Learning ITIL Poster 6 – PDCA Cycle

Published: July 7, 2014

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About this Resource:

One of the many approaches available to us in improvement activities is the use of the Deming Cycle, now more commonly referred to as the PDCA Cycle.

In this poster, we examine each step – Plan, Do, Check, Act.

Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.