ITIL Communications Stakeholder Analysis Guide

Published: February 28, 2017

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About this Resource:

This ITIL template outlines and analyses the communications by various stakeholders in an organization.

Stakeholders in the service management improvement plan are defined as groups and individuals that have an interest in, are involved in, or will be affected by its ongoing development.

Areas covered include:

– Audience & Communications Through Existing Groups of Key People
– Participation: Advisory, Beneficiary, Blocker, Influence, Participator, Supporter
– Areas of Interest/Issues
– Channels for Communication
– Messages

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Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.