Learning ITIL Poster 18 – Perception of Value

Published: January 24, 2015

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It is important to understand that the customer is key in deciding the value of a service.

But what other things influence the customers’ understanding of value?

In this poster, we’ll be looking at three areas ITIL identifies that will be used by customers in their understanding of value.

Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.