Learning ITIL Poster 19 - Patterns of Business Activity

Published: 2015-03-01

Download Now
dfg

About this Resource:

As an organization, the service we provide enable a business activity, and the business activity then generates the business outcome.

It is important therefore to understand any patterns in the business activity, so that we can deliver services that meet the required outcomes.

This poster shows 3 examples of patterns you may come across.