Learning ITIL Poster 39 – CMS and DML

Published: April 28, 2017

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About this Resource:

This ITIL learning resource is an examination of the relationship between the Configuration Management System and the Definitive Media Library.

This will be useful for students studying Service Transition and Release, Control and Validation.

“Software asset management is an important responsibility for any organization. Failure to manage these assets may result in the organization over-spending by buying licenses that are not required, or operating illegally, by using software without the required license.

The IT service provider must be able to provide evidence that the software they use is legal. Ideally, these will be compliant with the international standard for SAM, ISO/IEC 19770.”

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Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.