Learning ITIL Poster 14 - Service Desk Structure Part 2 image

Learning ITIL Poster 14 - Service Desk Structure Part 2

Learning ITIL Poster 14 - Service Desk Structure Part 2

Published: 2014-09-01

A more common structure for service desks is that of a centralized service desk; all users contacting the same service desk.

In this poster, we will look at the central service desk and the benefits of working in this way.

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