Learning ITIL Poster 30 – SLA/OLA/UC

Published: May 16, 2016

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About this Resource:

This poster shows the relationships between SLA / OLA and UC.

It is important to stress that the relationship for the SLA is between Business and Service Provider. That is really the only relationship the business should be aware of, the rest goes on behind the scenes, and is managed by the service provider to ensure that the SLA is achieved.

This resource contains a helpful diagram to show to the business management, stressing that they only need to be concerned with the SLA.

This resource also outlines the:

– Service Level Agreements
– Operational Level Agreements
– Underpinning Contracts

Download this exclusive ITIL poster today to understand how the relationship for the SLA is between Business and Service Provider and how this can benefit you and your organization.

Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.