ITIL Service Strategy – Business Case Elements Explained

Published: September 18, 2018

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About this Resource:

One of the key elements that most IT departments are required to provide at some point is a business case. Part of implementing the improvements supporting best practice, a business case will be a decision making tool for the customer. It should be part of the strategy of an IT department, and is a vital part of demonstrating that IT is aligned to the needs of the business.

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Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.