The ITIL Problem Management Process - An Interactive Guide image

The ITIL Problem Management Process - An Interactive Guide

The ITIL Problem Management Process - An Interactive Guide

Published: 2015-01-02

In this three part interactive ITIL resource, we take a look at the Problem Management Process.

In part 1, we look at problem detection, logging categorization and prioritization.

In part 2 we cover investigating problems, identifying a workaround and raising a known error record.

In part 3 we look at problem resolution, problem closure, and major problem review.

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