Learning ITIL Poster 35 – Ishikawa

Published: September 12, 2016

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About this Resource:

In this ITIL poster, we examine Ishikawa diagrams aka Fishbone diagrams.

When you have a serious problem, it is important to explore all of the things that could cause it before you start to think about a solution.

This is why the Cause and Effect Analysis was devised by professor Kaoru Ishikawa.

The diagrams that you create are known as Ishikawa Diagrams or Fishbone Diagrams because a completed diagram can look like the skeleton of a fish.

Download this poster today and find out more about how the Cause and Effect Analysis can help you and your organization!

Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.