Learning ITIL Poster 17 – Service Desk Structure Part 5

Published: September 17, 2014

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About this Resource:

In the last part of our guide to learning the ITIL Service Desk Structure, we’ll look at Specialized Service Desk Groups, what they are and why you need to know about them.

This poster outlines how you would go about providing specialist support for particular services.

Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.