Learning ITIL Poster 14 – Service Desk Structure Part 2

Published: September 1, 2014

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About this Resource:

A more common structure for service desks is that of a centralized service desk; all users contacting the same service desk.

In this poster, we will look at the central service desk and the benefits of working in this way.

Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.