The ITIL Framework – Tips to Success and Cost Saving: Step 4

Published: October 29, 2015

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About this Resource:

In this, the fourth of a series of five articles, we look at the use of the ITIL framework as a cost saving initiative.

Each step looks at a different lifecycle stage, in step 4 we look at Service Operation.

Content Expert:

Mark Smalley is a writer, speaker, and bridge builder at Smalley.IT. Mark’s main area of interest is the co-creation of value from IT investments.He is a contributor to many bodies of industry knowledge and has spoken at hundreds of events in more than thirty countries. He has also (co)authored many ITIL® 4 publications, most notably as lead editor of High-Velocity IT, that is referenced by Digital and IT Strategy.