Learning ITIL Poster 38 - Activities of Processes Covered In Other Lifecycle Stages

Published: 2017-04-21

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About this Resource:

In addition to the service operation processes of event, incident, problem, access management, and request fulfillment, service operation has responsibility for carrying out the day-to-day activities associated with many processes that originated in other life-cycle stages.

In this ITIL learning resource we examine the operational implementation of these processes. This ITIL poster covers:

- Service Strategy Activities
- Service Design Activities
- Continual Service Improvement Activities
- Service Transition Activities

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