ITIL: Lost Cause Paralysis

Published: February 12, 2018

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About this Resource:

In this ITIL article we take a look at Lost Cause Paralysis.

Much of the thinking around Incident Management and Problem Management is based on the concept of Root Cause Analysis (often abbreviated as RCA). This is “a method of problem solving used for identifying the root causes of faults or problems”.

A factor is considered a root cause if removal thereof from the problem-fault-sequence prevents the final undesirable outcome from recurring; whereas a causal factor is one that affects an event’s outcome, but is not a root cause. Though removing a causal factor can benefit an outcome, it does not prevent its recurrence with certainty.

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Content Expert:

Mark Smalley

Mark Smalley is a writer, speaker, and bridge builder at Smalley.IT. Mark’s main area of interest is the co-creation of value from IT investments.He is a contributor to many bodies of industry knowledge and has spoken at hundreds of events in more than thirty countries. He has also (co)authored many ITIL® 4 publications, most notably as lead editor of High-Velocity IT, that is referenced by Digital and IT Strategy.