource:

This ITIL template outlines and analyses the communications by various stakeholders in an organization.

Stakeholders in the service management improvement plan are defined as groups and individuals that have an interest in, are involved in, or will be affected by its ongoing development.

Areas covered include:

- Audience & Communications Through Existing Groups of Key People
- Participation: Advisory, Beneficiary, Blocker, Influence, Participator, Supporter
- Areas of Interest/Issues
- Channels for Communication
- Messages

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