Learning ITIL Poster 19 - Patterns of Business Activity image

Learning ITIL Poster 19 - Patterns of Business Activity

Learning ITIL Poster 19 - Patterns of Business Activity

Published: 2015-03-01

As an organization, the service we provide enable a business activity, and the business activity then generates the business outcome.

It is important therefore to understand any patterns in the business activity, so that we can deliver services that meet the required outcomes.

This poster shows 3 examples of patterns you may come across.

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