Learning ITIL Poster 11 – The 7 R’s

Published: August 11, 2014

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About this Resource:

The ITIL framework provides a set of seven questions that should be asked during the assessment of a change.

These are known as the seven R’s of assessment and are illustrated in this handy poster.

Content Expert:

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.