Learning ITIL Poster 1 – The 4 P’s

Published: May 19, 2014

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About this Resource:

Many designs, plans and projects fail through a lack of preparation and management.

In the first of our ‘Learning ITIL’ poster series, we’ll cover preparing and planning the effective use of the 4 P’s (People, Products, Processes & Partners).

Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.